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Reviews

4.1

496 reviews
5
(343)
4
(40)
3
(7)
2
(15)
1
(91)
  • Ease of Use
    4.3 (20)
  • Product Quality
    3.9 (37)
  • Return Claim MadeYes (2) · No (45)
  • Customer Service
    4.1 (21)
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Rae S.

Rae S.Illawarra, NSW

Great service

published

Brian, Karen and Sandy were attentive, prompt and showed great attention to the smallest detail- I highly recommend their service and found my car buying experience easy and pleasant. I would definitely use this service again.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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John Lawson

John LawsonPerth, WA

The good, bad, ugly.

published

Good service when wanting your business, poor when the deal does not work out, specifically return of deposit. still waiting for the deposit.
No excuses can be used not to have transferred a deposit back into any account on any given day.

Kym

KymSydney, NSW

People should all be aware of this fantastic company

published

Harry from Private Fleet was simply amazing. I could not fault his work ethic, his knowledge and enthusiasm for his job. He was in constant contact with me and put my mind totally at ease with everything. He was SIMPLY THE BEST .... Thankyou Harry!!!

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Shadab B.

Shadab B.Greater Melbourne (Outer), VIC

  • 2 reviews

Highly recommend

published

Umar Khan, from private fleet was really on top of my requirements and got me the best deal. He frequently connected with me to make sure the deal moves correctly and swiftly.



It was all hassle free and hence a pleasurable experience.

For peace of mind I got the best price from private fleet and compared that with other dealers around me and they could not match it.

Recommend private fleet to all.

Customer Service
Return Claim MadeNo
John M.

John M.Northeast, VIC

Sale side great after sales poor

published

I remain confident in that the sales team do a fantastic job, however I have found post purchase a total lack of response and help, very disappointing. I was informed certain things were included and found they were not, I had to make contact several times as they didn't respond or acknowledge my emails, finally a response saying that it is my responsibility to read all fine print and they walked away. Please be very careful dealing with them, confirm everything and read all fine print before signing, this was a disappointing end after a great sale. I was a strong advocate however I would struggle to recommend them as there must be some trust in things that were verbally advised.

Return Claim MadeNo

Exceptional service

published

We were looking to purchase a new car and Henry from Private Fleet contacted us. We were not familiar with the company, but were happy once we heard that it was recommended by NRMA. We advised Henry of the car we wanted and he worked hard to obtain the best price for us. We saved thousands on what we would have paid if we bought direct from a dealer. The service was fantastic ! After agreeing to the purchase we were informed of the dealer the car had been brought from and from there it was like any other car purchase. Highly recommend and would definitely follow the same procedure in the future when purchasing a car.

Product Quality
Return Claim MadeNo

A poor experience

published

Waited two days with repeat follow ups then they priced the wrong car despite having been sent an email clearly specifying the base model and options. Was then passed on to the boss who was going to resolve the matter who then became rude when I would not divulge commercial in confidence dealer pricing details received during the research I had to do in order to begin the process with his company. Phone hung up on me in mid conversation.

Return Claim MadeNo

Private Fleet find the car that I wanted with the best price.

published

I was looking for a new car for a few months until I came across Private Fleet on the internet. After a few phone calls, Umar Khan was helping me finding the car that I wanted with the best price. Overall I was satisfied with the services that provided by the Private Fleet team, especially Karen Lay. I am very happy with my new car. Thanks Private Fleet and I would recommend to anyone.

The reviewer stated that an incentive was offered for this review

Chandra

ChandraSydney, NSW

I will Use Private Fleet again.

published

I had gone to a Car Dealer before talking to Private Fleet. Big mistake, the car dealer was aggressive and wanted us to make a decision on the spot. My wife was most unhappy and we walked away.
A friend had suggested Car Brokers and that how I came to contacting them and that was the best decision that we had made . Umar Khan was most professional and helpful during the whole process. If I need to buy another car, Umar Khan at Private Fleet would be my first point of contact. I would highly recommend them. My advice is, shop around but talk to them before signing with a dealer. You would be surprised on how much you would SAFE.

