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Plumbing, Electrician, Heating & CoolingRobyn - MelbourneGreater Melbourne (Metropolitan), VIC
- 2 reviews
Great Service
Shane & Michael installed a Bosch Cooktop for me today and they were outstanding!!
Truly professional and courteous guys.
I cannot thank them enough for going above and beyond to get the job done.
Highly Recommend.
Thanks again guys you are the best!
Robyn (Caroline Springs)
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Carmen
- 2 reviews
Super efficient and great customer service
Job #381478
Got them to take away the old ducted system in the house and install a new one in the basement. Very efficient and the team was very friendly and happy to answer all my questions. Price was reasonable and would recommend. Thanks team!
1 comment
Service TodayService Today
Hi Carmen,
Thank you so much for taking the time to leave a 5 star review. It's fantastic that the Service Today Team provided great services and solved your issue. I will definitely pass this feedb... Read more
ack so the technicians can we recognised for their great work. We hope you enjoy your new ducted system.Similar opinion? Write a review on ieatwords.com.au!
ViralGreater Melbourne (Inner), VIC
Pathetic/ Ridiculously high price
I had booked them for small plumbing work (to change leaking tab). The quotation I got is $366. I had to cancel the booking and wasted $49. BE AWARE. I FEEL LIKE TRAP.
1 comment
Service TodayService Today
Hi there,
I am sorry you felt this way. I would like to investigate this with our Customer Liaisons Officer and management. Can you please provide a job number. ... Read more
Otherwise please contact me on 0488801628 to discuss this further. Kind Regards, NatalieSimilar opinion? Write a review on ieatwords.com.au!
Find out how Service Today Melbourne compares to other Home Improvement
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Point Cook PaulGreater Melbourne (Inner), VIC
Overpriced
Prompt call out and friendly electrician. However he quoted over $700.00 for a 2hr, maximum job with no parts. Ludicrously expensive and sadly I cannot recommend.
I note that most of the bad reviews concern overpricing by Service Today, obviously the H/O isn't listening to what people are trying to tell them!
1 comment
Service TodayService Today
Hi Paul,
We are pleased that you were happy with our customer service. I am sorry you feel this way about the quote provided, we would like to further investigate this for you. ... Read more
Paul I am unable to locate your details, can you please provide a job number. Otherwise please contact me on 0488801628 to discuss. Kind Regards, NatalieSimilar opinion? Write a review on ieatwords.com.au!
Garry SwannGreater Melbourne (Outer), VIC
Again fast prompt and great service
#381607...I had an issue with my split system unit leaking water over my patio.I placed a call to service today at 9.37am Saturday morning and the issue was fixed by 11.30am I cannot speak highly enough of the service and the professional and curtious job done by guy that helped me bigtime today..sorry I can’t remember his name...
1 comment
Service TodayService Today
Hi Garry,
Thank you so much for taking the time to leave a 5 star review. It's fantastic that Deniz the plumber provided great services and solved your issue. I will be sure to pass this feedback so Deniz can be recognised for his great works. ... Read more
Thank you for trusting in Service Today once again! Kind Regards, NatalieSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Unprofessional and uneducated in the field
Absolutely appalled with this company. My mother has been so taken advantage of in many ways. We had 2 split systems installed over a period of a year and one of them which was installed about 6 months ago stopped working with heat. We called service today, they came out and realised it wasn’t even installed properly and gas had been leaking over a span of 6 MONTHS. We were told someone else would be back the same day to fix the issue, instead they came back the following day - no phone call, no message.
My mum is very a very patient person, ...Read more
but saw this situation as extremely unfair and having spent an absolute fortune with this company recently (upgrading our entire switch board as well as the split systems) so she kindly asked if their was any reimbursement or maybe a discount for future service.. my mum is also a VIP member. She was quoted $2000 for a split system to be installed and was then told that a discount applied would come down to $1,500... The other split system that was installed and done incorrectly was originally $1,500 - and this was apparently due to “inflation” and at the same time as telling my mother this the electrician was on the phone to his boss laughing. Absolutely disgusting behaviour and so unprofessional. I cannot believe that you claim to have qualified technicians, yet someone installs a brand new unit and fails to install it correctly AND you don’t even offer appropriate compensation for doing the wrong thing. I want the contact details of someone higher up in the company to speak to asap and without a rude attitude this time thanks.. Otherwise I will be taking this further externally.1 comment
Service TodayService Today
Good Afternoon Zoe,
I am really sorry about your experience with Service Today. Can you please provide a job number so I can get our Customer Liaisons Officer to investigate this. ... Read more
Otherwise please contact me on 0488801628 to further discuss. Kind Regards, NatalieSimilar opinion? Write a review on ieatwords.com.au!
NirajGreater Melbourne (Metropolitan), VIC
- 2 reviews
Replaced controller for ducted heating
I called Service Today to get the quote for my ducted heating .
The person who came to check mentioned controller is faulty and need to replace it.
He charged me $572 for controller and it’s charges.
