Sealy Questions & Answers

Hi George,
Thank you for your question.

If you like, one of our team can give you a call and talk you through the range and answer any questions you may have about specific ranges, comforts, sizes, etc.

Would it be possible to private message through your best contact number, and we can organise a time to be in touch?

Best wishes,
Sealy of Australia

Leeanne,
Thank you for your email and for considering joining the Sealy family.
Our innerspring mattresses are specifically designed to provide excellent support for your hips, shoulders and neck (noting that a new mattress will not alleviate existing medical problems, but it will help to reduce further aggravation).
I would suggest visiting your nearest bedding store - the store locator on our Sealy website, will direct you to stores that range Sealy in your area. For the price range you have indicate, the store(s) you visit will be able to assist for the size of bed you require. Our warranty for normal domestic beds is 10 years.

Thank you for contacting us about your new purchase.

Your new Sealy® bed may feel a little different to the mattress you have been sleeping on, and sometimes your body will feel this difference. This is normal and your body will soon adjust to the benefits of the comfort and support your new mattress will provide, at the same time your new mattress will also adjust to your sleeping style. This process will take as long as your body needs to adjust.
Our mattresses work by firstly providing the comfort you desire then through to our support system (the spring unit). There is a wide range of combination of comfort layers which can include different types of fabrics, fibres, gel foams and foams. These are all optimised to conform and provide your body with a comfortable sleeping surface.
As far as quality goes, all our products are thoroughly tested and quality checked before leaving our factory. This is also supported by the 10 Year warranty provided with the product for your peace of mind.

Sealy’s Diego is part of our PostureLuxe range. We would say that it sits midrange in the Harvey Norman Sealy collection.
We can also confirm that it is normal for the store models to feel softer as in most cases the foams have relaxed on display models due to the normal day to day testing by customers. The product you received is built to order for each consumer (unless you purchased a floor stock piece). Being brand new you can expect that it will feel slightly different until the foams have had time to settle and your body has had time to adjust to the new comfort.

Hello Glynn,
It is not uncommon for a new mattress to feel slightly firmer when new. Unlike the model you tried in store your mattress is brand new and will need time for the foams to relax and for your body to adjust to the new sleep surface.
Amanda is right in saying that it will soften within 6 – 8 weeks and will start to feel like the one you tried in store.

Thank You for your query. We, Sealy of Australia are the manufacturer and do supply Costco, however we do not set or recommend retail pricing. Retail pricing and promotional offers are set by the retailer, in this case Costco.
Our recommendation would be that you contact the Costco North Lakes warehouse to establish their pricing policy.

The three models you have nominated appear to be models available in the United States only.
For models sold in Australia, you may wish to visit www.sealy.com.au or any major retail outlet in your local area.
Best wishes.

Thank you for your query. The mattresses are very similar. The main differences being, the Briolette Plush has two foams in its comfort layers – deep supersoft foam and cushioning foam. The Briolette Plush Flex has three layers - deep supersoft foam, premium foam and Sealy foam, as well as the flex edge allowing the Briolette Plush Flex mattress to go on the adjustable base.

Hi Marianne, thanks for question. The Celeste was a model at Harvey Norman in the Aspire range. That model has been replaced with the Vogue, which is in a choice of feels. Thanks Sealy.

Hi Natalie, thanks for sending your message. The Fiorenza and the Mayfair are both from the Exquisite range of Sealy mattresses. You can view more information about the Exquisite range on our website. http://www.sealy.com.au/mattress-range/posturepedic-exquisite Those mattresses both feature similar components. Thanks Sealy

Hi Juan, thanks for your question. Like most manufacturing companies we change our range to offer our customer the latest technology and materials available in bedding manufacturing. For us to remain in a very completive market this is something we need to do on a regular basis. It is not possible for us to refresh springs used in products that are over 10 years old as we are not able to match the existing specification. To provide this service we would have to find a specification as close to your existing mattress which then in turn equate to us performing a service that would bring the product back to as new condition. It would also leave us open to customers not being satisfied with the feel of the mattress which then makes us accountable to remedy the issue on a product that is outside of the warranty period. We hope you can understand our situation on this. Thanks Sealy

Hi there,

Of course you can have our customer care's contact details. You can contact our customer care team either by calling 1300 656 454 or sending an email to [email protected].

Thanks Sealy