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Standard, NEOS, ISOFIX CompatibleSuzanneCentral, SA
- 2 reviews
Disappointed & unsafe
I am very dissatisfied with this capsule, the straps that sit across my babies thighs did into him making him uncomfortable & his head always flops forward regardless of adjusting the angle that it's set at. This concerns me quite a bit to the point I have now had to purchase another seat due to safety concerns of his head flopping so far forward that I am concerned it will restrict his airways or break his neck with sudden impact. I thought this was meant to be a safe seat for our babies & I feel it's extremely dangerous with my experience
Purchased in July 2021 at Baby Bunting for $298.00.
1 comment
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Sanjeev K.Sydney, NSW
- 6 reviews
- Unity Infant Carrier NEOS
- Verified purchase
Good capsule, reasonably priced
We used the capsule for about 9 months - although would have preferred those with range 0-4 yrs to save some money. Baby bunting could waive off our fee for installation but they didn't and on top of that, they sold us a towel worth $15 to install it in the car. Bad experience on installation part.
Purchased in July 2021.
1 comment
Support C.Britax Safe-n-Sound
Hi Sanjeev K, thanks for taking the time to leave a review! We are sorry to hear about your experience. If we can assist you with anything in the future, please feel free to give us a call on 1300 303 330. Kind regards, the Safe-n-Sound team.
Similar opinion? Write a review on ieatwords.com.au!
PitpatHobart, TAS
- 54 reviews
- 26 likes
From Newborn this is pretty much a must
We are now using this for baby #2 and still love it and strongly (and frequently) recommend it. The reason for 4* rather than 5 is because I felt there was still room for improvement (listed below).
We have the Black version with bamboo material which was a nicer texture than the other but at time of purchase the same price.
Both babies have loved this and for the most part have slept in it for the entire duration of most journeys so it is obviously quite comfortable! (Just did a trip to the coast and hour each way and not a peep)
The primar...Read more
y reason we went for this one initially was ease of use. Once the permanent base is installed the process of getting the capsule in and out of the car literally takes seconds click in/eject out. As the child is already strapped into the capsule it provides additional protection between the home and the car (We have some pretty lethal steps outside our house). Also if the baby is asleep then it is better to get them out indoors which simply isn't possible with a regular car seat. I wasn't as keen on the Britax push chair base so we use the Britax Capsule on the Baby Jogger - City Select Stroller push chair base with some adaptors ($60 but worth it as they make a fantastic combo) and with the chair component from the Baby Jogger it means we now have a pram/buggy that can take both kids at the same time. By the time our second born needs to upgrade our firstborn will no longer need it. So on the push chair front we are pretty much home and dry.Purchased in November 2021 at Mother Goose for $475.00.
1 comment
Support C.Britax Safe-n-Sound
Hi Pitpat, thank you so much for taking the time to leave a review and the great feedback! If we can assist you with anything in the future, please feel free to give us a call on 1300 303 330. Kind regards, the Safe-n-Sound team.
Similar opinion? Write a review on ieatwords.com.au!
Handy, but not worth the price
Bought this capsule because I liked that it should last longer and it has the click-n-go system. Well, my daughter is not even 4 months old and she's hit the height marker. Granted she is a bigger than average baby, but she's not a giant, so I'm disappointed that it doesn't have the longevity it promises (apparently other mum's I've spoken to have had the same problem). The capsule is also very heavy to lift and move around, even without baby in it, which isn't great when you're still recovering from birth. The installation was overly complicat...Read more
ed, and the instructions were not clear at all - even the fitter said he hates installing them because they're so fiddly and they never sit right. Much like other mum's, I found the harness dug into her thighs and made her quite uncomfortable, and the thermo-5 just made her overheat. Overall, I'm quite disappointed in this capsule and I won't be using it again when we have another baby.Purchased in July 2021 at Baby Bunting Physical store for $298.00.
