91 questions from our users

Terry B.
Terry B.asked

Hi the fitting ( green clamp nut ) that holds the handle to the mop head has split this is the second sabco spin mop I have purchased and had the same thing happen after only a short time can you please supply two fittings as we use one indoors and the other in our outdoor living area
Terry



3 answers
Sabco
Sabco C.SabcoSend a private message

Hi Terry,
I'm so sorry to hear this has happened.
Please send me your address details and I can get 2 replacement handles out to you.
Cheers

Terry B.
Terry B.
Sabco
Sabco C.SabcoSend a private message

Thanks Terry.
I will send this to the warehouse to action
Cheers

Schlezz
Schlezzasked

Hi,
Love the mop system but disappointed that after 6 months the clip on the handle that holds it firm has broken. How do I get a replacement handle please? Where are they sold?
Thanks
Lesley Martin



8 answers
Sabco
Sabco C.SabcoSend a private message

Hi Lesley,
I'm so sorry to hear this has happened. Please send me your address details and I can get a replacement handle out to you.
Cheers

Schlezz
Schlezz
Sabco
Sabco C.SabcoSend a private message

Thanks you.
Can I get a last name to address it to please?

Wendy
Wendyasked

Hi, my mop from my sabco spin mop has broken, the lever as broken, I love the system but don’t want to buy the bucket and mop again, just the mop.



5 answers
Sabco
Sabco C.SabcoSend a private message

Hi Wendy,
I'm so sorry to hear this has happened, it certainly not the experience we want you to have.
Please send me your address details and I will get a replacement handle out to you.
Cheers

Wendy
Wendy

Wendy Taubman
27 Waterside Avenue
SUNSHINE NSW 2264

Sabco
Sabco C.SabcoSend a private message

Thanks Wendy
I have sent this to the warehouse to action

Will
Willasked

Hi Sabco, I really like this mop. It is extremely easy to use, i normally mop every two week but after my Christmas holiday. I just found the green plastic part for tighten the handle and mop head is crack, I don’t think this place supposed broken as I never touch it after first time installed it. I really like to send the photo to you as now I am not able to use it at all, it keep loose, handle and mop head not able to stick together.

No answers
Diane F.
Diane F.asked

Hi.
The leaver on my mop has broken, can it be replaced, dont want to have to by a whole new kit.
Cheers
Diane

5 answers
Sabco
Sabco C.SabcoSend a private message

Hi Diane,
I'm so sorry this has happened, and yes it can 100% be replaced.
Please send me your address details and I can get a new handle out to you.
Cheers

Diane F.
Diane F.
Sabco
Sabco C.SabcoSend a private message

Thanks Diane, can I also get your last name please?

Ash
Ashasked

Do you have replacements for the mop lever? Mine snapped :(

3 answers
Sabco
Sabco C.SabcoSend a private message

Hey Ash,
We certainly do have replacements.
Please send me your address details and I'll get one out to you.
Cheers

Ash
Ash

How do I send you my address have you got an email?

Sabco
Sabco C.SabcoSend a private message

You can messages us on here or send it to [email protected]

Rebekah
Rebekahasked

Hi, does the space saving mop head fit the supadry mop? I cant find a replacement supadry mop head to purchase in store but I can get the one that comes with the compact/space-saving mop, is it the same? Thanks

2 answers
Jilly
Jilly
Sabco
Sabco C.SabcoSend a private message

Hello,
No the compact head doesn't fit the SupaDry mop. You can only get the replacement SupaDry Spin Mop heads from Bunnings.
Please let me know if you need anything else.
Cheers

Ewa L.
Ewa L.asked

The plastic leaver on my mop handle has broken, do you have replacements available ?

1 answer
Sabco
Sabco C.SabcoSend a private message

Hello,
Yes we can send you a replacement. Please send us your address details.
Kind Regards

Veronica H.
Veronica H.asked

The plastic leaver on my mop handle has broken, do you have replacements available, Bunnings don't, I don't want to buy a whole new set, bucket is fine
Thanks Veronica

4 answers
Sabco
Sabco C.SabcoSend a private message

Hey Veronica,
I'm so sorry this has happened. We can certainly send you a new slip section. Can I please get your address details?
Kind Regards

Veronica H.
Veronica H.

