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Philips S9161/41 has been discontinued. See all Philips Personal Health Men's Electric Shavers.
Philips S9161/41
I have used Philips Shavers for 35 years and this is the worst quality shaver I have ever owned. It just does not shave as quick or as good as previous shavers I have had from Philips. I purchased new blades thing the original blades may have been lemons but the new blades are no better. Very disappointing Philips. I am looking for a new shaver and may not buy a Philips shaver again..
Purchased in January 2017 at Shaver Shop.
Purchased shaver 16 months ago and gives a very, very poor shave.
I have been told by the "Shaver Shop" I need a new head @$89.00 and they only last 2 years. Why was I not told this when I purchased the shaver??? Very expensive shaves when you pay over $300 for shaver.
Will no longer purchase Philips or shop at "The Shaver Shop" again.This is the first time I have been so worked up about a product to complain. I have gone back to my old shaver (Philips) I had for 12 years without any problems, just wearing out .... no head or blade change!!!!
- 8 reviews
- 5 likes
I have had this razor for about 12 months and do not use it as it never has shave well. I have been using a disposable but will go back to an electric razor but it will not be a Phillips. Not only did it not shave well the plastic locks for the blades kept popping out. AN EXPENSIVE RAZOR THAT DOESN'T DO THE JOB.
Hi Michael, thank you for this review. We're sorry to hear the shaver has underperformed from the very start for you. We would have liked to hear different things of course. Anyway, thank you for bein...
Read moreg so honest, your feedback is necessary for the continuous development of our products. Kind Regards, The Philips Australia Team.
That comment doesn’t help me
Hmm alright, Michael. Have you perhaps reached out to our consumer care colleagues earlier? There are some things to keep in mind when starting out with a new shaver. It may sound odd, but it takes a ...
Read morefew weeks for your skin to get used to the new shaver/style of shaving. You mentioned that you've given up fairly early on, so we would encourage to try again and to keep at it for a few weeks. During this time, it's important not to use other shavers or blades. Also, when cleaning the blades, it's very important not to interchange the blades with their caps, as these are pairs and wear into each other. If these are accidentally changed around, it'll take a few weeks for the optimal results to reappear. We can imagine that this all may sound a bit beside the point, but these points are definitely worth considering when trying again. Anyway thanks again and we hope you'll give it another chance, and please don't hesitate to reach out to our consumer care team if you'd like to discuss this a bit more directly. Kind regards, The Philips Australia Team
- 2 reviews
- 2 likes
I have used different philishave models all my life on first using my 9000 was amazing quick and close then slowly got worse had it replaced at Shaver shop now the same very poor cut ant takes forever very disappointed.
Hi David,
Thanks for sharing your experience with us. We regret hearing that you're not happy with the results that the S9161/41 gives you, especially given the fact that you've been using Philisha...
Read moreve your entire life. We'd like to see if we can do something about it. Could you please tell us for how long you've been using this model now? Have you been using it in combination with other types of shavers or maybe regular razors? As the skin has to adapt to a new device with new shaver heads, we advise using it for at least three weeks, without the use of other models. If this doesn't help you, we advise you to reach out to our product specialists on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand. They're capable of assisting you further and we hope they'll also be able to give you better results!
This is the only shaver im using the first purchased late Dec2016 great for about 2 months finally returned and received a replacement 1/5/17 now the same all my past blades lasted 2 to 3 years and di...
Read morednt rapidly deteriorate like this after the other submissions Ithink there must be a design fault even i you give me new blades is 2 months the life expectancy? Very expensive shaving. Regards David.Hi David, thanks for your response.
We certainly agree that that would be an expensive way of shaving. The shaving heads should last approximately 2 years....
Read more Could we ask if perhaps with cleaning the heads where placed back into different slots as they sat before? This can influence the shaving performance pretty strong. It can take up to 3 weeks before they shave optimally again. We hope this does the trick. Otherwise please feel free to contact us on the phone numbers we've provided to discuss this further. We'd always like to see what we can do for you. Kind regards, The Philips Australia Team
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- 2 reviews
- 3 likes
My kids bought this shaver for my birthday and they spent all there money on it. It doesn't even shave i can spend ten min shaving and basically nothing comes off. The blade appear to be blunt. I will never buy another phillips shaver again in this day and age you would think that shavers would only get better not worse. This one is going in the bin and will look to buy another brand. Absolutely terrible
Hello Jack,
Thank you for reaching out to us on Product Review. We're sorry to hear you're not satisfied with your new shaver. That's a shame! We'd like to speak to you and see if we can solve the issue. ...
