Qudos Bank (page 2 of 4)

I have been with Qudos for roughly 15 years (initially Qantas Credit Union), and I have no complaints so far. Almost everyone I have dealt with has been top notch. I'm normally not one to leave a comment, but today I rang Qudos regarding car insurance and spoke to [Name Removed]- who was absolutely delightful.
She was very friendly, extremely helpful and she clearly delivered the information I was after. If I still didn't understand something, she took the time to explain, even more thoroughly. Again, this is not dissimilar to my previous interactions with Qudos staff - but Rachelle went above and beyond.

I have been with Qudos Bank since 1995 previously named Qantas Credit Union. They have helped me to purchase a number of properties in this time I find there customer service to be exceptional and they are efficient, helpful and knowledgeable on property purchases and all other aspects of banking. They are wonderful I would not purchase a home with anyone else and Craig Lending Specialist was outstanding! I Thank Qudos Bank for their Exceptional Customer Service!

We have recently refinance our home loans from CBA to Qudos, rates are so much lower than the big banks. We went to see CBA and other banks and they said we couldn't afford it (trying to refinance the existing loans) but Qudos was able to help, it took us awhile but we eventually got there and we are very happy with their service, especially Craig, he looked after us from day 1 and have always been there and provided his best service until the end, we will not hesitate to recommend Qudos to our families and friends.

Been with Qudos for 20+ years (FKA Qantas Credit Union). They have great rates, amazing service, low fees and are a breath of fresh air compared with the big banks.

We thank all the members of Qudos Bank, Ascot for helping us with our first home loan.The entire process was quick, seamless and friendly.
Being new to the property market and trying to purchase our first home, we stumbled upon so many road blocks along the way. However Shristi Prasad ( Branch Manager) helped us take a realistic and achievable financial road to our first home. We thank Shristi for her incredible support right from the first meeting until final settlement.
The other team members at Ascot Branch - Zac, Naz and Daniel were also very friendly and gave us a hearty welcome during each of our visits at the Branch.
We strongly recommend banking with Qudos Bank especially for Home loans.

I closed my account years ago but needed to get access to bank statements from 2009-2011. I could not access them online because the account was closed so I contacted qudos bank and was told the cost would be $90!! Suncorp charged me $0 for the last five years of statements.

Good positive experience, the customer service was perfect & follow up was seamless.
They call back when they say they will.
Very good clear communication.
All inquires got sorted while i was on the phone, these staff surely cant be trained to be nice, they seem to just employ nice people.
Well done

Lack of Customer Service after 25 years of being a member the emails and calls I've had to make to resolve an issue has been nothing short of unprofessional and time consuming

Bought a Jacket from New Zealand in Au$ calculated correctly on the day but my account was debited with an extra $7 on top. Why? nobody knows. Fees up and up. Banking with the old Credit Union since 1971, never had an issue, but now I have

Customer for over 20 years. Was a great as a Credit Union, but is now an absolutely uncaring inflexible bank with Customer Service practically not existent. Because they are inflexible unlike the major Banks, making me go to costly and time wasting probate, where every other institution and share company have waived probate for me. Qudos so inflexible they would rather lose the investment of a customer with over $100,000 to another Bank than consider my case on merit and waive probate.

Member for 32 years now can’t get out quick enough. Non caring “don’t let the door hit you on the way out” attitude.

Bank elsewhere for much better rates and service.

Im just another unsatisfied loyal customer. I remember telling everyone how good they were but now I can't get out quick enough. Refinanced my home loan with another bank because they have 0 negotiations on interest rates. They offer new customers low rates and jack up rates of existing loyal customers. Canceled all accounts and just paid $250 annual credit card fee which they refused to refund. Before they would cover transaction fees but now pass them on. Would never recommend this bank to anyone.

17/03/18 internet banking down all day today couldn't transfer money to pay bills or know anything about my accounts including my business crap service. Leaving them on Monday.