Product Quality
Return Claim MadeNo
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Hassle Free Car purchase

published

Private Fleet was fantastic it took the hassle out of buying a new car. I just told them the make, model and colour I wanted and they shopped around for the best price. I of course contacted a few local dealers to see if they could price match but they could not. We just received our new car today. Thank you Private Fleet for making the process so much easier.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

maria

mariaSydney, NSW

  • 2 reviews
  • 2 likes

Best way to buy a car

published

Private Fleet took all the stress out of buying my new car, once I decided which car I wanted the rest was easy. They found the best price for me that even the original car salesman I first contacted didn't believe I got it for such a low price.

Product Quality
Return Claim MadeNo
Ravi I.

Ravi I.Sydney, NSW

Private Fleet are Thieves

published
Product Quality
Colin from Pakenham

Colin from PakenhamGreater Melbourne (Outer), VIC

  • Verified customer

Fantastic experience with Private Fleet

published

I was made aware of Private Fleet by a friend when I was looking around for a new car. Private Fleet did all the work for me, so no time wasting on my part running around to different dealers. The whole process to buy the car at a very good price took just on 2 days. Their after sales service was impeccable as well. It made the whole experience a joy. Well done Harry P and Karen L from Private Fleet and also Abby W from Doncaster Hyundai.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Fred

FredSouth East Queensland, QLD

  • 3 reviews

Very Disappointed

published
Product Quality
Return Claim MadeNo
DEN

DEN

  • 2 reviews

We Love our New Car

published

We love our new Hybrid Corolla, and are extremely happy with the service we received from Private Fleet. TJ and Karen were professional and helpful and made the experience completely stress-free.
We were amazed at how quickly everything happened once the tender process started. The winning tender beat previous offers we had received from dealerships by around $3,000.
We would definitely use Private Fleet again, and would recommend to family and friends.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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KJ_STORM

KJ_STORMCanberra Central 2601, ACT

Was so nervous about buying over the phone but it was so good!

published

I was really nervous about buying a car over the phone. It was so good though from start to finish. Harry was really helpful in explaining the process and suggested that I wait until after the weekend (when I was planning on test driving) to put in a request, which turned out to be a good thing as I chose another car. Got a really good price on it and was done very quickly.

The dealer who provided the car was really patient with my phone calls (just to check the bank account before transferring - I was that nervous). Even now that I have the car she has responded to a question I had as to whether I was covered by the free roadside assistance.

I hope to never have to buy another car but if I do I will definitely look at using them.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Brian

BrianSouth Australia

  • 2 reviews
  • Verified customer

Took the hassle out of trading-in

published

I've purchased a car through Private Fleet previously and was happy with the service. When I went back for another car, they asked if I had a vehicle to trade in and although I was sceptical and concerned that it would negate my ability to get a good overall deal, I was happy with the outcome. The change-over price was probably much better than I could have negotiated myself. The main advantage was that I didn't have to go through the time consuming hassle of trying to sell my old car on Carsales or Gumtree and all the risks that go with it. I'll be doing the same again with my wife's car when that time comes around.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Excellent service provided by Omar of Private fleet

published

Approached Private fleet to buy our new Professional, Courteous and Dedicated service to get our dream car.
They negotiated the best deal for us without any hassles or efforts from our side. Highly recommend to use their services to buy a new Car

Product Quality
Return Claim MadeNo

great deal

published

Everything promised happened. Compared deal with many alternatives and private fleet came up trumps every time. Car arrived on time and yes the tank was full plus we receive a very nice bonus present. Well done.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Senior couple

Senior coupleIllawarra, NSW

  • 2 reviews

Buying a car over the phone--how brilliant!

published

As senior, non-car people, we hated the thought of doing the rounds of dealers, looking for a new car and hoping for a decent trade in. Private Fleet saved us hours and angst in a smooth, hassle-free process. From deciding on our exact model, to filling out online forms, to getting our car, we had many phone calls and emails, all of which gave us the information we needed and support in doing what we had to do. We'd certainly recommend Private Fleet's process and people when buying a new car. The new car came, and the old car went at the same time. All good.