Veronica Hughes
43 Riverside Avenue
Bunyip. 3815

Susan
Susan

Excellent customer service from Sabco fixing my problem AAAAAAAAAAAAA

Summer
Summerasked

Hello, Is there anywhere I can buy just the mop without the bucket as I need an extra mop. Thank you

3 answers
Sabco
Sabco C.SabcoSend a private message

We don't sell the whole mop separately. We do sell the mop head refills though.
Can I ask what you need the second mop for? We maybe able to help

Thanks

Summer
Summer

Jus faster for the two of us to mop the floor at the same time. I don’t require another bucket as it take up quite a bit of space.

Sabco
Sabco C.SabcoSend a private message

I can ask the service team to see if this is possible.

Tess W
Tess Wasked

I bought the sabco spin mop, I was very happy with it, but now it won’t spin is there anything I can do to fix it please .

8 answers
Sabco
Sabco C.SabcoSend a private message

Hey Tess,
We're more than happy to help, but can we get some more information from you. Is it the spinner in the bucket not working, or the handle not moving?
Thanks

Tess W
Tess W

The spinner in the bucket

Sabco
Sabco C.SabcoSend a private message
M A I
M A Iasked

I just purchased my space saving spin mop. I am unsure how to remove mop head to clean. Is it machine washable? Can u please explain??

3 answers
Sabco
Sabco C.SabcoSend a private message

Hello,
Yes it's machine washable. This video should help https://www.youtube.com/watch?v=2JZfxetJ834
Please let me know how you go.
Cheers

M A I
M A I

Thanks for the reply. Mine is the small apartment version & came ready attached I’m finding it impossible to remove the pad from the mop head ??

Sabco
Sabco C.SabcoSend a private message

They attach is the same way. It is tough though. Here's the video of the compact version https://www.youtube.com/watch?v=W0mfhSPR784
Let me know if you're still having trouble and I'll try and take a video of me taking mine off.
Cheers

June Collis
June Collisasked

I have found this product to be the ants pants. In fact I also purchased the same product for my daughter. But since I have only had it for a few months I feel that the mop should have lasted longer. I pushed down on the mop to spin it and now it is permanently stuck. So therefore it is now useless. I didn't keep the receipt because for the price I paid for this at Bunnings compared to other mops I have purchased throughout the years it should have at least lasted over a year! Bunnings have stated that they will replace it if I had of kept the receipt. I only live in a two bedroom townhouse so therefore the area that I mop is not exactly over the top huge. So how do I go about replacing the mop please without going to the expense of buying the whole unit? Also how long does this item suppose to last? My name is June.

6 answers
Sabco
Sabco C.SabcoSend a private message
June Collis
June Collis

Hi there,
Of course I will do so. I can only send photos because after all the mop handle won't move. Since it won't move it makes the product useless.
Thanking you
June

Sabco
Sabco C.SabcoSend a private message

Thanks June. We will resolve this for you. I will keep an eye out for your email.

Robyn Terrell
Robyn Terrellasked

Love my sabco supadry spin mop and bucket but the green lever handle has split and no longer holds the mop handle in place while mopping - checked Bunnings but they don't sell replacement handles - can I purchase just the replacement green lever or is there a modified handle out (this set up is a bit flimsy)
Thanks
Robyn
Bateman WA

5 answers
Liz
Liz

Sabco supadry mop handle clips snapped off my handle no long stay up “ l have to hold handle with both hands

Sabco
Sabco C.SabcoSend a private message

Hello,
I'm so sorry this has happened. We can send you a replacement part that will fix this. Please send me your address details.
Kind Regards

Robyn Terrell
Robyn Terrell

Please send me a phone number I can contact you on thanks

Nicole
Nicoleasked

Hi. l bought a sabco supa dry spin mop bucket system at bunnings and the locking lever has broken. l want to know how l can organize a replacement part.
Kind Regards
Nicole.

