Called to change the car on my policy as I had purchased a new one and the process couldn’t have been easier. Old policy was canceled and outstanding premium refunded and new policy created within 5 minutes.

I been trying to sort out a claim for about 8 weeks, every time I speak to a person at real they give the same old story they are looking into my claim, but still not going anywhere and now it looks like they have lost important information I have given to real insurance. They say you only find out how good a insurance company is until you make a claim well REAL INSURANCE is TERRIBLE!

I called real car insurance today to help as the website would not let me log in and got told by the operator that my premium would go up because she is helping me over the phone. What a absolute joke you guys are. Im already paying for a service and you want to charge me to talk to someone on the phone.

I cancelled my car insurance policy last December before renew automatically but they renew it and delayed refund my payment even though call them, email them till now 2th Feb

Have lodged claims 3 times in 16 mths 2 not my fault .Each time service, repairs were organised quickly and profesionally .Cannot fault this car insurance company .Price wise was better than coles insurance. Would recomend to anyone .I'm in melbourne .So can only speakk for here.

I have only been with real insurance for a short time but when someone hit my car and I had to lodge a claim with them they were great to deal with. Very friendly and straight forward and since it was the first time I've ever been in an accident I was unsure regarding the process and what to do and they were really helpful and willing to explain the process. The panel beater wasn't overly close that they said I had to use however the service from them was great and they had my car fixed back to new within a few weeks after the accident. So far very happy!

The policy I got was of good value, even changing policies was no hassle.
When lodging my claim it only took a couple of days before I received an email telling me that my claim was approved and that the excess has been waived.
I have been with Real Insurance for at least 5 or more years now and when I relocated to the country my pay by the month policy went down by half.
Didn't require roadside assistance.

I have been with Real Insurance for a number of years for motor vehicle, home and contents and funeral insurance. I have unfortunately had to make a couple of claims over the years and I have received exceptional customer service at all times

I have had only good things to say regarding the response that I have received from them on all of my several policies that I have had with them with the only hiccup being that I forgot to advise my change of postal address. definitely their fault for not guessing...….

I've compared many insurance service providers, but RI was the most affordable insurance by a distance to it's competition!! flexible plans to suite my usage and great customer service, it's just common sense to go with RI!

Very disappointing and frustrating experience. Waited for 6 weeks to get paid but turn out that we couldn’t agree with the amount because they refused to paid all the receipt provided. Now, we were told to escalate it to the dispute and maximum time is 45 days. Seriously? How long should we wait more? We have lost a lot of money from this accident and it’s not my husband’s fault. What insurance is for then? I thought to get us covered.( these are my previous review)

After a week

Our claim was resolved after 1 week in internal dispute. Got paid with all our receipts. Total waiting time is 7 weeks.

Why pay comprehensive insurance when you only drive 5000 kms annually? Pay as you drive will save you lot. Having been with Real Insurance for the last 10 years, I am very happy with their service

Professional and courteous service. Dealt with the facts we discussed down

to the nitty gritty of my personal requirements for my vehicle. Very impressed with what the product has to offer me and my wife. Was made to feel special.

I’ve been with real insurance for over 10yrs now with both car and home insurance. Lodging a claim was quick and easy. They worked through the whole process with me from start to finish.

We have held a number of Real Insurance policies over 12 years. Nothing is a bother. All telephone staff are always friends, helpful and accommodating.
I would highly recommend Real Insurance.