Rinnai Infinity 32 Questions & Answers

Thanks for the question John, we would recommend contacting our Technical Department to discuss this matter. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Thanks for the question Enzo, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thank you for the question Peter W. Please contact our Technical help desk on 1300 555 545 option 3 for further assistance.

Thanks,
Rinnai Australia

Hi Craig,

Thanks for getting in touch, you can get in contact with a trusted electrician if you believe it is a circuit issue; unfortunately we cannot offer electrical advice.

Alternatively, if the issue is product related, we can refer you onto our technical help line who can be reached on at no charge on 1300 555 545 (option 3).

Otherwise, we do have offer a national service with technicians experienced and qualified on all Rinnai Group Products, this can be booked online at https://www.rinnai.com.au/support-resources/online-service-booking/.

Also many thanks to mechanic for their reply.

Thanks,

Rinnai Australia

Thank you for the question Errol. We have a free technical help desk available on 1300 555 545 option 3 between 8.30am-4.30pm Monday to Friday to help with your enquiry.

Thank you for your question Dijim. Please contact our free technical help desk on 1300 555 545 option 3 and they will be able to help trouble shoot the issues with you.

Thanks for the question MBW, the hot water unit will be supplying the same hot water to every outlet unless there is a plumbing issue. This is why you would have been referred to a plumber to investigate. There maybe a restriction in the pipework or tap to the bath. Removing restrictors in the tap or any build up in the outlet may resolve the issue.

Thanks for the question Sharon, in order to give you the correct advice there are some questions we need to ask. We would recommend calling our Technical team who will be able to provide you with the best information. They are available on 1300 555 545 option 3

Thanks for the question Phil. There have been many advances in the Infinity units which is reflected in the longer warranty offered on the updated product. If you wish to discuss any areas specifically we have a customer care centre who are available Monday to Friday 8.00am-5.30pm who can answer any of your questions.

The Rinnai 32 is capable of delivering 32 litres of water per minute when connected to a controller which is set on 40o C, ½” copper tube has a maximum delivery capability of 17 litres per minute.

When the pipes are too small, when a second tap is turned on the water flow changes and the hot water can go cold. This will mean you won't get the full potential from the unit. For half inch pipes we would only recommend an INFINITY 16.

For more technical advise we offer a help desk on 1300 555 545, they can offer more information on the minimum requirements for our systems.

Thanks for the question Peter, it will depend on the model and the way the unit has been installed. There are now restrictions on the maximum temperature that can be delivered to bathroom areas either by a factory set unit or a valve that tempers the water temperature.

Our technical team can advise your options on 1300 555 545 option 3. You will need the full model number of the unit (found on the data plate on the left hand side of the unit starting with REU)

Thanks for your question Kerri, there are a number of things that could cause your unit to stop producing hot water. Our customer care team are available from 8.00am onwards and can help you troubleshoot the unit and if necessary, book a service call. They can be reached on 1300 555 545 and are available until 5.30pm EST.

Good afternoon Nicola, we are sorry to hear you are having issues with your Rinnai INFINITY hot water unit. If you could send through your details to [email protected] we would like to discuss this matter with you further with you.