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PipsbowtieGreater Melbourne (Inner), VIC
Never tracks my run accurately
Had the watch for 2 years and it's getting unwearable. All updated but my run distances are never accurate. I mean NEVER. Ran 11kms today for 1.03 hours to be logged at running 2kms. Aaaaaaaaah. Can't do it anymore. sorry watch it's you not me. I'm not going to retrieve you from the toilet bowl next time the band malfunctions.
Purchased in January 2021 at JB Hifi Home for $216.00.
1 comment
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Very poor battery life
Very poor battery life! I bought this watch to be able to run and listen to music (one of the few watches that supported Spotify at the time). If you have it fully charged and the run and us the GPS (app like Strava) and use Spotify at the same time it takes a lot of the battery. I’m down to 20% after just running 10 km. Disappointing to say the least.
Purchased in August 2021 for $242.00.
1 comment
Samsung AUSamsung
Hi Daniel, we’re sorry to hear about this. Battery life will depend heavily on your use and what apps you run often. You can look at screen brightness, heartrate sensor settings as well as what apps y... Read more
ou may be using up the battery. If you do believe this is more of a manufacture’s fault, you can head into your nearest Samsung Studio so our tech’s can have a look, please see the link below to locate and make a booking at your local studio. https://www.samsung.com/au/support/service-centre/Similar opinion? Write a review on ieatwords.com.au!
Gear fit 2 won't hold a charge
I wear my Gear Fit 2 everyday and even when I charge it over night the charge will not last an entire 24 hours. I workout at lunch and if I don't turn the watch off after a hard workout the watch will continue to think I am still working out which runs down the battery. I was very happy until apparently an update was done to contribute to this draining. I have turned off everything I can think of and really only rely on it for counting steps now. With the drainage of the battery I am unable to utilize the watch for much else. I have have replaced my watch several times to no avail.
Purchased in March 2021 for $130.00.
2 comments
Samsung AUSamsung
We don't like the sound of this, Stefani. I would suggest heading in to your local Samsung store to have your Gear Fit 2 Pro assessed by a Samsung technician.
>https://www.samsung.com/au/support/service-centre/... Read more
Bookings> http://www.samsung.com/au/samsungstore/bookings/#/ Don't have time to visit or can't get to one of our Service Locations? You also have the option to drop it off at your local Australia Post office: https://cybersvc2.samsungcsportal.com:90/samsungcare/au/index Sara Samsung AustraliaSamsung AUSamsung
Hi Stefani, We’d be happy to look into this together if you are noticing an issue with your Gear Fit2. You can reach out to us via direct message and a team member will be in touch to resolve this. Do... Read more
n't forget to include a copy of your review. Facebook > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Samsung Gear Fit 2 Pro compares to other Smart Watches / Fitness Trackers
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SilverTulipAU
- 23 reviews
Good fitness tracker that doesn't last long
The Gear Fit Pro 2 was a decent fitness tracker and synced to my Samsung phone. Unfortunately, a few months after buying it the screen started flickering with white lines, and going black, to the point where it was unusable. According to what I've read online, this is a common issue with this model. It was still under warranty but Samsung REFUSED to fix it as they was a microscopic scuff on it, which they claimed was due to dropping the device. I NEVER dropped it, it was only normal wear and tear, but they absolutely refused to fix it. This is the second time Samsung have not delivered on their Warranty. I will not be buying from Samsung again. Buyers Beware!!
Purchased in June 2021 for $260.00.
1 comment
Samsung AUSamsung
Hi Silver, we're sorry to hear about the experience you have had so far. We would like to look into this for you. We've sent you a PM requesting more information. When its most convenient for you can ... Read more
you please send that through? You can also reach out via Facebook- please ensure to copy and paste your product review in a private message to us.Similar opinion? Write a review on ieatwords.com.au!
BingoSydney, NSW
- 2 reviews
- 1 like
A sports watch that can't sweat it!