Read more If you're located in Australia, could you please give us a call at 1300 363 391? Happy holidays, Jack! Kind regards, The Philips Australia Team.
I used a Philips Arcitec for many years. The shaver heads lasted for at least 18 months. A fantastic razor with a fantastic quality shaver head. I upgraded to the 9000 series and expected no less from it, however, I now find that I am disappointed and frustrated after discovering that the shaver heads last only three months, at best. I agree with everyone here. It is too expensive at currently $89 for a replacement head to continue using this shaver. It is incredible that you are still selling this type of shaver head which is clearly of poor...
Read more quality. It is doing nothing for the Philips brand name, to say the very least. What can be done about this. Is there another style of shaver head that will outlast the rubbish that is currently still being sold for this series of razor?Hello Stuart,
Thank you for taking the time to share your thoughts on the shaver heads here with us. We sorry to see of course yours didn't last that long We're curious to know more about the problem...
Read more, did they brake or became dull after too fast? They blades are designed to be pairs with their caps and wear into each other, so switching them with the caps of other blades, during cleaning for instance, will make it feel like the blades have become dull.
Thank you for the reply. It appears that it is the shaver head base that is failing or just simply fails. The base unit makes a terrible grinding sound and does not turn the blades effectively, thus,...
Read more making the entire shaving experience a non-event! I never experienced this with my Philips Arcitec shaver. The shaver heads on the Arcitec were far superior to the RQ12 shaver head. I intend to ask for my money back and go for a different brand - you can't possibly keep selling the same head and receive so many complaints about the same issue and simply ignore it. More importantly, I never swapped the blade units around. I kept them within the original slots. I always used the cleaning unit to effectively clean the shaver head. If there was ever a need to remove the blades, it would be done one at a time, and the blade assembly would be returned into its original slot prior to removing the next blade, and so on. They were never, ever mixed with one another. Do you have another shaver head assembly that would suit this current shaver that you could send me to try, or, do I return it for my money back!!Thanks for clarifying and sharing the valuable feedback. We advise you to call us on 1300 363 391 or contact us via Facebook or Twitter. You can also send us a pirvate message on here if you like. We’...
Read mored like to get in touch and see if we can help you. Kind regards, The Philips Australia Team
This is the second shaver i have had as i returned the first one after 3 months as it wasn't giving a good close shave. Starting taking longer to try and get a close shave. The second shaver same model was good again for a few months and now the same as the first. Will be returning for a different model this model is a dud.
Hey Alan, we are sorry to hear that. Thank you for writing down your experiences. May we ask how you shave? It is important to apply gentle pressure. The aim of shaving is to remove hairs and not the ...
Read moretop layer of your skin. Applying gentle pressure makes the hairs stand upright so that they do not get stuck between shaver and skin. When the hairs are upright, they are easier to catch and to cut. Furthermore, it is a good tip to make small circular movements of approximately 5 cm. over the skin. Small circular movements ensure that the hairs are approached from different directions. This increases the chance of catching the hairs and results in greater hair removal efficiency. If you move the shaver in circles, you have a bigger chance of catching and cutting hairs because you approach them in longitudinal as well as transversal direction. With linear movements, you approach hairs in only one direction, thereby reducing the chance of catching them.Related Articles
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Questions & Answers
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Details
| Category | Men's Electric Shavers |
|---|---|
| Manufacturer Warranty | 2 year(s) |
| Release date | May 2011 |
Other Men's Electric Shavers
Extra Information
Best Shaver I've Ever Owned
Really great shaver and edger ... not so good as a trimmer
Good razor however not sure if defective blade
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Hi there, thanks for sharing your review with me. That doesn't sound right indeed. Such a pity to hear that it hasn't been an ideal experience. Feel free to reach out to us on Facebook and/or Twitter ...
Read more(@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391. Kind regards, The Philips Australia Team