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Reviews

4.2

876 reviews
5
(455)
4
(276)
3
(58)
2
(31)
1
(56)
  • Value for Money
    4.2 (67)
  • Ease of Use
    4.4 (66)
  • Battery Life
    4.1 (68)
  • Camera Quality
    4.6 (68)
  • Hardware
    4.3 (66)
  • Software
    4.2 (66)
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Reviewer Photos & Videos

Kez P

Kez PAU

  • 5 reviews

Good phone and low maintenance.

published
Date PurchasedMay 2017
Shae

ShaeSouth Australia

  • 6 reviews
  • Verified purchase

A good phone and would buy again

published
Date PurchasedFeb 2018
SJG

SJGFar North Queensland, QLD

  • 5 reviews
  • Verified purchase

Samsung S8 is for repair the 4th (FOURTH) time in 13 Months within the 2 Year Warranty

published

I had to sent back my Mobile Phone Samsung S8 to Samsung Repair the 4th time due a terrible Screen Burn (also called Ghosting). I just been told that I can get it repaired AGAIN or they will send it back unrepaired. I just filled out a form to the ACCC (Australian Competition & Consumer Commission) including Repair Invoice attachment and reported them as they probably have not red the laws regarding replacements or reimbursement when there is a problem which can't be repaired or fixed.

Date PurchasedApr 2017
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Sujan

SujanSydney, NSW

  • 6 reviews
  • Verified purchase

Good phone

published

I like my galaxy S8, I bought this on a plan with Optus. The camera quality is very good, as it is clear. I don't have any issues with its software and apps. It is easy to use and the size is right for my hand and my pocket. But for the waterproof thing, my little boy dropped this phone in the sink full of water for 5-10 seconds and there was a line in the phone, which was quiet annoying, that is why I gave 4 stars. Fortunately warranty covered all the repairs and my phone was repaired very quickly, so I am very happy with their customer service.

Date PurchasedJan 2018
Lauren

Lauren

  • 14 reviews

Not the best of the Galaxy range

published

Similar battery issues as previous reviews. Stopped fast charging within 6 months, now takes over night for full charge. Very expensive to repair damaged screen- so much so it’s slmost the same price to start over. Camera not fantastic quality, poor portraits. Sensors, particularly the year not reliable at all times.

Date PurchasedSep 2017
Dwight Nelson

Dwight NelsonVaughan/Toronto

  • 4 reviews

Bodies 2 Envy Fitness and the Samsung s8

published

Great user friendly phone with awesome battery power. I was considering upgrading to the new Samsung s10 but... NA, going to keep this model. I use to be a Iphone user but felt limited, I mean each time you need more memory you have to buy the next model Iphone. Most Samsung phones come with standard 32 memory. If you want more simply add the memory card. Samsung you make great phones.

Date PurchasedMay 2017
Murali

MuraliBrisbane

  • 10 reviews
  • Verified purchase

Good phone but very delicate

published

Brought the phone on virgin mobile plan and had it for over a year now. Generally good. Pictures are perfect but very delicate when dropped on floor even with the cover on. Had some GPS issues got it fixed under warranty. Updates are very bad for the phone i think....now my rear camera doesnt focus properly now and then...over all good phone but be very careful with it

Date PurchasedDec 2017
falco

falco

  • 2 reviews

Terrible phone! 8 months old and already not charging!

published

I am so disappointed with Samsung. My phone is never been near water. however it does not charge because of the system says the moisture has been detected.
Also it has a useless Bixby button that interfere your every action. Also the Samsung service said it might not be under waranty.

Date PurchasedApr 2018
1 comment
Samsung
Samsung AUSamsung

Hi Falco, we are very sorry to hear that you're experiencing some issues with your Galaxy S8. We've sent you a PM requesting for more information, when its most convenient for you can you please send that through?

Jazz
Samsung Australia

Sherise T

Sherise TSouthern and Hills, SA

  • 2 reviews

Love this phone.

published

I love the camera and the photos are clear and crisp. Everything runs nicely on the phone and has lots of storage. its quick and responsive. Besides calling and messaging I am always using it for navigation. I liked the phone so much I encouraged my daughter to get one also.

Date PurchasedMay 2017
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Jazz

JazzMelbourne

  • 5 reviews
  • 1 like

Love it!

published

Have had my samsung galaxy for over a year and its never skipped a beat.
Great camera, not 100% at night but it still works. Apps all run great on it!
I do definitely recommend getting a phone cover for it though as if you drop it it can be quite fragile!

Date PurchasedJul 2017
peterandjess

peterandjessAU

  • 11 reviews
  • 6 likes
  • Verified purchase

Excellent camera, excellent screen, good storage.

published

The picture quality is excellent. People have often asked if photos were taken on a serious camera rather than a phone. The screen looks good and the form factor of the phone is good too - nice and big but not too large to hold. The slo-mo function of the camera is also amazing, and is great for taking photos of the kids doing things like jumping into the swimming pool.

Date PurchasedJul 2018
Mohammed Siddique

Mohammed SiddiqueHobart

  • 2 reviews
  • Verified purchase

Perfect size

published

Samsung galaxy s8 had excellent design. The user interface is easy to use and highly customizable, the screen is amazing, it comes with 64 gigs of storage and the battery life is incredible! I've tried it on the two main battery settings, high and mid, and both lasted me at least a full day.

Date PurchasedDec 2017
1 comment
Samsung
Samsung AUSamsung

Hi Mohammed, thank you for sharing your review with us. Customer satisfaction is our top priority, and we’re so thrilled to hear you love the Galaxy S8.

kingshopper

kingshopperNSW, 2071

  • 5 reviews
  • 5 likes
  • Verified purchase

Good phone! Can't live without it!

published

Cameras are good with sharp selfie cam and imiproved rear shooter. Display nice and bright. Use it for messaging, calling and videos. Apps run smooth - category leading performance. This is the sleekest phone design yet. Excellent battery life can last for hours provided you have the battery optimization setting on.

