Advertised cost per day $26.90 actual $47.25 with commissions. Add full insurance $100.90 per day. Add petrol plus road tolls and their commission again and you are not getting a car for the advertised amount. So they insure the vehicle and then charge me the equivalent of 12 months insurance based on what I pay for my home car for just four days use. Be careful what they advertise is not what you get.

Redspot is a joke. Nobody at the counter, sent our car to international departures instead of domestic and kept us waiting 2hours.

The worst company you could ever use, no customer service. They charge your credit card for no reason, with out letting you know what the problem is, give a feeble excuse, they will never check the car with you when drop it back and makeup things that you can never prove, and then charge you an exorbitant amount of money, to get a breakdown is nearly impossible to get, the customer is never right, once you have left Australia their is nothing you can do, as the already have taken the money off your credit card. They are dishonest and should never be trusted. Beware before it costs you up to $4000.00.

The staff has great customer service taking care our booking and the rest was perfect. We also got a great car for our trip. Recommended services

Fantastic service on picking our car up at cairns airport.
Just as good on return - where the manager Sam met us and checked our vehicle in record time!
We will continue to use redspot!

We have been using Red Spot Car Rentals on the Gold Coast for several years now
Their customer service, quality of vehicle and rates are excellent.
I would highly recommend them to anyone.

Good service, quick returns, good car selection.
I don't know why there is a 30-word minimum review on the site, it's a big deterrent for people to not want to leave a review. Someone should look into it.

Booking was straight away through argus,trying to ring night before to make sure there was no hassles, got through too ireland twice then too the UK and maylasia stressful 2 hours, but was lucky because wouldnot of found it was redspot because told was alamo then a bill from enterprise,said they had a $200 holding but that amount was taken from my account straight away then $75.00 for cleaning of smoke smell when didnt smoke in car and drove through smoke from some burn off,the car was dirty when picked it up and a stale smell,ill becareful next time to get a respected car rental, both times on pick up and drop off there was no 1 in the office and had too chase them up

DO NOT rent from any car company underwritten by REDSPOT CAR RENTALS.. we rented from Enterprise cars and it was underwritten by redspot. thoroughly check all your agreements as they are completely dodgy and unethical. They claimed $3850 damage liability from us over a month ago and are REFUSING to send the final repair report form so we cant get our claim back from our insurance company. They say they are trying to pursue the cyclist who is at fault yet they ALREADY have taken our money and will not send the form. NEVER AGAIN. spend that extra 100 bucks and STAY AWAY from this terrible practice of cheaters.

Made bookings. HOTELS.COM First mistake. Had 90 year old parents with me. Waited 45 minutes to be served. Receptionist doing amazing job with her work load. Do paperwork. Told they have no idea if already paid insurance so pay again. Told they don't have a car for us yet. Even when it's 1 hour past the booking time. Have to wait with a couple who have waited, 20 minutes for a replacement car as they refused to take car allotted to them. Go in and ask can I take that car or any car as parents exhausted. Get parents to car. Won't open. Been given wrong keys. Back to office. Get right keys go back to car. Someone's reading glasses on back seat. Back to office. Over 1 hour finally get out of Perth airport with dirty car. Never again.

The people at the booth were lovely- its head office who ruin the whole company. We cracked a windscreen on the car from a stone on the main highway roadworks. We reported it early and paid $1000 bond to cover the cost and were assured we'd get a final invoice and a refund of the difference between the actual cost (around $350) and the bond. I rang two weeks later to be told "we are very busy" One month later I'm still waiting. Not good enough.
There were also lots of hidden charges so that they really were no cheaper than the big three. I won't use them again.

Not only did I rent a car that was dirty. After booking online I was expecting to pay a $200 holding deposit instead I was told after signing paperwork it was $1000 and not a holding deposit it was physically taken out of my credit card, 2 weeks later am still chasing up refund, Can't get a straight answer out of anyone, next step is TIO. Phone calls aren't returned and when I do eventually get through to staff they are so rude. Assuming they have to put up with this crap all day.

booking was not trouble but didn't get the car promised (It's always "something similar").
Wasted an hour at Launceston airport waiting until the people before me got sorted. Then had to waste another half an hour doing the booking and negotiating other add on charges. Thought I'd paid it all off but my credit car was charged one again a week later (Why I don't know).

My biggest gripe with my experience was being greeted at the airport and being told that I need to pay an "Under 25 year old" Excess which literally left me without money for food or petrol for my visit. I understand why this fee is in place but I had no indication of this went making my booking online. The worst part is being told by the [name removed] I think it was and some Indian lady, that no other car rental company rents cars to people under the age of 25. I later found this to be a big fat lie.

I just assumed they were telling the truth when this did happen and I kind of just left it.

I recommend Apex Car Rentals by a long shot. Way better service, cheaper rates and way friendlier people to deal with.

We made on online booking early enough and they didn't have the seven seater when we arrived. Travelling with lots of kids. Made to wait about three hours at the airport before they could decide what to do with us. Ended up giving two small cars, so that meant double the process fee, insurance cover etc, not to mention double the fuel, tolls, parking costs. We were looking forward to one car to enjoy the holiday drive time/ music/ chat etc but unfortunately they messed up. I wouldn't use again. Why bother finding what you want online if they will not honour that booking??