Philips S9511/31
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10 reviews · Statistics
Reviews
Too expensive, not good value
S9511/31Blades go blunt too quickly, I only shave every 2nd day and still the blades are almost useless after 6 months.
It’s a pity because recommended blade change is every 2 years??? Blade replacements are far too expensive!
I gave up and bought a Braun
Overall a retrograde step
S9511/31Not as smooth as the older Philishave 8000 series, but is a wet and dry shaver so a different kettle of fish. Better on long neck hairs but to do sideburns unfortunately you have to change the head. Does a good job as a wet shaver with foam.
Then the whole thing packs up but just out of guarantee and will not take charge at all. Local authorised service centre advised that Philips don't provide spares for this model and they are not designed to be taken apart to replace the lithium battery, but Philips will sell you a new 'body' for the shav
... Read moreer. 'You Tube' proves otherwise. The battery, with some difficulty, can be extracted and changed. Just not for the faint hearted or those without great patience and technical knowledge. Overall the 9000 is a retrograde step for Philips when they had a world beating product in the 8000 series.
We appreciate you took the time to write down your experience with the S9511, Ian. It's unfortunate the shaver stopped charging after a while, which we can imagine tempted you to take matters into you
... Read morer own hands. Still, we wouldn't recommend taking apart the appliance yourself, but it sounds like it's a bit too late for that. Nevertheless, we appreciate your feedback. If there's still anything we can do for you, don't hesitate to get in contact with us via our support page. Kind regards, The Philips Australia Team.My local Philips authorised service agents took a look at it and acknowledged that they were designed not to be opened even by them. They obtained a complete replacement body direct from Philips, whic
... Read moreh obviously cost but was better than having to buy a completely new shaver unit. Was able to utilise the existing shaver head and charging cable. Not very eco friendly for the simple cost of a battery replacement. Unfortunately the cleaning unit that was part of the set, doesn’t work now either and a replacement one of those is £60 in England.
Philips has gone down jill.
S9511/31As a Philips customer for over 30 years my old philips shaver became dated so I upgraded about two years ago. Initially it cut well but within 12 months I noticed I wouldn't get the same close shave. The blades are now poor quality and wear out much quicker that then old traditional shavers. Even though the units are marked Made in Netherlands, I wonder where they blades are now made. Dont expect the same good quality product that once Philips stood for.
Previous Phillips razors great. What has happened with the Series 9000?
S9511/31I have owned several Phillips razors over the past 20 years and have always had a good shave with them. Also the blades lasted well. I am extremely disappointed with my new Series 9000, it gives me a very poor shave, to the point where my wife will ask me " have you shaved yet" just after I have used the razor. Not what I expected from a trusted brand.
Hey, Mabel. Thank you for taking the time to leave a review about the 9000 series. We're sorry to hear you don't have the best shaving experience with this shaver. We would love to assist you with thi
... Read mores matter. Could you please send us a private message with your email and Phone number? We can then help you as soon as possible. Hope to hear from you soon. Kind regards,My email is [email protected] and my phone number is [number removed]. I look forward to hearing from you.
Received a comment from Phillips representative only saying " thank you for contributing". Very disappointing response as this was a very expensive shaver.
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SmartClean has stopped working
S9511/31Shaver continues to work well but SmartClean has stopped spraying the cleaner. New cartridge inserted but no change. Cleaner still turns the shavers blades and lights show it is cleaning but no cleaner sprayed up. Any suggestions?
Absolute Rubbish Don't waste your money
S9511/31After purchasing this product only months ago i feel very disappointed and im not impressed at all i paid big money for what is supposed to be the best face shaver around the plastic clips inside have worn and bent and no longer hold or click inplace i am very disappointed the new head is appox $89 the plastic clips are not sold separately i am absolutley disappointed in this product and in Philips i will be escalating this to fairtrading as this is a money pit designed to snag people to keep buying the heads this is not ok and should have been looked into prior to release of the product by Philips
Hi there, this is not something we like to hear. We would be happy to look into your issues and see if we can help you out. If you prefer to be contacted by one of our product specialists you can prov
... Read moreide your contact details through a private message and one of our team members will contact you. You could also contact them yourself if you’d like, 1300 363 391 for Australia and 0800 658 224 for New Zealand. Hope to hear from you soon. Kind regards, the Philips Australia team.How many reviews how many other comments must you hear to rectify the issues with the products, i will not from this day on purchase another phillips product good luck
Hey Marshalino,
Please know that we are always trying to develop our products and your feedback is very valuable to us in that development process. You can always reach out to us via the earlier
... Read moreprovided phone numbers with any issue you have with one of our products.
