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RACV Complete Care Car Insurance
MelGreater Melbourne (Inner), VIC
- 2 reviews
RACV roadside assistance
RACV roadside assistance was horrible especially with the tow truck. They asked me to write for 90 mins for the tow truck to come and I have been waiting for 120 mins for the tow truck to come as my car has broken down. I feel so horrible waiting for 2 hours. RACV roadside service was really horrible. I feel very disappointed and upset indeed with RACV. I think RACV can do better than this. Hope they can improve.
1 comment
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AUSDODOGreater Melbourne (Outer), VIC
- 3 reviews
At first wasnt happy but now very pleased with the end result.
*Update 27/02/20- they were a bit slow to attend to my claim. But after a week they have gone above and beyond. Very satisfied by the end result. As well as a discount for the new vehicle I purchased insurance policy. They also offered me a very fair pay out for my car. Now I do recommend racv. But they need to speed up there service. When processing such claims.
Had a collision with another car. Put my claim through with RACV. Then booked for my vehicle to be assessed by there preferred repairers. Got told the car is a write off. Was asked to...Read more
bring the car back a few days later for it to be taken away to be assessed by RACV so they can value the vehicle and pay me. A week later try to get a update. My car is still sitting at that repair shop.... Not assessed. Have not had any updates from RACV. When I email them I get no response. I call them twice they are of no help. Not to mention long waiting times for them to answer my call. So that week I'm out of pocket renting a car and have to continue renting it. I called them to ask if I can take my car back I don't want to continue renting a car. The answer I got was no. Instead referred to a car rental company by them which was 25% more expensive then what I am paying now even with there members discount. I was with budget insurance before. I thought they were bad. RACV is heaps worse and poor service. So now it's just a waiting game till they get there act together and someone contacts me. Guys do not insure with RACV. Budget was on the ball. Constant updates when you make a claim and higher standard of service by far. Very disappointed and frustrated.2 comments
Elise E.RACV
Good afternoon, we are sorry to hear that you are yet to receive follow up correspondence regarding your lodged claim. We would like the opportunity to investigate this further and escalate this to ou... Read more
r Member Relations team. Please send us a PM with your full name, claim and best contact number. Kind regards, SulinThank you Sulin, case has been resolved and I have updated my review reflecting my feedback.
Similar opinion? Write a review on ieatwords.com.au!
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3.8(5,517)Terrible product and terrible service
I have been a member of RACV for many years and have had numerous policies with them including motor vehicle and home and contents policies.
So much for silver membership loyalty!!
I was involved in a road rage incident recently where my windscreen was smashed. After reporting it to the police, they stated that the vehicle was unroadworthy and that I would require a tow to get home.
As I am a Total Care member, I assumed that I would be able to organise a tow for my car.
After ringing them, I was told that the car was no longer insured by the...Read more
Similar opinion? Write a review on ieatwords.com.au!
Judith LynchGreater Melbourne (Inner), VIC
Debit my account without my authority!!!!
This is not about their Insurance
But about the roadside assistance membership taken a policy out a year ago for a COMPANY car in which I needed to do to get the car back to the depot
Last Thursday they direct debit to my bank account without my Authority written or verbal it was only for $114
But every customer representative just didn’t seem to care the fact that RACV had debited my bank account without my authority or without me giving them the BSP number or my account number
I am pretty sure that is illegal!
I have contacted them three t...Read more
imes and I’m still waiting for the money to be reversed back into my account ASAP firstly I was told I had to wait for a check in 2020 !! Funny they we’re able to debit the money out of my account but they’re not able to place it back in!!! That was last Thursday 16 Jan then the follow up call from myself was on 17 Jan3 comments
Elise E.RACV
Hi Judith, we’re sorry to hear of your recent experience. We appreciate your feedback. We will contact you to discuss this further.
Warm regards, Nicole - Social Media Consultant.
Hi Nicole,
I’m so sorry that it had come to the point where I felt putting up a complaint on a media forum was the only way I was going to be heard
It certainly isn’t something that I’m familiar with... Read more
Elise E.RACV
Hi Judith.
We're glad to hear that you have since received your refund. Feel free to delete the review if you'd like to!... Read more
If you ever need our assistance in the future, please do not hesitate to contact us on 13 72 28 everyday between 7am and 11pm. Kind Regards, Mel.Similar opinion? Write a review on ieatwords.com.au!
ajayGreater Melbourne (Metropolitan), VIC
stolen case
these people giving us really a hard time my car was stolen 9/12/2019 and still case hasnt been sorted out however they hired the investigator and they investigated on us for no reasons last week i asked these staffs no see my car but they said still investigations is going on and we have no right to see the car... seriously u guys deserved big *******g zero ratings out of 10 get a life u all people
1 comment
Elise E.RACV
Hi Ajay, we’re sorry to hear that RACV Insurance did not meet your expectations. We appreciate your feedback. We will contact you via private message to discuss this further and investigate.
Warm regards, Randall - Social Media Consultant.
Similar opinion? Write a review on ieatwords.com.au!
lifesaver!
I stupidly locked my keys in my car today. Having insurance with RACV meant I was back on the road within half an hour and didnt have to fork out hundreds for a locksmith!
1 comment
Elise E.RACV
Hi, thank you for your feedback regarding your experience with RACV Insurance. We would love to use your feedback as part of our marketing material, so all our members are aware of the quality of serv... Read more
ice we provide. We will protect your privacy by only using your first name, suburb. No other details will be used as part of the material. Can we please have your permission to share your experience? If so, please private message us your full name and policy or registration number.Similar opinion? Write a review on ieatwords.com.au!
AnnoyedFar North Queensland, QLD
- 2 reviews
Epitome of Incompetence
The biggest insurance company in Australia yet they exercise no common sense or discretion. Apparently you are meant to give way 50 meters ahead of where you take a turn as you are found liable when someone does a lane change into you.
1 comment
Elise E.RACV
Hi Annoyed,
We are sorry to hear that RACV Insurance did not meet your expectations. We appreciate your feedback. We will contact you to discuss this further.... Read more
Kind regards, Eisa RACV Social Media ConsultantSimilar opinion? Write a review on ieatwords.com.au!
Emil L.Greater Melbourne (Outer), VIC
One of the worst companies in the country.
I had been a member for more than 30 years before I left the RACV. I had my car, home and contents insurance with them but when I needed their assistance for anything they were genuinely useless. Incompetent, overpriced delivering a sub standard service on every occasion.
1 comment
Elise E.RACV
Hi Emil. We are sorry to hear of your recent experience. Can you please provide us with your member number or policy number? We will then pass your details onto our Member Relations department for escalation and investigation.
Warm regards, ... Read more
Braheem RACV Social Media Consultant.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about RACV Complete Care Car Insurance but you can read 25 questions about RACV Car Insurance.
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Elise E.RACV
Good Evening Mel, we’re sorry to hear that our Emergency Roadside Assist service did not meet your expectations. We appreciate your feedback. We will contact you to discuss this further.
Warm regards, Robert - Social Media Consultant.