I placed an order online. Easy website to use. After 14 days of not receiving the product, I tried to call numerous times. I had a recorded message each time. They communicate via email. I have notified my bank. I will apparently get a refund.

Order never received. Took my money and 2 months later nothing. No communication. Beware. Beware. Beware. Not a legit business. Fake. Dishonest. Charlatans. Please read before ordering. Not legit. Thieves.

Bought two products back in April. The first came several weeks later. The second I was told, was delayed. I chased it up mid July and suddenly got a refund. They must get lucky occasionally when people forget they’ve ordered and not received the goods. Avoid.

I wouldn't bother with this site. I order 4 candles and the only notification I received was my PayPal receipt. Before I emailed them I saw all these terrible reviews and panicked. So a week after I placed the order I queried whether my order was dispatched and received no response. About 3 days after I followed up again and asked if the order was dispatched and if not then I wanted a refund. They said they would check with their warehouse, that was 6 days ago and I have had no further emails. I have checked my Paypal account and they have refunded my money which is great but they haven't made contact with me again.

Ordered products. After a period of time, my cc payment was still pending. Rang to inquire. Told not to worry it would be there at the “end of next week”. Finally emailed to ask them to contact their supplier, in USA, as to the availability of the product. They didn’t have any! Refund was issued quickly.

After 2 weeks of waiting for my item to arrive I emailed SenseOnline to ask about the whereabouts of my item only to be told that it was almost ready for dispatch. 4 days later and I finally receive my shipping confirmation & discover my item is being shipped from overseas. Won’t be using this online store again.

Despite the fact they say they’re based in Melbourne, it seems lots of their products are ordered from the US and shipped from there. I’d rather purchase from the US myself if I wanted to wait this long for a product, and I’m sure it’d be cheaper. Finally received an email about my order being on its way from the US after hearing nothing for 2 weeks. Not sure why it took them 2 weeks to get it dispatched.. and now I’m sure it’ll be another week before I receive it. Ridiculous.

Ordered and paid for a Shiseido cream on Wed 12 July. No response until i emailed them on Mon 24 July where they said they will check the couriers. Received my EXPECTED response back 48hrs later on Wed 26 July. No more stock!
Honestly, they could've found this out within the first few business days. What a waste of time. Website doesn't seem to be up to date. Obviously they order from overseas. Very unhappy.

I started using the M2 products about 1 month ago and have been purchasing this product via Senseonline.
I struggle with adult acne and have used prescription strength meds. Nothing worked well. Since I have been using M2 cleanser, Refinish 20% and the moisturizer, I can finally see a difference! My pores are much smaller and my acne is clearing up. My skin feels smooth and brighter. I highly recommend trying this product!!

I bought some probiotics from their site and had a question about dosing so called the number on the bottle, the company told me not to take the product because this site is NOT one of their retailers and the product is likely a FAKE!!! Then I noticed the return address on the shipping box is coming from a small town in pennsylvania?? How scary and disgusting someone would do this, they're probably making a bunch of people sick with their fake products. Do not buy from here!!

You are not supporting an Australian business when you use this site. It's just a re-seller that buys your item from places like Amazon and then sends them on to you. This is why the orders are taking so long. DO NOT USE!!!!

I paid for CeraVe Foaming cleanser via Paypal on the 12 September. I received it today (6th November). It has taken so long that I had forgotten that I had even ordered it. On top of this, their prices are just outrageous. What would have cost less than $10 in the US cost me $40 here.

I was charged $55.00 for a 2oz size NUFace gel primer - I thought I was getting the 5 oz size - what an overcharge -look somewhere else like AMAzon for this ---I wont be buying my ongoing products that I need from here again -ever

A online store that actually communicated with me, and answered all my questions. I had the most easy free shopping experience with senseonline. My products arrived in time and was pleased with the overall service. Cant go wrong buying from here, the item i ordered is an american brand that you can't simply buy here in australia, so i am extremely happy that i can purchase it from this company, i did buy a few other things too and all are to my satisfaction. No issues to report, and will continue to buy from senseonline, they have great sales also...

i ordered urban decay products and some other products, they arrived within 10 days, I am very impressed with the service. I contacted the customer team and they responded back to my email immediately. So many brands to chose from, am Very happy and satisfied with senseonline.

I had no issues with senseonline, i ordered a few make up items and skincare and my items arrived within 14 days. Very satisfied, definately will come back and purcahse more items. Customer service team were fantastic and kept me up to date.

Very slow postage. But that's expected with international items. Waited almost 2 months for it. Got worried after reading reviews that it would never come. But it eventually did. I emailed them a few times and the customer service seemed fine :)