Pure Dry Home Services QLD, Brisbane

Showed up 45 minutes late, parked in my neighbour and was extremely terse when the neighbour asked to be let out and refused to move the truck. The stains are actually worse than they were before - I believe that he may have lifted them and then left them be. We couldn't tell until an hour later when the carpet began to dry.

We were quoted as being able to choose between a steam and a dry clean, but we weren't asked. He literally admitted to my face that he was "in a rush" as I was paying him, and I was horrified to see the mess he made. My h...

Had 2 x rooms, 1 x mattress 1 x lounge cleaned. TV room was done first, cleaner only moved the small coffee table but then cleaned around everything else (although quote said furniture would be moved) the water from the machine was then brought out into my kitchen / dining are which is tiled. The water excess was left on the tiles by the cleaner & no attempt was made to clean it up. I work from home & had clients, so I had to mop up his mess. I then checked on him upstairs in my bedroom & I found him in my closed walk in wardrobe, creepy. Asked...

The first 2 photos is when he had cleaned the carpet and the next 2 are when it was semi dry the next day and the rooms stunk of wet carpet for 4 days and they wont do anything to fix it. This was done on the 3/10/2020

Michael From Pure Dry did my carpets, I found him friendly and professiona.I am 100% happy with results. Yvonne in their office was very helpful. A top company to deal with.

Peter and Tim were great. So nice and helpful. Did an amazing job with our carpet and couch. Would highly recommend.

My lounge came up so well Peter really know his the lounge never looked better would recommend him to all my family and friends

Peter Selim
Awesome Job
Friendly Service
Fast work
Highly recommend to family and friends
And anyone else out there Thank you

Sam was fantastic, reliable and friendly. My carpets came up really clean and smelt amazing.
I’ll definitely use this company again!

I'm very happy with peter's professional cleaning
work my lounges and clean up so well would rec him to all my family and friends

Worst service ever look elsewhere. Rushed job - stains still there might as well gone and had a good meal out some where other than waste my money with them. Highly discourage anyone using them. Never turned up as I had to chase them. They then told me there machine broke down but never bothered to call me. Rang up the next day with half hour notice and did a rubbish job. Rang them to tell them I was not happy with the job they said they would call back but never bothered even calling me back so much for there policy if your not happy let them know & they will fix it. Not worth the effort. DO NOT USE THEM!!

I was told AM or PM when booking asked if I could be first as I had medical appt later. They said they would ask the carpet cleaner if I could be first at 7.30AM. 10AM arrived no carpet cleaner, phoned them and they said it would 11.30 to 12pm he arrived at 12.20. He told me I was the only job in the morning so go figure!!!. Also I was told when he arrived I would have the option of steam or dry cleaning, he only turned up with the steam cleaner, go figure!!. In the brochure it says 2 hours for drying the carpet cleaner man said 5-6 hours a...

Had the pure dry team over to do my carpets. They were on time and did a fantastic job. They were bright and cheerful and more importantly new the meaning of good old fashioned service. Thanks again pure dry I will recommend you to any one who wants there carpets clean and fresh

When this company had finished steam cleaning my carpets and furniture, the arms of the chairs were still filthy. Carpet spills were still visible - untouched almost. They didn't vacuum right up to the edges or under simple tables and there was grains of dirt still visible on the floor after the job was done. I rang, texted, emailed several times and got no response. When I lodged a formal complaint about them, they lied about getting back to me. They offered to give me a discount next time I used their services. You would have to travel a long way to find a worse company than this one.
the price

Carpet cleaners arrived in unmarked van, I was asked whether I wanted dry clean or steam clean. Guy argused with me when I asked for advice. Carpets not vacuumed nor stain treated as stated on website. Edges not done. Two rooms cleaned in less than 20 minutes. Wanted to charge extra for lounge room, so had to forgo one bedroom. Shoddy.

I have just had my carpet cleaned and am very dissappointed. I also requested a mattress to be cleaned as well. When I originally asked for a quote it included deodorising but the guy tried to upsell me for this product. When I called to discuss it with customer service I got a lot of attitude from the staff. Not happy at all...