They use 3rd party Sedgwick to commit fraud on their behalf. Deliberately will deceive you. They do not focus on customer satisfaction. Take photos and create a portfolio of evidence.

After 30 years my first claim, a hail storm, rejected. NOTE its ANZ\QBE neither company should be in insurance. Out of five tin rooved houses on my side of the street thanks to QBE I'm the only one not getting a new roof, the advice I received from the insurer was to fix it myself and paint over the stains on the ceiling. Not only am I shafting the insurer but the bank who recommended them as they just fobbed me off when I asked for assistance. I seek comfort in the fact that both originations will loose more income from me moving forward than fixing the roof would have cost them. If I sold a product with no intent of honoring it I would be in jail.

I had my storage insured with QBE to discover upon making a claim that they refused to pay despite photographs clearly indicating damage. From other reviews and ratings it is clear that I am not the only person to have experienced such lack of accountability, responsibility or customer care. Our recommendation - do not go with this company.

I took out LANDLORD insurance with QBE only to find out when I had a claim that they had only sold me house hold insurance to make it cheaper than the opposition. So I made them go back to the recording of the conversation when I took it out, and sure enough it was to be LANDLORD insurance so they requested for me to pay the difference before they looked at the claim. Then they did not pay for malicious damage, due to hidden clause "Optional Benefits"

Have been with this company for 5 years now. But after the first claim, realised that everything was hard and im leaving this company. It all started with water damage to the house and after multiple calls to them, they ensure me i can delay the repair as long as possible since i got the source fixed. We delayed because of the new baby arrival. After a few months, got an email saying we need to claim it within 6 months. All the phone calls before this became invalid. All false information provided from phone service. At the end, they said on page 50 of the contract it mentioned that all claim need to be done within 6 months and they 'assume' im aware of this when I enquiry over the phone.

There is no value in this insurance now,have been with these people since they took over my policy's from Zurich 24 years old who l miss greatly, now l have only one left from seven and l will be cancelling today as they now have an overseas call centre who pass you to there supervisor if it gets to hard or it's not in there program, and you never here from them again, so one star is to good they do not rate, they are that bad, from a client of 30 years plus !!!!!!!!

Be warned our ANZ Home Contents Insurance (Run by QBE) has increased by a whopping 25 percent this year alone! Ever since QBE took over ANZ Insurance they have gone downhill I read.
We cannot afford that sort of increase every year! We are pensioners,
I rang up and asked how they justify this increase instead of the usual 3 percent inflation rate?
Got the usual avoidance answer: "Each area increase is determined by claims etc!"
Why don't they then provide this proof by showing us their stats? NO WAY.
Anyway I even spoke to the supervisor, "sorry they cannot help reduce it".
Be warned 25 percent each year increase is a joke. What about the following year, 50 percent?
No wonder Insurance companies have a bad name.

All incidents are not a claim, even if you think or want them to be there has to be an appature opening due to storm damage not just that water penetrated during a storm (bad building is too common a reason) normally a burst pipe is not however resulting damage is, wind damage for most part is, theft, malicious damage etc is covered with police report .they are a big reputable company and your genuine claim is not bigger than their reputation.i and my family have been with them forever, always helpful. I will say outside assessors can be the problem, them qualifying there existence, ask for in house assessor if not happy i say the company is great but every thing is not a claim

Went to claim in 2017 after nearby cyclonic high winds had caused water to leak in garage roof .....was refused the claim as apparently the builder in 1972 had failed to seal the flashing correctly, pleeeease! Despite the rejected claim it still appears on your renewal for four years as a claim????? After the initial policy the cost of the premium jumped ridiculously so time to shop around!

My mother holds home insurance with QBE. She died recently and we are in the process of selling her property. In the interim I dont want the insurance to go into arrears as she paid monthly. I contacted QBE to attempt to make payments to prevent this. They initially refused to assist until I demanded to speak to a supervisor. She was little more help. Long story short, I have now complained to The Ombbudsman. This shouldn’t be so hard, people die every day. I’m not trying to steal from them, I want to GIVE them money. DO NOT insure with them. The amount of poor reviews tells the story.

I have been with them for 8 years. Never claimed on anything until recently where paint got on the floorboards - quote given for the whole house 2900. Did not get 1 cent. They are a disgusting business with awful customer service!! What a waist of money !!!

I would not use this insurer, I had my block of apartments with them and a Tenant damaged one apartment. They said the apartment previously had a leak and then wouldn't cover any damage. Even with clear before and after reports.

I just need to make a simple claim. I am still on the phone waiting to speak to someone it has currently been over 1hour and 17 minutes on hold.