I cancelled my building and contents also car comprehensive policies . The reason buying there policy was too high with another company I saved $100 with less excess . Car was they weren’t interested in reduction for less mileage travelled and cheaper

Always friendly and helpful and the claims we have made over the years, have been handled par excellence. The policy provides for a hire car option whichis without limit (unlike some other insurers where they are capped reflecting slow service). The repairs have always been professional and timely.
Truly an exceptional insurer in our experience.

While we were dancing and having a great time at a festival, a tree fell on our beloved old car and damaged all but the left hand side of the car. I did a claim online (very simple), and within an hour I had an email response followed by a phone call from the RAC with details of a recommended car repair. We phoned the repairer, had the car assessed by the repairer within 2 hours of receiving the RAC email, and the car was subsequently booked in and repaired. A couple of years ago I tried another car insurer but returned to the RAC as they are easy to deal with, friendly, and super fast with their response. Thanks!

I was initially reluctant to go with RAC MV insurance, after being absolutely screwed by them years ago on a claim, then subsequent premiums. After many years, I thought I would give them a go, and quoted online, where the price was competitive, however their system was clunky, as well customer service online was average at best. The online system does not seem to "talk" to customer service dept and alot gets done wrong. Very frustrating and now not feeling confident, if I ever had a claim???

Has anyone else had a bad experience with RAC?? I thought from what I heard they where meant to be one of the best ...I have two young children paid my premium and now they don't want to pay me out when my car was stolen ..now left with no car two young children and short of my money they owed me and are not willing to pay me out ....not only that I felt they took way to long to respond to me and make a decision and treated me with no respect ..I wouldn't recommend RAC to anyone I'm very angry and upset and would never get anything insured with you again ..happy to take your money not pay you out .
Lauren

Rang RAC about my renewal as it has gone up $100.00 spoke to three people no one could justify why it had gone up. Lodged a complaint they said someone would ring me back within 72 hours.....still waiting. Very disappointing as have been with RAC for 10 years. Couldn't have cared less about retaining a long term customer.

My insurance renewal has gone up over 25%! I have been a loyal customer for over 20 years and they can't fix it. They can't even justify a 25% increase

Well under valued one of my cars, insured for more than double what RAC was offering with Shannons and Enthusiast.

But then again they valued my other car for double than what it is worth.

One of the ladies who answered the phone sounded a bit rude

I hit a kangaroo on a country road. RAC insurance organised a tow for me, and then organised the repair of my car. There was a fair bit of damage, but it was repaired as good as new with no fuss. Good service from the people I spoke to on the phone, no issues.

Recieved very little assitance with my claim. They decided to write it off in order to sell my car and make more money off it. They treated me very unfairly and were unwilling to help in anyway. Would not recommend.

My claim was sorted quickly and with understanding
Policy covered a hire car
Both parties with RAC so was extremely simple process
The accident was totally covered due to not being my fault

We use RAC for house & property insurance, car insurance but always receive bad phone customer service. Why? Because we never receive our RAC member card. It has been numerous times I had to call RAC customer service to get my member card sent out to my address. How disappointing. We suppose to get what we pay.

My wife was involved in an accident where she was T-Boned by a garbage truck. She was lucky to walk away from the accident. The RAC were great; she was in shock and they walked us through what to do next and they organised a tow truck. They even offered a taxi fare to allow her to get home. Within 24 hours they had notified us the car was a write-off and they paid out the claim a couple of days later without any fuss. They then even offered a car broker free of charge to help get a deal on a new car. They kept us in the loop at all times and took care us.

Generally reviews are posted when there is bad experiences but I have never had an issue with RAC. (Touch wood)

I found in comparison to other insurance companies RAC had the best value for money. Never had to make a claim for my car but my parents have in the past and they had no issues. Overall great service

I recently asked why my premium had gone up more than 20%, but I was met with an irrelevant scripted response, tetchy staff and misinformation. Go elsewhere. RAC has become so impressed by its own non-insurance products, such as the newsletter and discounts, that it's forgotten that its an insurer with clients who have an option to go elsewhere. So we did.