Return Claim MadeNo
Page 2 of 25
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Questions & Answers

Bridget

Bridgetasked

I ordered premium number plates (Black) when purchasing my car and received standard plates instead. I was told it would cost $175.00 and I agreed. How do I get the plates I ordered and paid for?

No answers
LInda Cowan

LInda Cowanasked

We got a quote on a vehicle. The dealer pressured me to take it as (he said)it was a good deal. I told him clearly(at least twice) that I had to consult with my partner before I could give him an answer. The following afternoon, before I was able to get back to him, an email came through from Private Fleet Office that a vehicle had been ordered in my name; I rang the person I had been talking to and he claimed that as I had not got back to him (it would have been about 24 hours) he assumed that I approved the deal and went ahead and ordered the vehicle! I immediately rang the dealership that the car was ordered from, told them the story and they put the order on hold. I requested the person to whom I had been talking to cancel the order and refund my deposit as we never confirmed that we'd agreed to it -verbally or any other way-but he was pretty insistent that I had approved the order. I reported this to to his manager - he asked a few relevant questions and assured me he would look into it but so far have not had any reply from him- That was a few days ago. As we did not authorise any order we believe it should be cancelled our money refunded.
This needs to be sorted out before we can move on. Where do we go from here ?

4 answers
John M.
John M.

Hi Its very strange as private fleet have excellent communications, I see you paid a deposit so that would indicate that you had agreed in principle for the vehicle, In my case deposit was not paid till such times I(we) had made a decision and then only binding ( i thought) when you sign the contract that may have included trade ins. I would speak again to private fleet as the person(s) I dealt with were good

Ravi I.
Ravi I.

No private fleet are corrupt people, they don’t give complete information at time of booking orders. In my case agent from private fleet took money without my permission, at time of booking he only negotiated price & asked me to give credit card details. After he took the deposit, I asked him about delivery date he said will come next day after checking with dealer. Next day private fleet agent came with one month delivery date in July and asked him to cancel order. Despite of saying no, Just he had my credit card details he deliberately put my order. They are cheaters.
I asked several times to speak with manager but no response. ... in the meantime I had reported the case to ACCC.
in your case Linda keep pushing to speak with manager & ask for company director’s details to bring the issues to board members attention. In the meantime you can report complaint to ACCC

Colin from Pakenham
Colin from Pakenham

My process was that I only paid a deposit when I was happy with the price of the vehicle I was after. I would recheck again with the Private Fleet supervisor to get it sorted out and your refund organised if you're not proceeding.

KJ_STORM

KJ_STORMasked

Thinking about using Private Fleet to purchase a hyundai kona but nervous about doing it over the phone. Are they worth it? Did you have any problems with warranty later?

4 answers
VintageDom
VintageDom

Once you have decided on the model (and colour) and have an idea of the price, it's well worth the phone call. You don't have to accept the offer.

Senior couple
Senior couple

Just got our car this week, delivered to the door with a full tank of petrol. Don't know for sure about the warranty, but the info from the dealer who supplied the car (and to whom you send your money) indicated that any authorised dealer for your car can do the servicing and keep the warranty going. Ring and chat to the Private Fleet people about this. Good luck.

Brian
Brian

KJ, While initial contact is made by phone everything backed up with documentation both created by you and for confirmation by Private Fleet. I you have a trade you are required to provide a significant amount of information backed up with photographs and copies of supporting documents. Once you verbally agree to any offer provided, you will be receive a detailed quote which you sign and return to them. Once your vendor is assigned you will receive a contract for sale form to sign. Nothing is progressed without authorised documentation. The easy part is the phone call initiation of the process and follow up communications until a deal is done or you exit the process.

Hope this helps. I will never buy a car in the future without going to Private Fleet first.

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