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Reviewer Photos & Videos
Great
Don’t understand the questions as as I have dyslexia Yes I was happy with the service I would always use this service again Was just glad that they gave me my refund and not another voucher
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Customer Service
Very quick to reply and resolution was quick considering the issues all businesses are facing at the moment. Very impressed. Will definitely use Scoopon in the future as they care for their customers
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VRISouth East Queensland, QLD
- 3 reviews
- Verified customer
Absolutely disgusting 'no customer service'
My son and his fiance purchased accommodation for their upcoming honeymoon and because of the COVID issue have been trying to get someone to either answer a phone call or respond to our various emails. Their accommodation bookings now show 'refunded' but no monies are either showing as a credit or have been returned to their credit card. Calls to the number now just get disconnected and the amount of hours spent over the last two weeks listening to Scoopons recording equates to over 8 hours. This is not a small amount of money they have spen...Read more
t with scoopon travel and now they are very concerned apart from the disappointment of postponing their wedding they now are concerned they face the real possibility that we have 'lost' their money on their honeymoon. We know that they would be very busy but correspondence and phone calls for at least the past two weeks have not even generated a response. They are unable to get new dates to coincide with their proposed new wedding date and were hoping to transfer to a new venue if the existing was unavailable, but seriously I for one would discourage them or anyone else from using this site. Shameful lack of service.1 comment
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Joan PopePerth, WA
- 2 reviews
A personal approach; not just a standard form letter
Like many people I was concerned at losing the value of my pre-purchased vouchers, so I wrote in some hope that perhaps vouchers could be exchanged for "takeaways" instead of "Dine-in": or perhaps extended by many months. the answer I received from Marvell was a model of assistance, good will and understanding. I wrote back with thanks ... and then he replied .. by this time we were on friendly terms and I gave a specific example where the Restaurant was sadly not able to offer Takeaway service,.
Unbelievably, busy Marvell took the time and ...Read more
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Chantelle Z.Greater Melbourne (Outer), VIC
Customer service from Scoopon was excellent
I contacted Scoopon about my problem. Was emailed back and after one more email my problem was resolved. Carlo was very helpful and friendly and a delight to deal with.
1 comment
Bea A.Scoopon
Hi Chantelle,
Thank you for leaving us a 5-star review!... Read more
We're so glad to hear that Carlo was able to assist you promptly. We will definitely give this superstar a tap on the back for his job well done! Have a lovely day! Kind regards, ScooponSimilar opinion? Write a review on ieatwords.com.au!
Satisfied from Brisbane.South East Queensland, QLD
Customer service.
Annabel’s assistance was quick and efficient. I have had a few issues but the scoopon staff are always kind and sort matters out quickly, so I have no issues of using their service because I know their customer service is great.
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KristinMetropolitan Adelaide, SA
Great customer service
I required a refund during the COVOID 19 pandemic. Although it is a very busy time, they provided me one within 7 days of request with no issues. Great service!
1 comment
Bea A.Scoopon
Hi Kristin,
Thanks for your wonderful review!... Read more
We're so pleased to hear that you have been assisted promptly on your refund query. We wish you all the best during this time. Have a wonderful day! Kind regards, Lorain Scoopon Customer SupportSimilar opinion? Write a review on ieatwords.com.au!
SusieSydney, NSW
- 2 reviews
Always a good experience
I purchased a dining experience through Scoopon that had to be cancelled because of the Coronavirus. Scoopon was great in immediately offering me a refund. I dealt with a wonderful staff member named Charlee, who was very helpful!
1 comment
Bea A.Scoopon
Hi Susie,
Thanks for leaving us a 5-star review!... Read more
It is our pleasure to know that Charlee was able to assist you promptly on your refund. Rest assured that we will give this superstar a tap on the back for her job well done! Have a great day! Kind regards, ScooponSimilar opinion? Write a review on ieatwords.com.au!
Any response?????
This is a copy of a post I put on scoopon facebook page hoping to get a response. "Been sending emails and telephoning all to no avail our booking was on 19th March in New York at the Bowery 50 hotel as I was unable to get response from scoopon contacted hotel direct.The Hotel 50 Bowery were happy to cancel booking but could not find booking under my name or booking number given to me by scoopon. They said to contact Scoopon for refund. Again I tried emailing and ringing with no luck. Now date has passed tried changing booking online all to no ...Read more
avail said to ring a 1300 but again unable to get through.i understand Scoopon is being inindated with enquires but to have no response to any of my emails I feel is unacceptable. I am trying to be patient but would like some sort of response." Hopefully someone will get back to me through this review! Zero Stars!!!!!1 comment
Bea A.Scoopon
Hi there.