1 comment
Support C.Britax Safe-n-Sound
Hi AlyssaV, thanks for taking the time to leave a review. We're sorry to hear that you're disappointed with the Britax Safe-n-Sound Unity NEOS capsule, please feel free to give us a call on 1300 303 3... Read more
30 if you would like to discuss this with us in further detail. Kind regards, the Britax team.Similar opinion? Write a review on ieatwords.com.au!
Claire RAU
Don’t give up on the capsule too soon
I had a similar experience to Bek with the capsule initially. When it was installed according to the manufacturers guideline straight onto the seat at the angle they recommended it was terrible. There were a few times I thought I’d broken the baby’s neck as her head flopped so far forward at a such an awkward angle while she was sleeping. When I took it to Baby Bunting to have them check the installation they told me they almost always ignore the angle line and install the capsule somewhere between 40-50degrees. This involved the use of a few t...Read more
owels to prop it up into a better position. If you have this capsule and are having the same issues, I’d highly recommend getting it professionally installed. You can also buy a newborn insert that will help cushion their head a bit more if you have a tiny baby like I did. I actually feel much safer and really like the capsule now. Positive points are that it’s very convenient and clips nicely into the pram and the baby seems to love it. I do find the straps dig into her thighs too and I haven’t worked out how to adjust them yet but she doesn’t seem bothered by them. Overall it’s a pretty good capsule. I don’t know if the other ones on the market would be any different. The man who installed my capsule said that most of them have the same problem with the installation angle and that Britax was one of the better ones available.1 comment
Support C.Britax Safe-n-Sound
Hi Claire R, Thank you for taking the time to leave some feedback on the Safe-n-Sound Unity NEOS. If you have any further questions please contact us on 1300 303 330. Kind regards, the Safe-n-Sound team.
Similar opinion? Write a review on ieatwords.com.au!
Claire
- 2 reviews
- Unity Infant Carrier ISOFIX Compatible
- Verified purchase
Seriously concerned about safety for baby
My seat was purchased 2 months before my son was born & professionally installed. At 7 weeks, his head fell forward during a 20 minute car ride. His airways were compromised and when I got him out of the capsule (immediately upon arriving home) he had a fit/seizure from what drs have told me was shock after oxygen returned to his body. I am alarmed to see how many other parents have concerns about young children's head placement in this capsule. We are very lucky that no permanent damage was done but now I am seriously concerned about taking m...Read more
y child in the car. I have tried to contact Britax's customer service by phone to discuss this but was not able to get through. Very disappointed to have spent $400 on a product that does not appear to be safe to use.2 comments
Support C.Britax Safe-n-Sound
Hi Claire, We are very concerned to learn about your experience and hope your little one is ok. Please contact customer service on 1300 303 330 and ask for Alyssia or alternatively please email your ... Read more
contact details [email protected] for us to call you as soon as possible. Kind regards, the Safe-n-Sound team.Support C.Britax Safe-n-Sound
Hi Claire, We are just following up on my response from two weeks ago as I have not heard from you and am concerned to understand the nature of your circumstance. Please contact customer service on 13... Read more
00 303 330 and ask for myself, Alyssia or alternatively, please feel free to email your contact details to [email protected] attention to myself and I will contact you as quickly as possible. Look forward to hearing from you. Kind regards, Alyssia.Similar opinion? Write a review on ieatwords.com.au!
Too small
Says it is suitable for approx birth-12months. How could any 12 month old baby fit in this capsule? My son outgrew it by 4 months old! (He is a larger baby- maybe about the size of an average 6 month old) but still, 4 months. Totally not worth the money
1 comment
Support C.Britax Safe-n-Sound
Hi Jess, Thank for your review. We are really sorry to hear about your experience. Britax Safe-n-Sound Unity Isofix capsule is approved from birth - approx 12 months, the harness position can be chang... Read more
ed when your little one grows as children hit milestones at different ages. Please give us a call so we can assist you further on 1300 303 330. Kind regards, the Britax team.Similar opinion? Write a review on ieatwords.com.au!
