Sabco Supadry Spin Mop & Bucket Questions & Answers (page 2 of 5)
91 questions from our users
Hi the fitting ( green clamp nut ) that holds the handle to the mop head has split this is the second sabco spin mop I have purchased and had the same thing happen after only a short time can you please supply two fittings as we use one indoors and the other in our outdoor living area
Terry
Hi Terry,
I'm so sorry to hear this has happened.
Please send me your address details and I can get 2 replacement handles out to you.
Cheers
Hi
Im delighted thank you so much
Terry Barrett...
Thanks Terry.
I will send this to the warehouse to action
Cheers
Hi,
Love the mop system but disappointed that after 6 months the clip on the handle that holds it firm has broken. How do I get a replacement handle please? Where are they sold?
Thanks
Lesley Martin
Hi Lesley,
I'm so sorry to hear this has happened. Please send me your address details and I can get a replacement handle out to you.
Cheers
Thanks you.
Can I get a last name to address it to please?
Hi, my mop from my sabco spin mop has broken, the lever as broken, I love the system but don’t want to buy the bucket and mop again, just the mop.
Hi Wendy,
I'm so sorry to hear this has happened, it certainly not the experience we want you to have.
Please send me your address details and I will get a replacement handle out to you.
Cheers
Thanks Wendy
I have sent this to the warehouse to action
Hi Sabco, I really like this mop. It is extremely easy to use, i normally mop every two week but after my Christmas holiday. I just found the green plastic part for tighten the handle and mop head is crack, I don’t think this place supposed broken as I never touch it after first time installed it. I really like to send the photo to you as now I am not able to use it at all, it keep loose, handle and mop head not able to stick together.
Hi.
The leaver on my mop has broken, can it be replaced, dont want to have to by a whole new kit.
Cheers
Diane
Hi Diane,
I'm so sorry this has happened, and yes it can 100% be replaced.
Please send me your address details and I can get a new handle out to you.
Cheers
Thanks Diane, can I also get your last name please?
Do you have replacements for the mop lever? Mine snapped :(
Hey Ash,
We certainly do have replacements.
Please send me your address details and I'll get one out to you.
Cheers
You can messages us on here or send it to [email protected]
Hi, does the space saving mop head fit the supadry mop? I cant find a replacement supadry mop head to purchase in store but I can get the one that comes with the compact/space-saving mop, is it the same? Thanks
Hi Rebekah, I have the Supadry Spin Mop so I can't answer your query on the Space Saver Mop.
I initiated contact by going into sabco.com.au - go into Contact Us and there is a form you can complete t...
Hello,
No the compact head doesn't fit the SupaDry mop. You can only get the replacement SupaDry Spin Mop heads from Bunnings.
Please let me know if you need anything else.
Cheers
The plastic leaver on my mop handle has broken, do you have replacements available ?
Hello,
Yes we can send you a replacement. Please send us your address details.
Kind Regards
The plastic leaver on my mop handle has broken, do you have replacements available, Bunnings don't, I don't want to buy a whole new set, bucket is fine
Thanks Veronica
Hey Veronica,
I'm so sorry this has happened. We can certainly send you a new slip section. Can I please get your address details?
Kind Regards
Hello, Is there anywhere I can buy just the mop without the bucket as I need an extra mop. Thank you
We don't sell the whole mop separately. We do sell the mop head refills though.
Can I ask what you need the second mop for? We maybe able to help
Thanks
Jus faster for the two of us to mop the floor at the same time. I don’t require another bucket as it take up quite a bit of space.
I can ask the service team to see if this is possible.
I bought the sabco spin mop, I was very happy with it, but now it won’t spin is there anything I can do to fix it please .
Hey Tess,
We're more than happy to help, but can we get some more information from you. Is it the spinner in the bucket not working, or the handle not moving?
Thanks
Hi Tess,
I've spoken to the product expert and we have a couple of questions, this will help us identify exactly what is broken and then what to send you.
Can you spin the spinner in the bucket with y...
I just purchased my space saving spin mop. I am unsure how to remove mop head to clean. Is it machine washable? Can u please explain??
Hello,
Yes it's machine washable. This video should help https://www.youtube.com/watch?v=2JZfxetJ834
Please let me know how you go.
Cheers
Thanks for the reply. Mine is the small apartment version & came ready attached I’m finding it impossible to remove the pad from the mop head ??
They attach is the same way. It is tough though. Here's the video of the compact version https://www.youtube.com/watch?v=W0mfhSPR784
Let me know if you're still having trouble and I'll try and take a video of me taking mine off.