My Gear Fit 2 Pro, purchased in November 2017 was all that I needed to record my bi-weekly running sessions. Unfortunately, the watch did not cope with sweat and the strap links corroded within 12 months. A sports watch should be able to handle a sports environment. Difficult to use on-line options to get some attention from Samsung in relation to wearables!
Purchased in November 2021.
1 comment
Samsung AUSamsung
Hi Bingo, we're really sorry to hear about your experience with Samsung so far. We've sent you a PM requesting more information. When its most convenient for you can you please send that through?
You... Read more
can also reach out via Facebook- please ensure to copy and paste your product review in a private message to us.Similar opinion? Write a review on ieatwords.com.au!
Carl CMetropolitan Adelaide, SA
Terrible watch and even worse customer service
This is my 2nd gear fit and neither has lasted a year!
This time my gear fit 2 pro constantly switches itself off and on every 5 minutes and the battery lasts 2 hours because of it.
Ive contacted Samsung severals times and have been into stores and they tell me its a software issue which is covered under warranty but because i have a scratch on the screen they wont fix the issue unless i pay $249 for a new screen, i have told them 100 times the small scratch doesnt bother me i just want the software issue fixed so i can use my watch. They dont...Read more
Purchased in November 2021 for $299.00.
1 comment
Samsung AUSamsung
I’m really sorry to hear of the experience you've had so far with us, and that we didn't meet your expectations. If you wish to discuss this further, our best point of contact is to send us a PM on Fa... Read more
cebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
NO.CUSTOMER.SERVICEPerth, WA
- 3 reviews
DUD - ACCC should recall this fitness band.
I bought two of these 'smartwatches'.. the first one after a week, all the health sensors stopped working eg heart rate, steps etc... Upon returning the 1st one, i purchased a second one..... DEAD on arrival... once again, Heart rate and fitness sensors NOT working.... called Samsung Support to be told.. this is the 'FIRST' we have had do this... my search on the internet suggest OTHERWISE that nearly ALL of these watches are DUDS... with ALL having the SAME issue. NEVER EVER AGAIN, will i purchase a Samsung Fitness band.... Samsung should be r...Read more
ecalling these fitness bands.... also i thought the difference between the SMALL and LARGE was the wrist band... but apparently NOT.. if you look at the specs the SMALL comes with only 2Gb(as opposed to 4Gb on the large) and the large is rated to 5atm's waterproofing as opposed to 'swim resistant' on the SMALL. Very poor SAMSUNG... very very poor.Purchased in March 2021 at David Jones Retail Stores for $149.00.
1 comment
Samsung AUSamsung
I’m truly sorry that the Gear Fit2 that you received did not function as promised. I would be happy to look into this. We've sent you a PM requesting for more information when its most convenient for you can you please send that through?
Lisa
Similar opinion? Write a review on ieatwords.com.au!
TonyGreater Melbourne (Outer), VIC
- 2 reviews
Quality and Support for this product is the worse I have seen
Some facts as a consumer
Product purchased online from an Australia reseller who is not in business any longer.
Item stopped turning on after 3 months of normal use.
Talking to Samsung the warranty is not available for this product as it seems the seller import it from USA and sold it in Australia and we have no way of identifying the fraud during the purchase. which we could return in time if this option was given.
As a customer receiving the unit as a gift I am now stuck with a lemon which I believe from the search I have done the product ha...Read more
Purchased in March 2021 at eBay for $250.00.