KendallGreater Melbourne (Metropolitan), VIC
- 5 reviews
Regrettable purchase
I regret buying this capsule. It was installed professionally. But It's too heavy/impractical, the harness is temperamental to tighten and gets caught which is difficult to secure firmly, the angle of the capsule allows the baby's head to flop forward/there is inadequate head support and the straps dig into the baby's thighs, pinching and leaving pretty severe red marks on the thighs that hang around for a long time. I am convinced it makes sleeping in the car difficult for my baby. I have used this capsule for two babies now and each time I took it out after a few weeks. Really disappointing to be honest. Love the brand. Hate the capsule.
1 comment
Support C.Britax Safe-n-Sound
Hi Kendall, thanks for taking the time to leave a review and we are sorry to hear that you're disappointed with your capsule. Please feel free to give us a call on 1300 303 330 if you would like to di... Read more
scuss this with us in further detail. Kind regards, the Britax team.Similar opinion? Write a review on ieatwords.com.au!
BekSydney
Not practical
I wouldn’t recommend this capsule to anyone. We thought the click and go system would be great for when baby is sleeping but it’s just not practical. The tether is a hassle every time you want to get the seat in or out and it’s just too heavy when baby is strapped in which a lot of mothers need to be careful of after birth.
The thermo material didn’t seem to work well as my baby was always hot and damp from sweat. The seat belt cut into his thighs and couldn’t be adjusted. It also didn’t seem to support his head when he slept.
The only good...Read more
1 comment
Support C.Britax Safe-n-Sound
Hi Bek, thanks for taking the time to leave a review and we're sorry to hear that you were unhappy with the Unity NEOS. Please feel free to give us a call on 1300 303 330 if you would like to discuss ... Read more
this with us in further detail. Kind regards, the Britax team.Similar opinion? Write a review on ieatwords.com.au!
Poor head support
My newborn’s head flops around dangerously. Its installed correctly but we now have to reinstall it with towels to try get the seat to tilt back further. I’ve never had this issue with other branded capsules so very disappointed.
The buckles dig in to his little legs and the sun canopy is useless.
1 comment
Support C.Britax Safe-n-Sound
Hi Mummy T, thanks for taking the time to leave a review! Please feel free to give us a call on 1300 303 330 if you would like to discuss this with us in further detail. Kind regards, the Britax team.
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FritzSUMA PARK
- 3 reviews
Safety and reliability are the first choice.
The brand has always had its own choice, this brand is recommended by others, focusing on child safety seats, safe and reliable is the first choice. Exquisite workmanship, the little baby at home is very fond of sitting. Tilt adjustment is also very convenient. The baby is sitting up and not crying, it’s much easier to go out now.
1 comment
Support C.Britax Safe-n-Sound
Hi Fritz, thanks for taking the time to leave such a terrific review! If we can assist you with anything in the future, please feel free to give us a call on 1300 303 330. Kind regards, the Britax team.
Similar opinion? Write a review on ieatwords.com.au!
Mika
- 8 reviews
- Unity Infant Carrier NEOS
- Verified purchase
The perfect capsule if you don’t plan on moving the base
I was thinking of getting to black version with ISO technology and also it has the bamboo fabric which is super soft but was told by the sales assistant that I wouldn’t need it since the ISO is good if you plan to move the car seat which we don’t. It’s super easy to get baby in and out, and it’s very sturdy!
1 comment
Support C.Britax Safe-n-Sound
Hi Mika, thanks for taking the time to leave such a great review! If we can assist you with anything in the future, please feel free to give us a call on 1300 303 330. Kind regards, the Britax team.
Similar opinion? Write a review on ieatwords.com.au!
