I have been trying to get through to customer care since Friday. No answer on the phone lines even after 45 min on hold and no response or acknowledgement of emails sent. I have tried messaging on Instagram and Facebook. I understand these are challenging times but there really needs to be a better response from Scoopon to reassure customers!

Have been trying to contact Scoopon to no avail about a cancelled booking, two emails over 60 hours ago and numerous telephone calls left on hold for 1 1/2 hours plus and still no joy, no customer service no care factor and no response - don’t ever buy a travel deal or use this company ever you have been warned

Recently had a reason to contact scoopon to request a refund on a voucher. Annabel from customer service was exceptionally helpful, communicated well and had it all sorted super quick. Very happy with what could have been a frustrating process!

My complaint was dealt with in a very quick, friendly and helpful manner.

Thank you for your professional manner in which this was dealt with. Marvell was excellent dealing with my case!

Thank you

It took a few days for a response so initially I did worry that no-one was going to get back to me.However once Annabel responded with a comforting,no hassle approach to my refund I relaxed and felt confident I was being looked afer! Rest assured that was my experience and the refund is sitting back nicely in my bank account...Many thanks Annabel.

Marvell was very helpful & understanding when I needed to reschedule a lunch booking. I had initially tried contacting the hotel to see if they could help, without success. Marvell kindly contacted the venue on my behalf & was successful in getting the booking changed.
Thank you Marvell for your fantastic customer service.

I received exceptional customer service from Gionn (when requesting a refund on a product which the provider was unable to supply). Gionn is an exceptional asset to Scoopon as an customer service ambassador!

Marvell went above and beyond to help me with a deal that was expiring as I thought the deal was expiring later, Marvell organized a one off credit for my mishap. Was very much appreciated

Scoopon went over and above after a disappointing response from one of their vendors It involved wine. Premium Cleanskins wanted to charge $35 postage to the Gold Coast. Don't buy their wine if you dont live in a Capital City!!!!

My partner received a Scoopon voucher as a gift and we had forgotten to use it past the expiry date by a day. I called up Scoopon and was served by Annnabel. She was very polite and friendly and advised me that she would help me with a solution to the expired voucher. Within the same day I received an email explaining I would receive a new expiry date! The following day I was provided with one. I am so impressed with this customer service! I have not experienced such excellent service so thankyou Annabel! You are a gem!

Annabel was very friendly and responded to my query and contact the Restaurant for me and called me back as promised and everything was done, very happy with the outcome. Thank you.

We had booked a relaxing massage for a couple
It was short and terrible
After complaining to scoopon and having a wonderful representative she followed the email trail continually and with investigation we were awarded our refund. Very happy with outcome

After a disappointing experience trying to contact the voucher provider & not receiving any response to a number of my calls I emailed Scoopon for assistance. Annabel was courteous in her dealings with both myself & the voucher provider while sorting out the problem. A refund was quickly negotiated & once again I’d happily recommend Scoopon customer service.

I was very impressed with the service & professionalism I received from Annabel. She also followed me up which is unheard of these days. Thanks for instilling trust in your business. I will definitely be back.

Unfortunately I had to cancel an order and the service I received was excellent. Have always been a Scoopon customer and will remain so. Look forward to more purchases in the future.

Had a problem with a voucher and Marvell M was great at fixing the issue for me . Hope the restaurant is as good as their service too as they extended the voucher

I had a problem using the discount code, so after a few emails with the staff member Marvell, it was all sorted, so I could take advantage of the discount. Marvell is a marvel!

I gave a voucher as a gift to a friend a few months ago. Due to her not being well she didn't manage to use the voucher & was too embarrassed to let me know what had happened. I asked Scoopon if there was anything they could do to help me get the voucher re-instated. No problem to them, the voucher was credited to my account & it gave me the opportunity to purchase another gift for my friend so she didn't lose out. Now that is what I call service!! Thank you to Marvell.

I’ve a bad experience with one of the retailer. I did pay for a service that I didn’t receive and my money was returned to my bank account by scoopon after an investigation performed.