2 comments
Samsung AUSamsung
Hi Tony, I do understand that this situation would be frustrating for you. As the device differs in parts and software to the Australian variants. They are fitted, programmed and optimised for the cou... Read more
ntry of purchase. Our service centres here in Australia are not equipped with the necessary parts and/or software to cater for international models. If you do have any issues with the device, it is best to get in contact with the country of purchase to receive a remedy. You can find out more information via the below link: http://www.samsung.com/au/made-for-australia/ LisaLisa I strongly disagree with you. On this product the software and hardware are 100% the same and as i user getting this as a gift its difficult to do what you are asking. We use your brand due to i... Read more
ts quality and word wide support but i suppose this is not true in many cases and the product is worth nothing to me at this stage as its failed in a couple of months. By the way i ams till waiting for a call back as i was promised fromnthe head office after logging for long time now.Similar opinion? Write a review on ieatwords.com.au!
Disappointed userSouth East Queensland, QLD
Max disappointment
The unit is promoted as having a tough//military grade+scratch resistant screen, not even close in reality. Display was dodgy from first month of use and scratched up very easily. A few weeks ago brushed against a render wall which made the unit stop working, military grade? Samsung living up to their service reputation, repairing is equal or more than the cost of a new unit & refused to fix under warranty. Waste of time and money, will be moving on from anything Samsung.
Purchased in September 2021.
1 comment
Lisa K.Samsung
Hi there, we're very sorry to hear about the experience you have had with your product. We would be happy to review the details of your case if you can send through a PM via the link below with your c... Read more
ontact details and reference number. > http://spr.ly/6188Ega88Similar opinion? Write a review on ieatwords.com.au!
Find out how Samsung Gear Fit 2 Pro compares to other Smart Watches / Fitness Trackers
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MurrayMaroochydore
Woefully inaccurate, terrible battery
Battery is lucky to get 24 hours between need to recharge. Most activity measurements are terribly inaccurate - heart rate monitor, Concept 2 rowing machine is 50% out (under measure), pedometer is 30% out (under). Latest phone software upgrade means constant notifications when moving 10m away from the phone. Come to the conclusion it is a waste of money and misleading in its out put. Would not consider another Samsung wearable.
1 comment
Samsung AUSamsung
Hi Murray, sorry to hear you're facing these issues with your watch. I would suggest going to your nearest service centre to have these issues looked at >https://www.samsung.com/au/support/service-centre/
Anna
Samsung Australia
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kompressor69Sydney
- 4 reviews
Useless - Faulty hardware and/or software
Purchased the Samsung Gear Fit 2 at a good price in the January sales, and was very excited to use. Upon first use, I noticed that the step counter was not increasing, and Heart Rate was also not registering on the watch. I then search Google for potential solutions, only to find this is a widespread problem which has not been acknowledged or addressed by Samsung. Will be returning to store for a full refund.
Needless to say my confidence with Samsung has been damaged, and I'll be sticking to Fitbit for the foreseeable future.
2 comments
Samsung AUSamsung
We're very sorry you feel this way, we can assure you that we would like to have this resolved for you ASAP! This sounds like something our technicians will be able to assist you with. If you click on... Read more
the below link, you can locate your nearest service centre; Book an appointment here:Hi Jazz, thanks for the reply
I already returned this item to the store for a full refund, and am glad that I did. Judging by the number of 1-star reviews on this site, I'm not the only one that feels this way. ... Read more
The only positive to come out of this was that I was able keep the complimentary 12-month MyFitnessPal membership that your product was bundled withSimilar opinion? Write a review on ieatwords.com.au!
Very Upset!Palm Bay
Think before you buy
Seriously, brand new watch and the mother board is wet. So a water resistant watch is not supposed to get wet in the shower? They sent me back my broken watch with no help. I dont know the time, but do know it's time to switch from Samsung!! Never Again!
1 comment
Samsung AUSamsung
Hi there, although the watch may be water resistant, it is probably not the best idea to keep the watch in the shower as the steam from the shower may affect the watch. You can follow the link below t... Read more
o learn more about how to properly take care of an IP68 device. https://www.samsung.com/au/support/mobile-devices/water-and-dust-protection-ip68/Similar opinion? Write a review on ieatwords.com.au!
