Real Car Insurance Questions & Answers

What's the difference? How is it that Real Insurance has such a poor customer rating while Seniors Insurance, also a Hollard brand, has such a high one?

Have real home insurance . it has taken over seven weeks to get to the stage of signing the scope of works....
your staff need training in how to send e-mails, and how to attach links to text messages . please resend the documents you claim never arrived, and I will return, signed, by next REGISTERED POST .

I received a quote to renew my insurance and it has gone up as it always does even if you never make a claim. This is just 3rd party, fire & theft for a 1999 car that is lucky to be worth $2000 and they insure it for up to $10,000. They said it would be cheaper if you pay annually instead of by the month to which i asked for the quote and they took around $9 off the premium...really? I had some other quotes which were cheaper and I asked could they do anything else to keep me as a customer and they said no.

I was just wondering why you expect your current customers to pay more for the same thing than a new customer?

If I cancel my car insurance (because my car was written off), am I entitled to a refund for the remainder of the year?

I was with Real insurance since 2013, I was happy before but this year they increased my premium almost by 30 percent. Any ideas behind it?

Can you offer
Me road side assistance plus insurance to retired > 65 year olds for our caravan plus car Ute total value 150k we pick them both up new this October so need all three can you do that thanks [details removed]

I insured pay as you drive however need to extend the mileage. How much will it cost?

Hi I cancelled my car insurance with real insurance on Wednesday 23 May 2018. I always paid my policy monthly via direct debit so the payment was deducted from my account on tuesday night 22 May 2018. Am I entitled to a refund?

Hi there
Anyone has any experience with getting a landlords insurance from an insurer?

I cancelled my policy within the cooling period how long does it take to receive refund of payments made ?

Can I use the repairer of my choice or am I fixed to your preferred repairer?

Do I get a multiple policy discount, I have a landlord policy with Real?

My current premium amount is AUD 48.83. In my policy # MOT104184946 to be renewed on 20/05/2017, the premium amount is AUD 54.35. Could you please explain the reason for this increase?

Do you cover windscreen damage?

How do I cancel my policy ( car has been sold )?

how to see the detail of the certificate?

Please provide me a email address to send quote& photos ( motor vehicle claim)
Claim

My odometer reading is incorrect as I didn't call to let you know my updated odometer reading when my annual insurance was renewed, and you based the current year reading on the previous recorded year. This means that technically I was outside of my coverage. I've a photo of my odometer 3 weeks before renewal showing the updated reading. Would this be enough evidence to back date my insurance? And would I have to pay the $2000 excess if I were to have a crash?

Hi there. Is it possible to cancel my policy online?

Do unused km on pay as you drive insurance carry forward on renewal? Your PDS says no. Your rep on phone call says yes but I'm reluctant to accept verbal assurance that conflicts with the PDS and certificate of insurance. I need written confirmation to confirm I am insured. Customercare don't answer emails on the topic. Why is this so hard to clarify?