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experiencing a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We've send you a PM requesting information that will help you. Once we receive your response, we'll move and assist you with a resolution asap. Thank you for your patience, and we look forward to hearing from you. Kindest Regards ScooponSimilar opinion? Write a review on ieatwords.com.au!
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Marinella CGreater Melbourne (Inner), VIC
- 2 reviews
Corona Virus travel assistance - no contact received
I was supposed to fly out to Bali on 28 March. I tried managing my booking online but was only offered new dates in May. I have sent 2 emails and tried ringing multiple times. I am on hold for 2 hours and then the call cuts out.
I then saw you made an option to put the holiday on hold. I did this only to get a message I need to book new dates by 30 March - again before end of May.
I have emailed the hotel (Sofitel Nusa Dua) directly. They are happy offer flexibility to extend but need changes made and communicated by Scoopon.
Please contact as soon as possible. I have flights also that need to be considered.... or change options online to extend dates for rebooking. Then we can self-serve.
1 comment
Cecilia T.Scoopon
Hi Marinella,
We're so sorry to hear you are yet to receive a response to your queries.... Read more
We're receiving a higher volumn than usual, and we're doing our best to to get through them. We've sent you a PM requesting information, and once a response is received, we'll get to your query asap. Kindest Reagrds Cecilia Scoopon Support.Similar opinion? Write a review on ieatwords.com.au!
JzenMetropolitan Adelaide, SA
- 3 reviews
No reply for over 48 hours
Trying to refund a restaurant voucher I now can’t use. Have sent requested form twice via Scoopon website, but no reply. Groupon by comparison, refunded a voucher to my credit card within minutes via online chat. Lift your customer service Scoopon. No company, no matter what, should ignore their customers.
2 comments
Cecilia T.Scoopon
Hi Jzen,
We're so sorry that we haven't had the chance to get to you.... Read more
As you can imagine, we're experiencing an influx of queries, and we doing out best to get back to everyone. We've sent you a PM requesting further information. Once received, we'll get back to you with a resolution. Kind Regards Cecilia Scoopon SupportThank you
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Clare G.Southwest, VIC
No joy at the moment but hurray things changed
Tuesday I’m waiting on the phone for someone to get back to me I have sent 2 emails re a booking I have made to Sri Lanka - circumstances have changed due to the virus! It is frustrating and stressful!
After all of this Its Friday and I have been dealing with Cecilia and I am so thankful that now things have been sorted out Thankyou so much Cecilia really looking forward to the holiday in Sri Lanka corona virus has had a big impact on so many people it’s nice to know Scoopon is a reputable business - I can’t wait to travel again!!
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Sue A
- 2 reviews
Efficient help for a refund
The company with which I had book a massage package closed down so I requested a refund. I was contacted and Marvell sorted everything out for me efficiently. Thank you.
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Lynette K
- 2 reviews
No response re COVID-19
Hi Scoopon Team, I have sent a request about an upcoming Bali booking as the hotel said they cannot help me without your authority. I sent it 3 days ago and haven’t heard back.
I know you must be receiving a high volume of queries from people desperate for help but why not send a bulk email or put an announcement on your web site as a start to helping answer customers?
1 comment
Bea A.Scoopon
Hi Lynette.
We're sincerely sorry to hear of your difficulties getting through to us.... Read more
We are experience a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We've send you a PM requesting information that will help you. Once we receive your response, we'll move and assist you with a resolution asap. Thank you for your patience, and we look forward to hearing from you. Kindest Regards ScooponSimilar opinion? Write a review on ieatwords.com.au!
Response please regarding corona
I have a Hoi An holiday booked in two weeks and have contacted Scoopon several times by email after the hotel told me they cannot take any action without Scoopon authority. Scoopon has not published a Corona policy and action plan - unlike other similar agencies. Scoopon please respond.
1 comment
Bea A.Scoopon
Hi there.
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experience a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We've send you a PM requesting information that will help you. Once we receive your response, we'll move and assist you with a resolution asap. Thank you for your patience, and we look forward to hearing from you. Kindest Regards ScooponSimilar opinion? Write a review on ieatwords.com.au!
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Customer Service
Dealt with Marvel - fantastic and very helpful and easy to deal with.
