My last post concerned a substandard controller unit which cost some $850 to replace in 2014 but now(December 2016) we have discovered that our Rheem Lo Line Electric Boosted Solar Hot water tank has cracked and water is spewing forth through the Anode Inspection hole at the top center of the tank.
We can go back to Rheem and get another poor quality tank for some $1900 with another inadequate five year Warranty and repeat the same mistake or we can install an Australian Made(Cheltenham, East Victoria) Edson Brand Stainless 315 litre tank for ...Read more

The hot water systems stopped working so we called the Service line. The technician arrived a day after we were told he'd arrive. He could not fix the circuit board so he said a colleague would be back in two days time. He never arrived and when we called the following day we began an ordeal of phone calls, repeated assurances that people would call us back, advice that parts had been ordered, advice that parts had arrived, advice that parts were on order, assurances that the planning department would call (which they did not), advice that the ...Read more

Solar hot water failed pipe burst and flooded part of the house due to pump failure over heating the water OK i get that the Plumber comes out Authorized repairer fixes pipe & replaces pump. the next day no hot water plumber comes back day after replaces pump again .we have been using booster to get hot water then 2 days later no hot water hes back again replace pump .Hes gone for half hour then we here Bang power goes off in half the house TV off etc go to the power box & beaker is off i unplug the solar lead from the power and turn power...Read more

My sister in law (a working single parent) purchased two of these systems 7 years ago to reduce her overheads, one system she has never had a problem with the other is a totally different story one that was to take 4 months and still not repaired. In early sept 2014 she noticed a large amount of water coming of her roof and called Rheem who in turn contacted a service representative who came to her property to inspect the system. Over the next 4 months the Rheem reps inept ability to diagnose the problem correctly saw her pay in call out fees, ...Read more

I agree with all the "Buyer Beware" points raised above by other disgruntled Rheem electric boosted solar powered low line hot water service owners.
In Consumer Law there is such a principle as a "Statutory Warranty" which is I believe determined by the cost of a product (exorbitant) in this case and the reasonable length of time that it should last. I have had my system for some five years. Solar pump and controller went on the fritz over Xmas and it cost over $800 to replace it hardly a fair deal considering the cost and the fact that it was...Read more

I first had a Hills Installed 2 years ago, after the booster element died for the 4th time I thought stuff it, just replace it with something that has a good element and is simple. Plumber replaced it today with this system only to find that they do not supply the temp probes with controller kit! Nor do they tell you what type of probe you need so I'm now without hot water for another week in winter!

I mean seriously! It's a freaking kit and it does not even include the parts to make it work!

I am furious as now I am being told I have to ...Read more

A rubbish design that will cost the owner a lot of money. Had the system for 8 years and now I have the 4th failure of the connectors between the panels.

Originally the system came with plastic type sleeves between the panels which did not even last the warranty period with huge amounts of water being lost through the 1 inch holes when the plastic failed. Only after the second set failed equally fast, Rheem supplied brass connectors to be installed at my own cost. Since this repair the new o-rings inside the sleeve lasted 4 years just to fa...Read more