I contacted Scoopon about my problem. Was emailed back and after one more email my problem was resolved. Carlo was very helpful and friendly and a delight to deal with.

Annabel’s assistance was quick and efficient. I have had a few issues but the scoopon staff are always kind and sort matters out quickly, so I have no issues of using their service because I know their customer service is great.

I required a refund during the COVOID 19 pandemic. Although it is a very busy time, they provided me one within 7 days of request with no issues. Great service!

I purchased a dining experience through Scoopon that had to be cancelled because of the Coronavirus. Scoopon was great in immediately offering me a refund. I dealt with a wonderful staff member named Charlee, who was very helpful!

I was supposed to fly out to Bali on 28 March. I tried managing my booking online but was only offered new dates in May. I have sent 2 emails and tried ringing multiple times. I am on hold for 2 hours and then the call cuts out.
I then saw you made an option to put the holiday on hold. I did this only to get a message I need to book new dates by 30 March - again before end of May.
I have emailed the hotel (Sofitel Nusa Dua) directly. They are happy offer flexibility to extend but need changes made and communicated by Scoopon.
Please contact as soon as possible. I have flights also that need to be considered.... or change options online to extend dates for rebooking. Then we can self-serve.

Trying to refund a restaurant voucher I now can’t use. Have sent requested form twice via Scoopon website, but no reply. Groupon by comparison, refunded a voucher to my credit card within minutes via online chat. Lift your customer service Scoopon. No company, no matter what, should ignore their customers.

Tuesday I’m waiting on the phone for someone to get back to me I have sent 2 emails re a booking I have made to Sri Lanka - circumstances have changed due to the virus! It is frustrating and stressful!

After all of this Its Friday and I have been dealing with Cecilia and I am so thankful that now things have been sorted out Thankyou so much Cecilia really looking forward to the holiday in Sri Lanka corona virus has had a big impact on so many people it’s nice to know Scoopon is a reputable business - I can’t wait to travel again!!

The company with which I had book a massage package closed down so I requested a refund. I was contacted and Marvell sorted everything out for me efficiently. Thank you.

Hi Scoopon Team, I have sent a request about an upcoming Bali booking as the hotel said they cannot help me without your authority. I sent it 3 days ago and haven’t heard back.

I know you must be receiving a high volume of queries from people desperate for help but why not send a bulk email or put an announcement on your web site as a start to helping answer customers?

I have a Hoi An holiday booked in two weeks and have contacted Scoopon several times by email after the hotel told me they cannot take any action without Scoopon authority. Scoopon has not published a Corona policy and action plan - unlike other similar agencies. Scoopon please respond.

Dealt with Marvel - fantastic and very helpful and easy to deal with.
I took a while for the intial response but once I got the answered it was a very smooth transaction

I have tried to contact them Scoopon by phone on numerous occasions sometimes on hold for hours no one ever answers the phone. Sent numerous emails no answer. I am so frustrated and disappointed how can a company treat people in this manner. Happy to communicate when booking the holiday but when you need assistance they ignore you!

Found customer service staff very helpful, especially Laraine who was willing to assist me by confirming my booking at the Regency Hyatt with my voucher when I was having problems on the internet myself

I’ve been trying to contact scoopon in relation to an accomodation voucher as flights have been cancelled due to corona virus. I’ve emailed numerous times and sat on hold for extended periods all to no avail. I understand there will be a lot of people in a similar situation, however even an automated response to say we’re inundated and will contact you with an estimated timeframe. We’re due to use the voucher Saturday so need to know where we stand. Instead of no communication and no returning emails or calls. Very disappointed
As we buy regularly through scoopon.

Brad & Megan Dewey

I am a scoopon fan and have tried many new restaurants - some now my favourites - unfortunately St Lucient cafe closed down - scoopon employee Annabel did a great job refund back in account within a day cheers

I have been trying to get through to customer care since Friday. No answer on the phone lines even after 45 min on hold and no response or acknowledgement of emails sent. I have tried messaging on Instagram and Facebook. I understand these are challenging times but there really needs to be a better response from Scoopon to reassure customers!

Have been trying to contact Scoopon to no avail about a cancelled booking, two emails over 60 hours ago and numerous telephone calls left on hold for 1 1/2 hours plus and still no joy, no customer service no care factor and no response - don’t ever buy a travel deal or use this company ever you have been warned