I took a while for the intial response but once I got the answered it was a very smooth transaction
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sharkytowinAU
- 5 reviews
Terrible Customer service
I have tried to contact them Scoopon by phone on numerous occasions sometimes on hold for hours no one ever answers the phone. Sent numerous emails no answer. I am so frustrated and disappointed how can a company treat people in this manner. Happy to communicate when booking the holiday but when you need assistance they ignore you!
1 comment
Bea A.Scoopon
Hi there.
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experience a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We've send you a PM requesting information that will help you. Once we receive your response, we'll move and assist you with a resolution asap. Thank you for your patience, and we look forward to hearing from you. Kindest Regards ScooponSimilar opinion? Write a review on ieatwords.com.au!
Aline H.Sydney, NSW
A great group
Found customer service staff very helpful, especially Laraine who was willing to assist me by confirming my booking at the Regency Hyatt with my voucher when I was having problems on the internet myself
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Brad DeweySouth East Queensland, QLD
Very poor customer service and no response
I’ve been trying to contact scoopon in relation to an accomodation voucher as flights have been cancelled due to corona virus. I’ve emailed numerous times and sat on hold for extended periods all to no avail. I understand there will be a lot of people in a similar situation, however even an automated response to say we’re inundated and will contact you with an estimated timeframe. We’re due to use the voucher Saturday so need to know where we stand. Instead of no communication and no returning emails or calls. Very disappointed
As we buy regularly through scoopon.
Brad & Megan Dewey
1 comment
Bea A.Scoopon
Hi Brad.
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experience a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We've send you a PM requesting information that will help you. Once we receive your response, we'll move and assist you with a resolution asap. Thank you for your patience, and we look forward to hearing from you. Kindest Regards ScooponSimilar opinion? Write a review on ieatwords.com.au!
Jacqui macGreater Melbourne (Metropolitan), VIC
closed restaurant refund applied
I am a scoopon fan and have tried many new restaurants - some now my favourites - unfortunately St Lucient cafe closed down - scoopon employee Annabel did a great job refund back in account within a day cheers
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Questions & Answers
Priyaasked
Hi there I’ve tried emailing calling etc multiple times regarding trip to Bali for $1400-$1500 at Ayoyda Been told I cannot get a refund but due to covid-19 and other issues relating to passport for minors will not be able to go, So was hoping for refund...
4 answers
The only way to get an answer is to post a negative review. They are no way giving you your money back. Just a crap credit you’ll never use.
It’s time to approach consumer affairs and bank
Bea A.Scoopon
Hi Priya,
We hope you are doing well. We'll be glad to assist you regarding your holiday booking in Bali. Kindly check your inbox for our private message asking for your booking details.
We look forward to hearing from you soon.
Kind regards,
Scoopon
Peter B.asked
I've tried to contact Scoopon about a refund (for a dinner voucher that we cannot redeem as the restaurant is now temporarily closed). The restaurant referred me to Scoopon. Unfortunately, I've had no response to a form submitted on the Scoopon website two weeks ago, plus a follow up email to [email protected]. Yesterday I sent another email, but still no response. Is it possible to get a response on here, please?
1 answer
Bea A.Scoopon
Hi Peter,
We hope you are well. We're sincerely sorry for the delay in getting back to you as we are experiencing larger queries than usual and we're working hard to get through to everyone as quickly as possible.
Kindly check your inbox for our private message asking for your details to assist you.
We hope to hear back from you soon!
Kind regards,
Scoopon
Mark S.asked
I purchased a Scoopon Travel Deal on 10 August 2022 and it is valid for travel to Bali until 20 December 2020 and cost $799. Given the COVID-19 restrictions I have been looking to obtain answers in relation to a refund.
I have tried to call 1300 726676 on many occassions over the last 2 weeks. The phone rings once or twice then gets disconnected. I have email numerous scoopon addresses including customer service and help but no response. Has Scoopon gone out of business and how do I get my money back?
3 answers
Bea A.Scoopon
Hi Mark,
We hope this quick note finds you well. We're sincerely sorry for the delay in getting back to you as we are experiencing larger queries than usual and we're working hard to get through to everyone as quickly as possible.
Kindly check your inbox for our private message asking for your details to assist you.
We hope to hear back from you soon!
Kind regards,
Scoopon
Ring consumer affairs ! They are so helpful with information to our refund rights . And they tell you what to do to go about getting money back
Thank you. :)
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Bea A.Scoopon
Hi there,
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experience a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We're sincerely sorry that your Scoopon experience did not go well according to plan. This is certainly not the experience that we would like to share with you. Kindly check your inbox for our private message asking for your booking details to urgently assist you. We look forward to hear back from you soon. Kind regards, Scoopon