Received my brand new sunglasses, only to find a piece of the paint from the frame stuck in the middle on the lens. Not on the outside, but physically in the lens, and that you can see when you look through and wear the glasses. Been emailing them daily as advised by their website, and still no response. Extremely disappointed after being recommended this company to purchase sunglasses from, only to be let down. Then to see so many others in the same position. Should have done more research before committing to the payment and order. Will not be purchasing another QUAY pair of sunglasses ever again.

For the price you pay, the quality is really lacking when compared to over brands! I’d say that Quay are well and truely on the same level as a pair of $5 sunnies purchased at the market. Not impressed

Purchased a pair of sunglasses and the frame is starting rust within 5 months of purchase, unfortunately the warranty is only 3 months!! Apparently you can't wear their sunglasses if it is hot and humid outside, basically it was my fault they rusted. I love the style, shame the quality can't withstand wearing them outside in the heat!! Poor customer service, basically wiped their hands of my email!! Save your money!!

Caution! Their return policy seemed to be falsely advertised. Not responding to emails. Returned and never got a refund as stated in the return policy. Overpriced. If you want designer glasses at a reduced price this is not the brand you are looking for.

We went onto the Quay Australia website on Monday to order 2 pairs of glasses for my children. There was a popup offering me 25% off as an introductory offer if I provided my email address - "applied at checkout". Guess what- it wasn't applied at checkout. And I didn't use the other discount code on offer of 15% off if I bought 2 pairs. I have been in contact with Quay Australia and their excuse is the promotion ended on Sunday - yet somehow its my fault the popup promotion was still on their website. Nor have they extended the 15% discount to me. I'm pretty disgusted with their attitude. Will not be using them again.

I ordered my Quay sunglasses a year ago. My order number was:#Ql-960468 . Considering the price of these sunglasses, I have always taken care of them and worn them infrequently. The other day, I was putting my sunglasses on and the screws came out of the sunglasses causing the lens to fall out! I contacted customer service for either a refund, exchange, or at least to mail me the screws so I can fix the glasses. However, customer service was very short and quick to say no due to the fact that the 90 day warranty has already expired. I am unsatisfied with the quality of these glasses and would not recommend them to anybody!

Awesome products. Already have one pair, which arrived quickly. Always get compliments on them.
Amazing service. Ordered the incorrect pair in error & they rectified it straight away & sent me a follow up email. Very happy.

My product was amazing and fit the exact look on the site but arrived damaged due to postage. However Quay was super quick to respond and sent a replacement ASAP.

Love all my Quay sunglasses! The online store is super easy to navigate and has a fantastic range. I recently purchased a pair of sunglasses and wanted to exchange them, for a different colour, and the customer service team at Quay were so helpful, friendly and efficient, 10 out 10!! Thank you.

I made an order for 4 pairs of sunglasses. The order arrived very late. 2 pairs of sunglasses defective, it is impossible to wear them! The photos show the difference between good sunglasses and defective ones.There is no return address for returning an order! Support is not responding! I posted a review on the site with photos, this review was deleted after 24 hours !!! I want to exchange defective sunglasses, but the support service just ignores me !!! You are fooling buyers!

I bought me a pair of Jaded and it started falling apart within a month. Screws came off and the quay logo on the handles too. I should get a refund cause if it was my fault I am happy but for these to just come off without any effort that is just bit right. Should come with a warranty its not good cause my other sunglasses were just fine.

No updates, didn't get my sunglasses until 20 days later, customer service team doesn't exist, can never get a hold of them or even receive replies, rather pay $200 for ray bans and receive proper customer service! Will never buy from them again. THANK GOD I GOT A SALE DEAL. otherwise i'd be fuming with the service and quality.

I ordered a pair of sunglasses 12/8 and the UPS shipping status has been the same since- shipment info received, order processed, ready for UPS. I cannot get anyone on the phone or get replies to emails. This is a Christmas gift and Ive already paid for it. Worst service I have ever received from an online retailer. Do not order from here!

It was been over a week since I placed my order and after continuously trying to track my package through UPS (as I have been very excited to receive my glasses), there has been absolutely no updates since I placed my order. After speaking with UPS, they stated they haven't even received my package, which means it likely hasn't even left Quay's warehouse...... This type of delay is extremely disappointing, especially when the money was taken out of my account so quickly but I have no idea when I am actually going to receive my glasses, if ever! Tried reaching out customer service but have had no reply.

I ordered 2 pairs of sunglasses 2 weeks ago. I've got a confirmation email but nothing after that. No response from customer service, nothing.
I'm just wondering, is there any customer service at all?
#QEU-24781 is the confirmation code..
I'm concerned because they were bought as for a christman gift..

Ordered two pair of sunglasses weeks ago and havent received either of them. Have emailed countless times with no response and conveniently they dont show a contact phone number. what a joke of a company! Would have given zero stars if possible

I ordered a pair of glasses 2 weeks ago. No email stating they have shipped so i emailed several times to find out what is happening...still no response! This is a christmas present and now its looking like they wont come in time as i am still waiting for a shipping date. I dont understand why i cant get a response from anyone??? Shocking service !!!

I ordered 3 pairs of sunglasses 10 days ago. Today I get told not one but all three pairs are intact totally sold out.. if you cannot fulfill the order you need to have a more accurate way of counting stock! I love their sunglasses I have about 6 pairs and its such a shame because I had always brought from a third party and this time went straight to the source to be really let down.. how disappointing

I made 4 purchases all on the same day and only received one so far. My purchases were for Christmas! I already sent two emails and I have no answer. Today I was 40 minutes waiting on the phone and they didn't answer me. How do I solve my problem?