Kristoni BodsworthMetropolitan Adelaide, SA
- 5 reviews
- 1 like
Great for someone with heart complication
I love my samsung gear! I was lucky to pick mine up very cheap online second hand. I have never wore a watch as they hurt, yet i never take this off! Comfortable and sleek. I have a heart condition and with the continuous heart monitor it has saved me from trying to get doctors to listen. Its also great for monitoring food, weight, water,sleep and caffeine intake. the added features to download such as wrist watch ( my favourite on busting the kids eating snacks) is an added bonus. My only major issue/ complaint would be the battery- for someon...Read more
e needing constant record it would be nice if it lasted longer than 12hrs. I also like to note the pointless phone answer option....you can answer the call from the watch- but only answers on the actual phone....why!? A small speaker for driving would be amazing without having to use the bluetooth headset. My favourite feature of all is the messages side. Well done samsung...I'm very happy with mine!2 comments
Samsung AUSamsung
Hi Kristoni, so glad to hear how impressed you are with your Gear Fit 2 Pro! If you believe there may be a fault with the battery, please head in to your nearest Samsung service centre where our techn... Read more
icians will assess the device and provide you with an outcome. Service centre locator>https://www.samsung.com/au/support/service-centre/Thanks Sara! I will do!
Similar opinion? Write a review on ieatwords.com.au!
Eric
- 2 reviews
- Gear Fit 2 Pro
- Verified purchase
Best swimming/running sportswatch I've found - at a price that doesn't break the bank
After owning the Samsung Gear Fit2 Pro smartwatch for nearly 3 months and using it regularly for swimming, running and cycling it's hard to pass up at the price (below $200). I specifically like the long, thin format of the screen (rather than the 'round' watches) as it makes it seem less bulky - and the high quality and clarity of the display still allows a lot of info to be displayed.
It reliably counts my swim laps, records lap times, and even records heartrate during the swim - the first waterproof wearable I've found that does this reli...Read more
ably (though I haven't tried an Apple Watch because of the price). So far I've had no issues with the waterproofing. I've followed the general guidelines that apply to all waterproof watches I've previously owned - to NOT press the watch buttons when the watch is submerged. Also make sure you have the Fit2 PRO, not the Fit2 (non-pro), which is NOT waterproof. It has in-built GPS so can track your run or ride as well as recording speeds, heartrate, pace, etc without needing to take your phone with you, and also has built-in memory so you can download MP3 music/audio files to the watch and listen to them while exercising, using your bluetooth headphones/earbuds. There are many different customised watch faces you can download from the Samsung store, so you're sure to find one that suits you - though they all pretty much report the same stats. Being a smartwatch, it interfaces with your mobile phone via bluetooth to display SMS/email/facebook/etc alerts. It also has built-in WiFi that you can use to allow the watch to directly access websites (e.g. for weather information). The only drawbacks are that maximum functionality and access to apps is only available if you have an Android phone that has more than 2GB system memory (no not storage memory). I mainly use an iPhone and, while it works ok generally, I have to put up with a somewhat limited level of functionality (not all apps are accessible from the Samsung store when you try to download via an iPhone). Before you ask... no, you can't pair the watch to more than one phone to download the apps through the Android but use it day-to-day with an iPhone. You can only pair it with one phone at a time and, as soon as you pair it, it resets the watch back to defaults - wiping any apps you may have previously downloaded. It also has limited integration with common health apps and relies on the 'Samsung Health' app to facilitate this (doesn't happen directly from the watch).Similar opinion? Write a review on ieatwords.com.au!
Worst purchase ever
I bought two. The first is turning off by itself. The other one the battery drains 10 times faster. On top of that one of them lately dropped down from 20cm table and the screen cracked. The replacement guess what (80% of the original price). The last Samsung product for me.
2 comments
Samsung AUSamsung
Oh no! We're so sorry to hear this. I'd suggest heading in to a service centre where our technicians would be happy to assist you further. Here's a link to locate your nearest service centre.