- Unity Infant Carrier NEOS
- Verified purchase
Very easy to connect with pram
I bought this so I could use it as a travel system on my Steelcraft Agile Elite pram (dark chambray). Very convenient to click in and out of the pram but now the hood on the pram does not cover over the capsule leaving the baby's head facing and exposed to the elements. I am now looking for a brand new pram so the hood covers the capsule and matches it. I had to buy a new capsule as the travel system adapters did not actually fit with the pram it came with.
1 comment
Support C.Britax Safe-n-Sound
Hi Riara, thanks for taking the time to leave such a great review! If we can assist you with anything in the future, please feel free to give us a call on 1300 303 330. Kind regards, the Britax team.
Similar opinion? Write a review on ieatwords.com.au!
KashaamAdelaide
- 5 reviews
- Unity Infant Carrier NEOS
- Verified purchase
The perfect capsule travel system
Before Bub was born while shopping for a pram we were looking for a travel system option where it can be used until baby is one year. Most of the capsule were looking at were upto 6 months and we wanted something to use for a little bit longer. The lady at our local baby bunting suggested unity neo which is a travel system compatible with any Britax series. We had decided to go for a steelcraft strider compact pram and bought a pair of connectors/receivers. Easy to carry lightweight capsule and matches perfectly with our Dark chambray steelcraf...Read more
t pram. The sit has been professionally installed by the people at baby bunting for $45. Our Bub was born a little early and so we were anxious to carry him in the capsule which looked quite big for a small Bub. However it was perfect for small babies with their newborn insert. Bub did fit perfectly from day 1 and still does at 10 months. I highly recommend this to anyone looking for a travel system, go for the unity neo especially if your Bub is going to be on the smaller side or you want a capsule sit with a rear facing option until Bub is around one year.2 comments
Support C.Britax Safe-n-Sound
Hi Kashaam, thanks for taking the time to leave such a fantastic review! If we can assist you with anything in the future, please feel free to give us a call on 1300 303 330. Kind regards, the Britax team.
Thank you!
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Jess RSwan Hill
- 5 reviews
Excellent, highly recommend. Worth the money
I decided to purchase the Unity for my 2nd baby as my first was larger and only lasted 3 months before he was too big, so I wanted a capsule that would last. Easy to install and take out, I purchased the attachments for my pram and his made it easier with everyday tasks. Easy to carry and my daughter was nice and comfy. We are still using it today (as a car seat) and she is almost 9 months old and still plenty of room until the height marker. I have definitely got my monies worth out of it.
1 comment
Support C.Britax Safe-n-Sound
Hi Jess R, thanks for taking the time to leave such a terrific review! If we can assist you with anything in the future, please feel free to give us a call on 1300 303 330. Kind regards, the Britax team.
Similar opinion? Write a review on ieatwords.com.au!
beckelljessAU
- 22 reviews
- 1 like
Love it
So easy and what a great idea! Its not bulky or heavy and goes straight on to the pram! I gad no idea any such thing existed!
It is easy to maneuver and easy to wash and wipe down. Never had any issues with it at all! Highly recommended. Glad we did our research and came accross this!
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This has been amazing!
My baby and family has loved this from birth and still using at 9 months. She has her best sleeps in it when she falls asleep in the car and then Cary her inside! Easy to put in and pull out, easy enough to just have one base between my car and dads, we haven’t even needed to buy a second base.
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EllsMelbourne
- 4 reviews
Good Capsule
I bought this capsule in a rush in the "End of Financial Year Sale" at Babybunting. I didn't visit the store looking to buy anything, just browse, and didn't realise that the sale was on. We were unprepared and panic bought without any research.
