Car hired from: Melbourne - Wilson Parking - Little Collins Street

Cons
- Had to wait an hour for car pickup - it was scheduled for 8:30am and we didn't get the keys until 9:30am
- Only 2 terminals / service staff and a tiny waiting room space that just isn't big enough - especially when people have luggage. Another terminal and bigger office is needed. By the time we got our hire car there was a queue of 8 groups of people waiting outside!
- After waiting an hour the car wasn't even clean. There was only 1 guy there cleaning both the i...Read more

I lost my car keys so I rang them and lady told me that it will cost me $700. I really got surprised because it was Small Hyundai Accent. Anyway Next morning I asked them to give me a duplicate keys so that I can drive back to rental location. Now they asked me to deposit $1100 First then they will send the keys to me. I was only 20 kms away from the rental car office. Finally I reached to rental location to drop off the car. Firstly customer service lady told me I didn't take Full Liability Insurance so I have to pay for the lost keys, plus I...Read more

I booked a car for two days at Brisbane Airport, because I live in Brisbane and was not arriving by plane I was told I had to pay a $1000 deposit.
I have never experienced such a high deposit considering I have a open license and over 30, but fair enough.
Picking up and dropping off the car was not a problem.
The problem started 3 weeks after I had dropped off the car and was told everything was fine and they would process my deposit back to me that evening.
I called on a Friday to ask why the $1000 had not been paid back. The first per...Read more

Made a booking online, for a pick up at 10.00AM on the 27th November 2017. Arrived at 9.55 AM. During the wait I heard the contents of the transactions and problems of the staff and three customers in front of me. It seemed that some transactions were done based on favors and ad hoc. The credit card payment was down. When it came to my turn, provided my details to the staff. Her reaction was, “there is no car for you”. Nonetheless, she called up the person she called, and said I need 2 instead of one now. I believed she was pulling a vehicle fr...Read more

To all those who might wish to hire a rental vehicle from Red Spot Rental or National Car Hire Melbourne Airport, I do not recommend them for following reasons:

 I booked a vehicle online by looking at vehicle pics, specification, and boot space, by the time I got the vehicle it was changed from 5 door to 3 door for the same price because somehow the vehicle I booked was available then but not at pick up time.

 I paid for full fuel and returned the vehicle with half tank, yet I was charged for fuel. After couple of email and phone calls...Read more

The car I received had a bald tyre on the front left hand side which I did not realise. I was driving frequently on country roads and freeways and after a week the tyre gave way. The Melbourne office would not give me a replacement tyre but offered a replacement car but as it was late in the afternoon I had no time to refill the petrol and they were going to charge me over $3 + per litre to fill the tank. I took the tyre to be repaired and was told it was irrepairable, very dangerous and unroadworthy. All of this took me about 4 hours fiddleing...Read more

I give the one star for the fact that the car only had 800kms on the clock and was clean. Otherwise it would have received zero star (if that were possible) My issues are as follows:
1. The wait at rental desk at Maroochydore airport was about half an hour, very slow service.
2. The elderly gent that was serving us was a miserable fellow.
3. The car was only three quarters full of petrol (this wasn't a drama when we dropped it off with only three quarters in it though thankfully).
4. My last and main concern is the fact that;
we hired two...Read more

This is by far the worst company I have ever dealt with.

Upon returning a car to them at Melbourne Airport during the night, I then received a $3000 charge for supposed damage. As I was overseas I did not see the email requesting this money, therefore by the time I returned to the country I had a different bill where my bill had miraculously changed to $900. I wrote to the company as I was sure it must be some sort of clerical error, as I returned the vehicle undamaged. I was then sent a picture of the car date stamped February 2016, over a...Read more

WORST HIRE COMPANY! - please don't waste your time like i did

WRITING THIS IN HOPE THAT SOMEONE CAN AVOID THIS COMPANY AND HAVE A PLEASANT CAR RENTAL EXPERIENCE..
This was everything but that..

will never ever be booking through your company again and it's so funny how many similar reviews im reading..

...... lets just list some of the many problems ive had with this company..

I did the exact same thing as below, booked a Hyundai i30 specifically as this was the car i wanted but i got there and received a tiny little kia rio.. ...Read more

I rented a car from enterprise in Cairns airport for 6 days. It was a Hyundai accent 2015. Despite the difficulties we had because of the bad weather conditions and heavy rain, we had reported -in the checkout report- many problems and observations on the front bumper, which was generally in a bad condition and also disconnected from one side as clips were missing! After returning the car, we were shocked to find them charging our credit card with an amount of $2972 for a dent they claim to be new underneath the bottom of the bumper! First, th...Read more

We picked up a car at Launceston in July and were told it was undamaged. This was a lie as we photographed a small scratch on the front bumper before driving off. We returned the car in original condition a couple of days later. By the time we had flown back to Melbourne, Redspot/Enterprise had deducted over $2700.00 from our credit card saying we had caused new damage to the car. They sent us a photo of a small scratch on the very bottom of the front bumper (unobservable unless standing well back from the car and easily a result of parking nea...Read more