>https://www.samsung.com/au/support/service-centre/... Read more
Bookings>https://www.samsung.com/au/support/service-centre/ Sara Samsung AustraliaDear Sara,
Thank you very much for your response and offer to help. I would not put up a complain without doing that first. So I went to the Riyadh KSA service centre (couple of weeks ago). The result... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Samsung Gear Fit 2 Pro compares to other Smart Watches / Fitness Trackers
Know better, choose better.
Expensive piece of garbage
My Gear Fit Pro 2, turn off by itself, don't recognize battery charger or won't turn on. It is really frustrating because I have a Samsung phone and I bought the Gear Fit to connect it to my phone and can't use it at all. It was normal for a few months and after the last update started acting funny. When you try to ask Samsung why, you found out that a lot of people are having the same problem and there is NO Solution. They should be taking the Gear out of the market. Very, very disappointing.
1 comment
PhilSamsung
Hi Roxana, I'm so sorry to hear you're facing issues with your Gear device. I have sent you a private message to try and assist further.
... Read more
Philip Samsung AustraliaSimilar opinion? Write a review on ieatwords.com.au!
ParkerSunshine coast
- 2 reviews
- 1 like
Very poor service and quality
I purchased this product from DWI Int, 6 weeks into me having it, it turns faulty, switching itself off and on constantly, the back of the watch getting warm, it stopped tracking my movements.
I contacted the company and the replied in a very intimidating and at times threatening manner saying they will charge a total of $90 in postage plus additional cost to do the repairs on the watch!!!!!
I am totally shocked by this as the watch was only 6 weeks old i am, we are all covered as consumers by manufacturing warranties and customers guarantees.
This company should not be allowed to trade with these policies in place im totally disgusted in them, STAY AWAY!!!!!!!
2 comments
PhilSamsung
Hi Parker, we're sorry to hear about your Gear Fit 2. As DWI International are an international seller, we need to see if the device you have purchased is an international model. If it is, our warrant... Read more
y does not extend out to this device as we do not cover international models. The best thing to do at this point, is to either reach out to DWI and go with their process or visit one of our service centres to see if our technicians can assist but please be advised that if your device is found to be an international model, we cannot assist further. Here is a link to find your nearest service centre. https://www.samsung.com/au/support/service-centre/Hello Philip your representative at samsung Australia and Samsung UAE have both told me that either cannot repair it!!!! Its a complete shambles of a company and i have been pro Samsung with all my pr... Read more
oducts but not any more!!!! Tell me this.... i purchase a product online, and its an "online world" we live in now, i hand over my hard earned money to purchase what i believe to be a quality product only for it to be faulty, faulty beyond any kind of use!!! Its now only fit for the bin. But the multi billion dollar global.... GLOBAL company washes there hands of any said responsibility.Similar opinion? Write a review on ieatwords.com.au!
Zane RickardsCranbrook
- 4 reviews
- 3 likes
limited battery life
Battery life is, without a doubt, one of the biggest factors to consider when purchasing a fitness tracker. But limited battery life.
It features the same dual-core Exynos 3250 clocked at 1.6GHz found in the Samsung Gear S2, way up from the custom M4 processor that ran at 160MHz in the Samsung Gear Fit.
FOR:Refined look,Broader compatibility,Impressive value
AGAINST:Barometer issues,Doesn't feature an alarm natively,Limited battery life
1 comment
PhilSamsung
Thank you for taking the time in leaving us a review Zane, if you are experiencing any issues with your Gear Fit 2 moving forward, please have one of our techs to assist you at your closest service ce... Read more
ntre. Locator: https://www.samsung.com/au/support/service-centre/Similar opinion? Write a review on ieatwords.com.au!
DavidGlenfield
- 3 reviews
- 2 likes
- Gear Fit 2 Pro
- Verified purchase
Don't buy. Broke with 2 months. Screen is is so soft. Repair is same ad purchases price.
