Roof Seal Questions & Answers

Hi Nicki i would try roof seal head office with your enquiry. You may need your proof of purchase so they can direct you.

firstly youmentioned the bill, as your quote should have stated, there should be no need for alarm. If the roofer has gone but has set up, this should indicate they well retur. The scaffhold was set up a day before he arived for me. Then it was taken down the day after. I was not pressent when he sprayed the day later, and didn't see any evedance of overspry on the ute or other surfaces. I will say if you have any concerns, please don t hesitate to call your contracter. I hope this helps. I am very happy with the job they did for me. Kind regard Steve

Hi GEC, I'm a private entity, you need to directly address Roof Seal, as they won't see your message. I was just one of many leaving a complaint....good luck!

Maybe you could contact ieatwords.com.au. re their registered votes.The job I had done was excellent, hence a positive response

Good luck with that.

Hi Sera,
We have our National Sales Manager in our Head Office today and he would like to talk to you personally about your enquiry and answer your question. There is other information that he needs from you before giving you and answer. Can you please give us a call on 08 8293 3956 today and he should be able to help you. Kind regards

Roof Seal Head Office

Hi,

Which area are your from?

Roof Seal Head Office

I live on the Central Coast of NSW. The franchisee who did my job only works around Gosford & the Central coast.

Hello Sunn_33
We are from the Sunshine Coast and were very unhappy with the local franchisee, whose company did a very very poor job on our roof and didn't return to fix it. My suggestion would be to look around your area, find houses that have been completed by Roof Seal and knock on the door. In saying that from the road ours looked fine also, it wasn't until we got on the roof and had a closer look. You only have 5 days though from when you signed, there are plenty of other roof restoration companies or qualified painters that would do a good job. Just do your homework and don't accept the first quote.
Don't take any notice of the positive feedback ie 5 out of 5, the wording in both the review and response are very generic and only rarely does head office ask for a job no, to pass the compliments on. Ummmmm???

I have heard this same issue mentioned in regards to this company - and looking at the other reviews, there have clearly been other instances of this as well! This is unbelievably disgusting, and clearly not an isolated issue ... I hope some serious investigation is being undertaken. Definitely taking my business elsewhere!!

Totally bizarre requirement that can not be explained adequately. Guy came to quote as organised by my partner (male). I (female) was home with the baby getting ready to go out. The guy said I wasn't allowed to leave! Apparently we both had to be there for the quote (sales pitch)! A) How does roof seal purport to know how people make decisions about their home and finances? B) How did this guy know I wasn't the babysitter/cleaner/neighbour/friend...? I completely trust my partner to take a quote in my absence. We weren't informed that I would need to be here and there was no reason that I did. I just sat there with a grumpy baby on my lap seething that this company thinks they can dictate their customers' lives. At least this experience shows they are not discriminating against women without husbands. They seem to discriminate against anyone who doesn't have a partner who can't be present for a stupid quote. Ridiculous.

Hi,
You have asked me instead of Roof Seal, however I believe that they do repaint roofs. They did a great job on mine and highly recommend them.
Go to the contact us page at
http://www.roofseal.com.au/
They responded within the hour for me.
Hope this helps

Hello ! I had my Colorbond roof done by Roof Seal -- read my review! I wouldn't recommend them to paint the doghouse. Nothing but trouble and angst. Had to take them to VCAT, who recommended that I refer the matter to the ACCC. You are in the same area as me, and will therefore have to deal with the same franchise ! Good luck !

Hi Jackie,
Yes they replaced all cracked and broken tiles. Fortunately we have a fairly common type of cement tile the fella told me so it was not hard for them to find replacements.
Kind regards
Wayne

Hi Jackie
My answer is exactly the same as Wayne's. They replaced all the cracked and broken tiles, but ours are the common ones too. They also left some spare tiles.
Regards
Trudy