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Rheem Solar Loline (Electric Boost) 511340 Questions & Answers
9 questions from our users
My unit has no lights showing on the solar monitor I'm not actually 100% sure the solar is working at all we usually have hot water in the morning but if people shower the water wont heat again until the next day unless we push the boost.
I do hear a slight pulsing almost beep sound happening not sure what that is the unit has always done it.
You should be seeing a solid green LED to indicate the unit is working.
Dear Stephy
We are sorry to hear about your experience and our customer service team would like to investigate the issue. If you could please email your contact details through to rheemcustomerrelat...
Read more[email protected], referencing this review, our team will be able to assist you accordingly.
Have to say that the lack of response from Rheem is disappointing to say the least. A large number of questions regarding the flashing 'attention' light. Why can't Rheem at least publish a fault finding decision tree to allow customers some hope?
Is this fault SO complex that each and every person needs individual advice?
Hi CAF,
Thank you for your question. If you could please contact Rheem service on 13 10 31, our customer service team will be able to troubleshoot and assist accordingly. ...
Read more Kind regards, Rheem Australia
So Rheem have an automated reply to all questions - in. couple of various styles.
Great customer service guys. ...
Read more Basically evryone is just plain wasting their time. Period.
There's a sensor problem causing the circulation to not work, causing the water to become cold. Anything I can do?
Dear Phil,
We are sorry to hear about your situation. If you could please provide your contact details through to [email protected], referencing this review, our customer relations team will contact you to assist accordingly. ...
Read more Kind Regards, Rheem Australia
Red light flashing. Any ideas?
Dear May
Thank you for your enquiry. ...
Read more If you could please contact our friendly service team on 13 10 31, who will connect you through to our tech support team for technical assistance over the phone. Kind Regards, Rheem Australia
I have same problem. Did you work out what problem was
On my unit neither the red or green light are on at all. Does this mean the solar side of things is just not working?
Could well be the pump has failed. If you are not getting hot water the circulating pump can't get the hot water from the collectors to the tank. Expensive to replace and fail frequently. Try turning ...
Read morethe pump off and then on. Should be able to hear it operating. Bob
Ok thanks for that. I'm still getting hot water like normal, I assume that is just the electric backup heating the water?
Hi Dave,
If you could please send your contact details through to [email protected], referencing this question, our customer relations will contact you to assist accordingly. ...
Read more Kind Regards, Rheem Australia
I have a Rheem Solar Lowline Model 511340 and during the day the Green and Red lights flash at the same time. at night the green light is solid. I have always got hot water, but I cant tell if if the solar is heating the tank or the booster. Is there a problem?
Hi check if you can here it pumping the green light blinks when it sunny about every one second thats normal and you can normaly hear it pumping
if thats ok you mite also have dirty solar panels . red & green means a fault with pumping .good luck
Thanks for the response. The panels are clean, and I can hear the heater heating, (more of a very dull whir, whir, whir than the sound of a pump). I will assume it is faulty.
Hi Jac,
If you could please email us at [email protected], providing your contact number, our customer relations team will contact you to assist accordingly. ...
Read more Kind Regards, Rheem Australia
Hi my solar hot water system has a green flashing light which from what I can see says that the water is circulating but the red attention light is also on solid. We have barely warm water at present is there anything i can try as a quick fix?
Rachel
Hi Rachel,
Not sure if we had the same problem, but once (around 5 years ago) we had a problem with the water being luke warm. Our plumber rang Rheem and they told him how to reset the system. Once...
Read more he did the water became hot again and we haven't had the same thing happen again.Hi Just Me,
We have spoken with our Service team who are happy to assist you, however due to limited availability of personal data on this website, we’re unable to confirm your contact details. Cou...
Read moreld you please send your contact details to [email protected] referencing this review, so the team can assist in achieving a resolution for you.
yes turn your hot water electricity boost on in your fuse box. if the water heats up their maybe an issue with the solar side of the hot water service.You do need to remember that we are having so col...
Read mored weather even in Brisbane our system is hardly heating so we need to go back to the electricity sucking boost. we find that if you run the boost for a couple of hours its normally enough to shower 3-4 people. Now if you are not getting hot water on boost you may have a blown hot water electric element. If you have been running the boost on all the time to help keep your water hot you would have been waiting a lot of power because these things are pig on electricity. you are most like us at the moment wishing you got gas hot water instead. If it is your circulation pump be try to stay away from Rheem genuine pump replacement. Every electrician out their knows about these units and their is a large range of quality cheaper pumps then what has been installed from new. Their was no way i was going to reward Rheem by buying a new one through them as they are fully aware that these pumps are the worst on the market but their sales guys will tell you other wise. One important thing to remember Dont turn off the pump ever even if you are going over seas these things rust the shaft and seize in no time.
The red light is on permately. .The green light is flashing 2 times with a pause between the 2 flashes. The operators manual says the red light indicates above 150deg temp at the panel, however it is night time at the moment with 16deg outside.Could I have a faulty panel sensor?
Hi Chetty,
Thank you for providing us with your query. We are concerned to hear of your experience and would like to discuss the points from your post with you. If you could please email us providi...
Read moreng appropriate contacts details and referencing this post to [email protected] and we will contact you. Thank you.
Our red attention light is on constantly and the electric boost is not working. What is the problem?
Hi Allyson
Our particular unit did not have the light as you discribed, initial the composite unions that joined the panels on the roof started to leak thru the "O" rings and then the unions them sel...
Hi Allyson,
In relation to your question, our service team would like to investigate and discuss this further with you as each system carries different factors which may affect the operation of the...
Read more unit We encourage you to contact us via email at [email protected], referencing this review and providing a contact number so that we can work towards a satisfactory outcome.Get an answer from our members and Rheem representatives
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