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Yang W.Sydney, NSW
- 3 reviews
- Sonicare DiamondClean HX9368/35 (Dual Pack)
- Verified purchase
Best Best Best
I bought one three years ago and still in a very good condition. Bought a new one during this year sale. I just love it so so much. Hopefully this product always continues.
Purchased in November 2021.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
GeorgeG
- 4 reviews
- 7 likes
Very disappointing
Pathetic battery life. Died after just over 1 year of use (purchased Apr 2017). Googling this issue confirms the problem is widespread. I paid over $250 AUD for this brush, which did clean well when it worked. Btw, Phillips expects you to have an engineering degree to change out the battery.
1 comment
Philips S.Philips
Hi there. Thank you for writing down your experience with the Diamond Clean. We regret hearing it is currently not working properly. We strongly recommend getting in contact with our support before tr... Read more
ying anything yourself, as we are more than happy to look into this and see what we can do for you. You can call our support on: 1300 363 391 (AU) or 0800 658 224 (NZ). Alternatively, we're available on both Facebook and Twitter 24/7. We hope to hear from you. Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Jason LimMelbourne, Victoria
- 24 reviews
- Sonicare DiamondClean HX9368/35 (Dual Pack)
- Verified purchase
Extended warranty from Customer Care and excellent customer service
Definitely brush and clean better than conventional toothbrush. Very good vibration from the brush. Each charge can last 2 weeks at least, which is good if doing a short trip. Fancy charging glass. No complains here.
- Update -
05.02.2020
Toothbrush shoes fully charged. Button is working, no vibration. Tried resetting, no joy. It looks like it’s broken. Very disappointed as this is the most expensive toothbrush I ever spent. Will like to hear if anyone has this issue?
- Update -
19.02.2020
Called customer service about a week ago, they are gr...Read more
Purchased in January 2021 at Amazon.
5 comments
Philips S.Philips
Thanks for the positive feedback, Jason. Enjoy your new Sonicare!
Kind regards,
The Philips Australia Team.
- Update -
05.02.2020
Toothbrush shows fully charged. Button is working, no vibration. Tried resetting, no joy. It looks like it’s broken. Very disappointed as this is the most expensive toothbrush I ... Read more
Philips S.Philips
Hi Jason, thank you for the update. It's unfortunate to hear that your Sonicare toothbrush stopped working. In this case, we recommend you to contact our product team, as they could help you the best ... Read more
way. You could reach them with this phone number: 1300 363 391 from Mondays to Saturdays: 7:00 am - 7:00 pm EST. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Philips Sonicare DiamondClean HX9368/35 (Dual Pack) compares to other Electric Toothbrushes & Flossers
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Cate OAU
- 5 reviews
Good toothbrush but doesn’t last
I bought one of these on advice from my dentist. It’s a good toothbrush but my first one died within a year & was replaced under warranty. Well less than a year later, the replacement one has died. Both had the same issuw, they wouldn’t recharge. This toothbrush is too expensive for that to happen. I wouldn’t recommend it.
1 comment
Philips S.Philips
Hi Cate, thank you for writing this review. We're very sorry to hear that both your initial brush as the replacement one died so early on you. That's definitely not the quality we would like to delive... Read more
r. Could you reach out to us on Facebook or Twitter? My colleagues would love to see if they can change something about this. We hope to see you there. Kind Regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
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Philips S.Philips
Hi Yang,
Thank you so much for your highest recommendation. Your feedback is much appreciated.... Read more
Kind regards, The Philips Australia Team