Waste of Money
S9511/31After trying for over six months to get an acceptable shave, I have finally given up and am going back to a blade. Having paid almost $380.00, I expected it to work well and last out my life as I am 70 years old. No more Philips.
Hi Ben, it’s a pity to hear that the shaver didn’t bring you an acceptable shave. We would like to look into this and help you improve the result of shaving. Our local product specialist will be happy
... Read more to assist you through phone. If you are interested you can contact them at: 1300 363 391. Should you have any other questions or remarks, please let us know. Kind regards, Philips Australia Team.I have tried to call but one gets sick of hearing a busy signal and so have give up.
Hello Ben, would you please send us a private message with your contact details so we can have a product specialist call or email you?
Kind regards,
The Philips Australia Team
Could do better with a cheap blade
S9511/31For the first electric shaver I've bought and spending $400 on the Phillips shaver I was terribly disappointed.
Tried it 3 times each took me 30-45mins to get a clean face. The last time I gave up and switched to a cheap blade to finish the job with.
Mechanically as far as I can tell it works, it just doesn't pick up hairs. I found myself going over the same area 3-4 times.
Hello Jakem, we're sorry to hear that the product didn't meet up to your expectations. If you are in Australia please call us on 1300 363 391. We’d like to get in touch and see if we can help you. We
... Read morealso have some tips & tricks that might help: http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=S9511/31&hlt=Link_Tutorials&mid=Link_Tutorials&scy=AU&slg=ENG
Philips S9511 Shaver
S9511/31Just got a Series 9000. Fantastic shaving, but after 3 weeks of use, the cleaning station continues to tell me, Ill need to change the blades, the two red arrow sign in the low of the cleaning station. Did the 7 sec. reset a few times now but still the same. At the moment I spend thousand on something expensive useless. Don't know what to do.
Hello,
We'd very much like to help you get the best out of the shaver. Would you be able to call us on 1300 363 391 and we can have someone troubleshoot the issue with you?
... Read more Kind regards, The Philips Australia TeamHello thank you for message, meanwhile I found out this is complete my own fault, the issue happened is that the fluid in the plastic below was lower than allowed I found out, this happened for some r
... Read moreeason which I don't know for sure because no one pushed or moved the base unit, but now is all fine, and I am indeed happy for the product.Good to hear that, sir! Glad that you like it. Don't hesitate to reach out again if you need help. Thanks.
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Ongoing problem Philips S9511 Shaver
S9511/31I purchased the new Philips 9000 series less than two weeks ago. The issue with the shaver is that the Orange plastic clip that holds the cutter in place keeps coming undone when using the shaver. I contact Philips within the first week and was advised that they were not aware of this issue and advised to return the shaver to the store of purchase and have a full replacement. This issue has re-occurred with the replacement shaver within 3 days of using the shaver.
I have checked to ensure that I am securing the clip correctly (with the use
... Read moreof the tool supplied ) yet it only lasts a few seconds before unscrewing. Philips have once again advised to return the shaver for a full replacement. I am on my 3rd model with Philips and have never experienced any issues previously. The only reason I upgraded from the 3D sensor was that the unit completely died after 3 plus years, which appears to be a known problem.Hello Zach, we're sorry to hear you've been experiencing issues with our shaver. We'd like to see what we can do to help you. Would you be able to reach out to us via 1300 363 391? Kind regards, The Philips Australia Team.
Called Philips after receiving their request to do so. I was advised that the person I need to discuss this matter wi was unavailable and they they would have him call me back. As yet no phone call !!
Hi Zach, did they gave you a reference number of some sort? We would like to use that number to remind the relevant team to look into that case.
Questions & Answers
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Details
 | Philips S9711/412.0(15) |  Philips S9211/124.1(7) |  Philips SP9860/132.7(3) | |
|---|---|---|---|---|
| Category | Men's Electric Shavers | Men's Electric Shavers | Men's Electric Shavers | Men's Electric Shavers |
| Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
| Release date |
Extra Information
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Hi there, Timo. Thanks for sharing the valuable feedback and sorry to hear the product didn't meet up to your expectations. If you feel like discussing this further, please send us a message on Facebo
... Read moreok or Twitter@philipscare Kind regards, The Philips Australia Team