Cheers
I have found this product to be the ants pants. In fact I also purchased the same product for my daughter. But since I have only had it for a few months I feel that the mop should have lasted longer. I pushed down on the mop to spin it and now it is permanently stuck. So therefore it is now useless. I didn't keep the receipt because for the price I paid for this at Bunnings compared to other mops I have purchased throughout the years it should have at least lasted over a year! Bunnings have stated that they will replace it if I had of kept the receipt. I only live in a two bedroom townhouse so therefore the area that I mop is not exactly over the top huge. So how do I go about replacing the mop please without going to the expense of buying the whole unit? Also how long does this item suppose to last? My name is June.
Good Morning June,
I'm so sorry this has happened, it's certainly not the experience we want you to have and we can certainly help you. I haven't heard of the pole getting stuck before. Are you able t...
Hi there,
Of course I will do so. I can only send photos because after all the mop handle won't move. Since it won't move it makes the product useless.
Thanking you
June
Thanks June. We will resolve this for you. I will keep an eye out for your email.
Love my sabco supadry spin mop and bucket but the green lever handle has split and no longer holds the mop handle in place while mopping - checked Bunnings but they don't sell replacement handles - can I purchase just the replacement green lever or is there a modified handle out (this set up is a bit flimsy)
Thanks
Robyn
Bateman WA
Sabco supadry mop handle clips snapped off my handle no long stay up “ l have to hold handle with both hands
Hello,
I'm so sorry this has happened. We can send you a replacement part that will fix this. Please send me your address details.
Kind Regards
Hi. l bought a sabco supa dry spin mop bucket system at bunnings and the locking lever has broken. l want to know how l can organize a replacement part.
Kind Regards
Nicole.
I bought sabco supadry spin mop and bucket set from bunnings & locking lever also broken off l want to get a replacement part l don’t want to buy a new a new bucket and mop set
Hello,
I'm so sorry this has happened and we can organise a replacement part to be sent out to you. Please sens us your address details.
Kind Regards
Hi, the clip on my spin and dry mop handle is broken and no longer locks the handle in place. I have tried buying a mop only but they don't seem to be sold separately. Normally, I would just go out and buy something else but I have been really happy with this system.
Is it possible to get a replacement mop or clip?
Hi l have same problem clip on my spin & dry mop handle is broken And won’t lock as well and shops don’t sell sell them separate So disappointed l just want a replacement handle Sabco please
Good Morning,
I'm so sorry to hear this has happened. Our products do have a warranty. If you send me your address details we will be able to send you a replacement clip section.
Kind Regards
Hi Sabco,
The handle of my Sabco Supadry Spin Mop & Bucket cracked last week. Now when I use it, the handle reduces in length very quickly. I bought the kit last year.
I searched the local bunnings for the handle only but couldn't find it. I don't want to buy a complete kit.
Can you please help me with this?
Hi sabco Handle on my sabco supadry spin mop & bucket clip That hold handle Up Snap off so it hard to mop floors now “ l have use both hands to hold handle up now l don’t want to purchase a new set
Good Morning,
I'm so sorry to hear this has happened. It's not the experience we want you to have with our product. We can certainly send out a replacement clip section if you send us your address details.
Kind Regards
Where can I purchase a clip handle ? I will) need it asap. I am located at Glen Waverley .
Hi Carmen, We are aware that there has been an issue with our old design of handles. We have now made a new one which is much stronger. Just to confirm you have a hold version. Could you please send u...
Read mores a picture please? Also reply with your full name and address and ill get that shipped out. CheersThank you for your reply. I sent a picture and my address to your contact us Sabco website. Also, can I request to have twist type of handle from replacement.
Hi like the people above my handle cracked yesterday after a year of gentle usage once a week. Is it possible to have a replacement please as the mop is fabulous for my timber floors.
Hi Anne, yes we have a new and improved design. Just send me your full name and address and ill get that fixed for you. Cheers
Thank you very much. I really appreciate it.
Anne Tunnicliff
34 Elizabeth Street TANUNDA SA 5252
Hi Sabco,
I’m on my second Sabco Supadry Spin Mop & Bucket and the clip on the handle has gone again, so that when I use it, the handle reduces in length very quickly.
I think it’s unreasonable to b...
Why is it when I pick up the bucket it’s not even and the water spills,the handle is in the middle am I doing something wrong
Hi Danielle, There are 2 handles normally, one of which is larger and centered. With water in it, it should stay level. Please send us a picture if you can where it clearly shows it not level. This was we can assess it and hopefully fix it. Cheers
No, normally the spinner part of the basket can stay in. It shouldn't add that much weight when filled with water. So I'm not sure what's happening. Feel free to send a video or picture so I can further help and solve this for you. Cheers
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