2 questions from our users
Anonasked
I’d like to know if anyone else’s Philips sonicare toothbrush is still working? I absolutely love them (they clean really well) but they consistently stop working after two years. There is something inherently WRONG that they fail after two years (give or take a few months).
5 answers
Philips S.Philips
Hi there, Anon.
That doesn't sound all too good! Can you explain what happened with your latest Sonicare brush? There may be some troubleshooting tips that we can try in order to get it in optimal shape again. :) If you'd prefer, you can also contact us at 1300 363 391. We hope you will give us a chance!
Kind regards,
The Philips Australia team.
The current one is actually just out of warranty. It makes a sound but no longer brushes properly. I’ve had several fail in exactly the same way. After the second replacement failed I felt embarrassed to ask again (they said there is no warranty for the replacement if that makes sense...they did replace it out of goodwill but then the replacement failed as well) so I threw it out and bought a new one. They gave me advice not to store it on the charger and I have got an older one that’s lasted for several years from following this advice but it is now dying and the two year old one has been treated in the same way but has still failed after around 2 years. My whole family uses them. At one stage we had three between us. I love how well they work initially (which is why I keep giving you a second, third and fourth chance...I just think it should last more than two years. I need a new toothbrush but I feel ready to give up on the Philips toothbrush brand even though I absolutely love how they clean when they are new! I’d love to hear any advice you have!?
Philips S.Philips
Hi there, Anon.
First, thank you for trusting us through all these years and for choosing our Sonicare toothbrushes. Regarding your latest Sonicare, have you ever tried a factory reset? If your Sonicare still responds (by lighting up) to a charger, you can perform a factory reset by charging the Sonicare for 24 hours straight, then pressing the power button for 5-7 seconds while keeping the Sonicare placed on its charger.
To improve the lifespan of your Sonicare, clean your toothbrush and brush heads regularly. You can read more about this here: https://bit.ly/2XFfJqS. Please let us know if this was helpful. For further assistance we kindly ask you to contact our product team by phone via 1300 363 391.
Kind regards,
The Philips Australia Team
Anonasked
I’d like to know if anyone else’s Philips sonicare toothbrush is still working? I absolutely love them (they clean really well) but they consistently stop working after two years. There is something inherently WRONG that they fail after two years (give or take a few months).
1 answer
Philips S.Philips
Hi Anon, thanks for your question on here. First of all, we're really happy to hear that you love our products. However, we can also see there are some mixed feelings - and seeing what you've experienced we can definitely imagine that to be the case. If your Sonicare stops working, we would always recommend to reach out to our consumer care on 1300 363 391 (AU) or on 0800 658 224 (NZ), as we'll be willing to see what we can do. The options could be a bit more limited when the warranty has expired, but nonetheless we'd like to see what options are still left.
Kind regards,
The Philips Australia Team
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