4 answers
Liz
Liz

I bought sabco supadry spin mop and bucket set from bunnings & locking lever also broken off l want to get a replacement part l don’t want to buy a new a new bucket and mop set

Sabco
Sabco C.SabcoSend a private message

Hello,
I'm so sorry this has happened and we can organise a replacement part to be sent out to you. Please sens us your address details.
Kind Regards

Nicole
Nicole

Nicole Manelopoulos
37 Soldiers Road Berwick Vic 3806

Fiona B.
Fiona B.asked

Hi, the clip on my spin and dry mop handle is broken and no longer locks the handle in place. I have tried buying a mop only but they don't seem to be sold separately. Normally, I would just go out and buy something else but I have been really happy with this system.
Is it possible to get a replacement mop or clip?

8 answers
Liz
Liz

Hi l have same problem clip on my spin & dry mop handle is broken And won’t lock as well and shops don’t sell sell them separate So disappointed l just want a replacement handle Sabco please

Sabco
Sabco C.SabcoSend a private message

Good Morning,
I'm so sorry to hear this has happened. Our products do have a warranty. If you send me your address details we will be able to send you a replacement clip section.
Kind Regards

Fiona B.
Fiona B.

Hi. Thank you for the quick response. My address is 21 Wilson Street West End 4101

Tam
Tamasked

Hi Sabco,
The handle of my Sabco Supadry Spin Mop & Bucket cracked last week. Now when I use it, the handle reduces in length very quickly. I bought the kit last year.

I searched the local bunnings for the handle only but couldn't find it. I don't want to buy a complete kit.
Can you please help me with this?

4 answers
Liz
Liz

Hi sabco Handle on my sabco supadry spin mop & bucket clip That hold handle Up Snap off so it hard to mop floors now “ l have use both hands to hold handle up now l don’t want to purchase a new set

Sabco
Sabco C.SabcoSend a private message

Good Morning,
I'm so sorry to hear this has happened. It's not the experience we want you to have with our product. We can certainly send out a replacement clip section if you send us your address details.
Kind Regards

Tam
Tam

Hi, I sent you the picture and email you my address.

Carmen HC Y.
Carmen HC Y.asked

Where can I purchase a clip handle ? I will) need it asap. I am located at Glen Waverley .

2 answers
Sabco
Sabco C.SabcoSend a private message
Carmen HC Y.
Carmen HC Y.

Thank you for your reply. I sent a picture and my address to your contact us Sabco website. Also, can I request to have twist type of handle from replacement.

Anne T.
Anne T.asked

Hi like the people above my handle cracked yesterday after a year of gentle usage once a week. Is it possible to have a replacement please as the mop is fabulous for my timber floors.

9 answers
Sabco
Sabco C.SabcoSend a private message

Hi Anne, yes we have a new and improved design. Just send me your full name and address and ill get that fixed for you. Cheers

Anne T.
Anne T.

Thank you very much. I really appreciate it.

Anne Tunnicliff
34 Elizabeth Street TANUNDA SA 5252

Rhonda M.
Rhonda M.
Danielle
Danielleasked

Why is it when I pick up the bucket it’s not even and the water spills,the handle is in the middle am I doing something wrong

3 answers
Sabco
Sabco C.SabcoSend a private message

Hi Danielle, There are 2 handles normally, one of which is larger and centered. With water in it, it should stay level. Please send us a picture if you can where it clearly shows it not level. This was we can assess it and hopefully fix it. Cheers

Danielle
Danielle

Do you have to take the spinner out before you pick it up to move it

Sabco
Sabco C.SabcoSend a private message

No, normally the spinner part of the basket can stay in. It shouldn't add that much weight when filled with water. So I'm not sure what's happening. Feel free to send a video or picture so I can further help and solve this for you. Cheers

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