Only slightly down side was it wasn't so simple to locate them (ie. not well sign posted). The office is in the car park at Sydney domestic terminal. Having said that the booking was easy and the contract was laid out in simple terms. The car was great, clean and ready to go. They were professional, up front, and honest, plus return was hassle free. I was very impressed and would definitely use them again.

Car was clean and pick up and drop off hassle free .representative was a1 . I arrived at 11pm at night with no booking and was out the door in 5 minutes.
Absolutely fantastic all round

I rented a car in Darwin and the air conditioning didn't work. I was too busy to run around trying to get another car so I sent an email and didn't get a reply. I mentioned it again when I dropped the car off at the airport and got a blank look with shrugged shoulders. I received the invoice via email today and realised I have still be charged full rate for the experience.... WOW!

After reading reviews about how bad this car rental service was I expected to be ripped off somehow. However nothing could be further from the truth. They were awesome. I booked online and when we got to the rental office they had the car ready to go with the 2 child seats we booked already installed. Also as they didn't have the car we ordered they upgraded to a better car at no extra cost. The car was clean inside and out. I was asked if I wanted the pay for the full tank option which I thought sounded like a good idea, but the person who served me asked us where we would be going and after telling them our plans, they said that it would be better to just fill the car prior to returning the car as it would be cheaper. They were right.

I rented Kia 3 doors car for 8 days. Last day when i returned the car i used up quater of the fuel. I wasn't able to fill it up because there was no fuel shop near the airport. After i returned the car i was charged $36 for the quater of fuel. The fuel was e10. I could fill up the whole tank with $36. I understand that i was meant to fill it up before i return but there was no fuel shop nearby and i only used quater of the tank and they charged me $36.

Hired the car 19 days ago on the 15th of June from Melbourne tullamarine and had to put a $1000 bond down, called up wondering where my bond is on the 29th of June, the customer service representative said it will be transferred the next day, it is now the 3rd of July and still no refund. I called up again today only to get a rude manager, he told me he was new, took my name didn't explain or tell me anything about what was happening with my money and just hung up the phone. It is an awfully long time to be keeping peoples money from them. I strongly recommend that people never hire from this company.

Hired a car on the 16th of June at Sydney Airport for a total of 2 days. Returned the car on the 18th of June full tank no other issues.

On 20th June I get an invoice for 5 day hire charge with date of hire 16th and date of return 21 June at 9.23am! This was on the 20th! So charged for 5 days!

Additionally because I have Green P plates I put a bond of $1000. 5 phone calls later with promises made that the mistake has been corrected and my bond refunded, I still don't have my bond back or an accurate invoice. So still in the same position 12 days later! Totally dishonest and lack integrity. Never hire with them!

Had a CONFIRMED booking via vroom vroom (and had confirmation copy) for a car ex Brisbane. Counter person then slipped into the conversation that there was an extra charge. Sadly late time of day combined with time pressure to meet family gave no option to accept and wear this mystery $55. If it's confirmed in writing to me that's it, not some waffle about we're not actually dealing with Redspot but someone using the name (franchise?).

Hidden fees, poor service and a great reluctance to return bond money. $1000 charged to my card, not returned until I left a bad review and an extra $40 deduction (I'm still waiting to hear why). Car was also in a poor condition (and not what I'd booked). Was told I would hear from a manager to discuss the issues - still waiting for this too.
I rent cars frequently for work and this is by far the worst company I have ever used. First and last time.

We hired a car for a weekend in Tasmania. It was a Toyota With 55,000 kms on the clock. It had a few scratches etc. Redspot do not have ground staff so you pick your keys up from a generic desk and find your own car in the parking lot. We returned the car as hired with a full tank of fuel. 3 weeks later we have an additional $5000 dollars on our credit card? Apparently there were scratches on the rear panel? After requesting proof we receive an email image of a different car? A very basic invoice for the repair with no details what so ever not even a number plate? We are taking legal action. Seriously unpleasant

I had booked a small car with Velocity via Virgin.But at Sunshine Coast counter I was told no small cars,I have to take big car, They refered me to re spot.He gave me the same deal,a very new small car and all done as quick as they could with all those forms.

We had a booking for 7:30 and we had been waiting 1 hour to pick up. Very bad service, never more. Next time we'll use other company, sure. Thank you.

Someone driving redspot rental car did accident with my car and agree for the fault call red spot they said they will give me a call but no one did. Lady who was driving was overseas visitor she went back to England. Then red spot said they will take excess from her card and get my vehicle repaird. I told give all the information about both vehicles which company tow it and where they are located as she did not inform them but after 3 month of chaising they said they not taking any liability of my vehicle and they said they collect their car and it was total loss. The lady at claim department was very rude. Very bad service.

Great car and great service team. Big thanks to Salvatore in Melbourne airport
Booking on line was easy
Customer service was excellent
I was really surprised how nice the Kia Rio was to drive!
Thanks a lot!

We rented a car from Redspot. While we had it a bus threw up a rock and cracked the windscreen-fair enough accidents happen-we had taken (we thought we had $4,400 insurance which well and truly cover a new windscreen. Also there was a small patch of green paint on the rear wheel cover. When I returned the car the lady at the office who was already flustered by another customer tried to tell me that the windscreen and the green paint would be over $5,000 damage. I rang Windscreens O'Brien and they quoted me $653 for the windscreen and we got 3 quotes for the paint damage from local repairers and none were over $1,000. Redspot did not ring us at all they just charged our credit card and sent an invoice. We are taking legal action.