Date PurchasedOct 2017
1 comment
Samsung
Samsung AUSamsung

Hi there, thank you so much for sharing your thoughts, having a great selfie camera is a must! Hope you have a fantastic New Year.

- Vicky

Christopher Clift

Christopher CliftSydney, NSW

  • 7 reviews

Best phone i have had

published

Samsung, you did an amazing job with your Galaxy S8.
I am very impressed by its features, performance, speed, battery life.
I have bought a wallet for it as i like the added protection for my phone, not fond of hearing people dropping their phone and replacing the screen which costs them a small fortune.
Just like to say thank you.
I am very satisfied with the camera quality and the Mpixels.
The durability is only the amount of protection you have on the outer casing.
The brightness is great, very optional for personal settings.
I use my mobile for various means, calls, txting, internet, gaming while travelling on public transport.
The apps run very smoothly,
I am so very impressed with this.

Date PurchasedJan 2018
1 comment
Samsung
Samsung AUSamsung

We strive to be the best in innovating new technology. It’s comments like this that motivate us to continue to "Inspire the World, Create the Future".

Jess

JessCanberra

  • 5 reviews
  • 1 like

Great Android Phone

published

I love my s8 but do wish it had an iPhone camera! it's got a tougher screen than the galaxy phones I have owned previously and is the 1st to survive a year with no cracks! Apps run smoothly and the phone holds charge for the whole day. I love it

Date PurchasedJan 2017
1 comment
Samsung
Samsung AUSamsung

Hi Jess, thank you for your lovely review. We appreciate you taking the time to share your experience with the Galaxy S8. We think you made the right choice to switch over to the Galaxy!

- Vicky

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Sue_Curby

Sue_CurbySydney

  • 20 reviews
  • Verified purchase

Customer Service for this new phone disgusting

published
Date PurchasedJun 2018
2 comments
Samsung
Samsung AUSamsung
Sue_Curby
Sue_Curby

After the appaling treatment. I purchased the part and will fix the phone myself. As I said, you have lost a big supporter.

Alireza H

Alireza HNew South Wales, 2150

  • 5 reviews
  • 3 likes
  • Verified purchase

very good quality and but screen isnt perfect

published

I use for 6 months and it has the hard body when you always falling your phone.
but I am not easy for use about screen becue have the edge sometimes my finger touch that
never warming and never crashing for using a 3d game
camera is perfect for the family taking a photo

Date PurchasedJun 2018
Deb O

Deb O

  • 5 reviews
  • 4 likes

Worst phone I've ever had

published
Date PurchasedMay 2018
2 comments
Samsung
PhilSamsung
Deb O
Deb O
Ghi Vee

Ghi VeeMelbourne

  • 5 reviews
  • Verified purchase

Super happy with the Samsung Galaxy S8

published

I have had this handset for almost a year now, prior to that another Samsung galaxy (s5) and I believe Samsung phones are user friendly and less complicated than iPhones with better specs as well. The camera has some great features, producing high-quality pictures and videos, the phone also has some features that I'm still discovering like a video display as the home page. The widgets are convenient and the side bar makes it easier to take a screenshot and share things easily.

Date PurchasedDec 2017
1 comment
Samsung
Samsung AUSamsung
Les W

Les WAdelaide

VOC = Voice of the customer

published
Date PurchasedAug 2017
1 comment
Samsung
PhilSamsung
Page 5 of 44
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Questions & Answers

Cilititz

Cilititzasked

I want to replace the screen of my samsung s8 how much will it cost. Any help?

2 answers
John
John

I had mine replaced by Samsung to keep the warrantee and waterproof it cost AUD$245

Samsung
AdaSamsung

Hi, we have provided a link below with further information on the price of a screen replacement for your device. We hope this helps.

https://www.samsung.com/au/support/repair/process/

Jo
Samsung AU

FrozzSkoda

FrozzSkodaasked

what's the best Samsung Galaxy S8 Guide or first time smart phone owners?

No answers
Cliffo

Cliffoasked

Anyone having problems with "OK Google" voice recognition? I have not been able to get this working on my phone since I took it out of the box. There are huge numbers of people on the internet complaining about similar issues - "OK Google" not accepting your voice training, or, if it does, will only run your commands spasmodically, (if you can get it to accept the OK Google command at all, that is). Very frustrating for an Uber driver who really needs accurate voice control to keep the cops off my back while I am driving. Soft reset, app removal and reinstall have no effect.

3 answers
Brett Leete
Brett Leete

I dont seem to have a problem. Just gave it another test run then. May depend on whether your commands are shoirt and sweet or drawn out. Dont know

Cliffo
Cliffo

Thanks Brett. I did a full backup to my pc with Wondershare MobileTrans then a full factory data reset. I then brought the stuff back that I had copied into my PC and reloaded all the apps I needed from scratch rather than importing the old apps. It may have been that there were conflicts in the pile of apps I already had previously. Anyway it is now working absolutely perfectly thanks very much. Regards cliff

ptiva
ptiva

Google voice dial is awefully slow, unreliable. Impossible whilst driving.
Bixby was designed to help with stuff like this better (like Siri) and has many other functions besides (like navigating in a big shopping centre) but you have to hand Samsung access to so much of your privacy to use it optimally. A Samsung centre can open up a whole new world if you don't encounter a D_ckhead (= inept semi-geek).
Don't tell em if you imported the phone. They refused to help me b/c of this.... what would HQ think about those shunning a significant # of customer problems?

Get an answer from our members and Samsung representatives

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