In all honesty i have nothing to compare my experience to. What i can say is that it's well padded and looks and feels like a quality product. My son looks extremely comfortable and cosy sat in it. I can click the capsule in an out easily. It needs to be reinforced with seat belts which is fiddelly b...Read more
ut i think all capsules work the same. We had it installed by the baby bunting sub-contractors. We can take him and and out of the car without waking him, but he is a very good sleeper anyway. If anything i think the question for most parents is... should i bother buying a capsule? Bear in mind that i think this capsule is 4kg. At 3.5 months my son is 6kg... thats 10kgs to lift and out of the car at the moment and getting heavier. And this product is designed for unto 12 months. NO WAAAY. Once it gets too heavy we'll just be using it like a car seat. Its a reputable brand and is compatible with many prams we checked out. In hindsight i would have bought a secondhand one, but i would be happy if the second hand one was this one!Similar opinion? Write a review on ieatwords.com.au!
JoshNewcastle
- 12 reviews
- 4 likes
As good as advertised
We've had the capsule since our youngest was born. She is still in it at 6 months, now. The easy of use in getting the capsule from the car and onto the pram is fantastic, it really works as well as we had hoped it would. Our girl loves being in there too, she often falls asleep in it. When we get home, we just bring it inside and she stays asleep. Perfect.
Bought at Baby Bunting and they installed it for us. Also a bonus of using the capsule is that is cheap to have in both cars, because you just need two bases. Baby Bunting sold us an ex-rental base for our second car for only about $60
1 comment
Support C.Britax Safe-n-Sound
Hi Josh, thanks for taking the time to leave such a great review! We're glad to hear you and your little girl are happy with our infant carrier. If we can assist you with anything in future, please do... Read more
not hesitate to give us a call on 1300 303 330. Warm regards, the Britax team.Similar opinion? Write a review on ieatwords.com.au!
shirley_mum17Carnegie
- 5 reviews
- Unity Infant Carrier NEOS
- Verified purchase
Its ok not the best
Not that easy as often i have fix the hood. It is compatible with my car and pram with an adapter. Not so easy to install and leaving untidy belt. My baby did fit securely but didnt look comfy particularly after the hip braces fitted on. Overall it is ok but wishes that i purchase another product that has practicl hood and rain cover attached.
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Questions & Answers
Eveasked
Hi Britax. I have receieved the britax safe n sound unity neos capsule. I read above about adaptors to suit a baby jogger city select pram (which is the pram I have) and followed the link however I noticed it states for model 40/A/2013. The capsule I have says 40/B/2013. Will the adaptors work for this capsule or is there adaptors that will? Thank you
1 answer
Support C.Britax Safe-n-Sound
Hi Eve, thanks for your question. Yes, the 40/B/2013 can be used with the Baby Jogger City Select using the Britax CLICK & GO Receivers City Select. If you have any further questions please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Safe-n-Sound team.
Daniella D.asked
Hi just wondering if this infant carrier - Britax safe n sound is compatible with mountain buggy year 2016? Thanks
Daniella
1 answer
Support C.Britax Safe-n-Sound
Hi Daniella, thanks for your question. You will need to direct your question to the Mountain Buggy team as I am unaware if our Safe-n-Sound Unity Infant Carrier has been tested with this brand. If you have any further questions please feel free to contact our consumer support team on 1300 303 330. Kind regards, the Safe-n-Sound team.
Rachel J.asked
Looking to purchase this particular capsule and was wondering what adapters we would need to make it compatible to use with our baby jogger city select pram (purchase in 2013)? Thankyou!
1 answer
Support C.Britax Safe-n-Sound
Hi Rachel J. Thanks for your question. The Safe-n-Sound Unity Infant Carrier Neos can connect to the Baby Jogger City Select using the adapters advertised in the below link from our website:
https://www.britax.com.au/accessories/britax-click-go-receivers-city-select/
If you have any further questions, please feel free to contact our consumer support team on 1300 303 330. Kind regards, the safe-n-Sound team.
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Support C.Britax Safe-n-Sound
Hi Suzanne, Thank you for taking the time to leave your review and feedback. We're sorry to hear about your experience with the Safe-n-Sound Unity Neos. Please call our consumer support team on 1300 3... Read more
03 330 so we can further assist you. Kind regards, the Safe-n-Sound team.