Don't do it. Screen Cracks so easy not wearable for every day use. Repair is same as new price.
I still can't see display. Tried lots of displays, I may be 50 but seeing a display is a must.
Zaps you a lot for no reason, so if you don't like been zapped don't buy.
3 comments
Samsung AUSamsung
This doesn’t sound right, David. We’re so sorry to hear of the troubles you have been facing and we would suggest having our technicians look into this for you to get this resolved. I have provided a ... Read more
link below for you to locate your nearest Samsung service centre. > https://www.samsung.com/au/support/service-centre/I went to Liverpool centre who told me $220 to fix.
Regards
David
JasmineSamsung
Please note David, as per our warranty;
This Warranty does not cover damage caused by:
• misuse or abusive use of the Samsung product, including physical abuse. You can learn more via the below link:... Read more
Similar opinion? Write a review on ieatwords.com.au!
EddyACT
Hopeless with faulty replacements
I received a Samsung Gear Fit 2 Pro as a Christmas present. It worked fine for the first month or so and I really liked the watch. However, the problems then started. Every time I tried to use the workout app, it would start and then stop as soon as I moved my arm. I did a hard reset of the watch multiple times and the issue continued. It was still under warranty so I sent it into Samsung for repair. It was returned with the wrist bands on the wrong way so it then had to be sent back again for its second repair. Within a week of receiving the w...Read more
atch back the same problem was still happening and the workout app was not functioning. I then had to send the watch back into Samsung for its third repair. When I got the watch back they stated that they had detected a fault and repaired it. However, the workout app was still not functioning. I spoke to Samsung about a replacement or a refund and they stated that under warranty, the watch needed to have the same problem three times before they would consider providing a replacement. This is because the workout app on a fitness watch was considered a minor fault…..go figure. After this going on for about 7 months, they finally gave in and provided me with a replacement watch, even though I had requested a refund. In disbelief, the new watch had exactly the same fault. I called Samsung and said I’m done with sending the watch in for more repairs and requested a refund. The watch first had to be sent in for assessment before they could make their decision. The assessment was done, fault detected and paper work has finally been sent out to organise a refund. And even after sending in a copy of the receipt with every service they are still requesting multiple documents to demonstrate proof of purchase…. Very disappointed and will never buy another Samsung watch.1 comment
Samsung AUSamsung
Hi Eddy, I’m truly so sorry to hear of the troubles you have been facing with Samsung. I couldn’t imagine how frustrating this must be for you. I have sent you a private message requesting for further... Read more
information so I can chase this up for you. Sara Samsung AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Al R.asked
Hi I have a gear fit 2 pro and the best watch ever. Recently it stopped showing steps and heart rate. The lights on the back no longer light up.
I have looked after the watch and it is not treated roughly as I have a heart condition.
Can you help? Cheers Al Rennie
1 answer
Samsung AUSamsung
Hi Al, I recommend taking your device to the nearest service centre so we can take a look at this for you.
Remember, all visits require a booking - you can make yours via the link below:
https://www.samsung.com/au/samsungstore/bookings/
Jo
Samsung AU
Dawn Wasked
Have the gear fit 2 pro. Yesterday it turned off and won't come back on. Does not appear to be charging..plugged into computer and said missing Bluetooth perphial driver. Removed device from computer to see if computer reconized it but no luck. What do i do now?!!!!
No answers
annaasked
I'd like to replace my watch band with the exact one it came with. Where can I buy them from? Amazon has bands for the watch, which I purchased but of course not the same quality. As well they do not attach properly as the original band did.
Other than that I have had absolutely no issues with the watch at all and am enjoying wearing it.
No answers
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MickSamsung
I’m really sorry to hear this has happened to you. We recommend taking your device to a service centre to have it assessed by a technician to determine the outcome. I have provided a link that would h... Read more
elp you locate your nearest service centre: https://www.samsung.com/au/support/service-centre/