After two hours when I tried starting heating system it was dead .
When I googled I can see that controller price is $120.
I have asked for call back and waiting for there visit, looking at the product review I am having same feeling of scammed.
Today two guys visited my place to check on controller and mentioned motherboard is not working and I should be replacing old system with new gave me quotes for same .
3 comments
Service TodayService Today
Hi Niraj,
I am really sorry about your experience with Service Today. Niraj, can you please provide a job number to locate your details so I can escalate this to management for further investigation.... Read more
Other wise please call me on 0488801628 to discuss this further. Kind Regards, NatalieHere is the job Id - 381047
After those guys left again my system stopped working
Service TodayService Today
Hi Niraj,
Thank you for time this morning on the phone, as per our discussion this matter is under investigation. ... Read more
Kind Regards, NatalieSimilar opinion? Write a review on ieatwords.com.au!
Job # 380851 - fix new water filter.
Announcement call sent prior to arrival; plumbers arrived when they said they would. They worked efficiently, and with little intrusion; they explained operation of new mechanisms clearly, and guaranteed future service requirements. I will use them again.
1 comment
Service TodayService Today
Hi Maggie,
Thank you so much for your 5 star review. It's fantastic that Deniz and Ben provided great services and solved your issue. I will be sure to pass this feedback so they can receive the recognition they deserve. ... Read more
Maggie thank you for trusting in Service Today once again! Kind Regards, NatalieSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
JoanGreater Melbourne (Inner), VIC
Excellent and Professional service
Booked this Organisation to look at my air conditioner in the apartment. Two technicians came out to assess the fault and advised that they could not repair the system as it is a commercial system. Very professional, knowledgeable and punctual . I would highly recommend the company to all my family and friends. Joan Collins Street Melbourne
1 comment
Service TodayService Today
Hi Joan,
Thank you so much for leaving this fantastic 5 star review. It's great that our technicians provided great customer service and advised you of the correct information.... Read more
We look forward to assisting you in the future! Kind Regards, NatalieSimilar opinion? Write a review on ieatwords.com.au!
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Can’t get any better!!
Prompt, courteous, and professional (plus funny)! Used Service Today a couple times now. Each time we've been left very impressed with the excellent job they did. Our plumber today ( job number #380283) was very knowledgeable and did not try to upsell or provide us with stuff we didn’t need. He actually wanted to give a high standard to the job he was completing, which is rare today. We have no hesitation in recommending Service Today to anyone who wants a professional job with prompt and reliable service. The bonus factor not just price but they cover wide range of services, Thank you
1 comment
Service TodayService Today
Hi Helen,
Thank you so much for taking the time to leave a 5 star review. It's fantastic that Service Today always provides great services and solve your issue every time you require our services. I... Read more
have passed this feedback to Gavin the plumber so he can receive the recognition he deserves.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
SusanGreater Melbourne (Metropolitan), VIC
- 5 reviews
Installation of gas wall furnace heater
Job number 379545 was done of a Pyrox gas wall heater was installed today 2 guys very friendly and polite and talked to me of what was being done highly could not thank them and the 2 electricians very friendly as well
I would use service today any time
Thanks guys again great job today.
1 comment
Service TodayService Today
Hi Susan,
Thank you for your review. I appreciate you taking the time to share your experience. I will pass the feedback onto the technicians.... Read more
Thank you for entrusting Service Today yet again with your household needs. JoanneSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
AnthonyGreater Melbourne (Outer), VIC
Excessive charges and no reply to follow up email.
Engaged this company to diagnose a fault and repair with an air conditioner / heating unit. Charged $180 for 15 minutes work and told no replacement parts available due to age of model. Follow up email sent requesting details of fault and appropriate replacement part number. No response received.
Subsequent checks with authentic parts sellers reveal otherwise. Also Attempted to up sell to new products as the only option. Ridiculous for the amount of work involved and subsequent lack of a reply to the follow up email.
3 comments
Service TodayService Today
Hi Anthony,
I am sorry you have not received a reply to your follow up email. ... Read more
Can you please provide me with your job number so I can give you a call? I would be happy to assist you further. Regards, JoanneHi Joanne, 379379
Service TodayService Today
Thanks Anthony. I can see the quote and the email was only sent yesterday.
I will follow up today and call you back.... Read more
JoanneSimilar opinion? Write a review on ieatwords.com.au!
PAULINEGreater Melbourne (Metropolitan), VIC
Fantastic Service
Highly recommend this company, fast and efficient service, technicians were fantastic and our heating was fixed within one day of making the call. Really impressed with everything from the initial phone call to the completion of the job
3 comments
Service TodayService Today
Good Morning Pauline,
Thank you for taking the time to leave a 5 star review. It's fantastic that Service Today provided great services and solved your issue. ... Read more
Pauline can you please a job number so I can pass this feedback. Kind Regards, NatalieHi Natalie.. the job number was Job No: 378151
Service TodayService Today
Hi Pauline,
Thank you for providing the job number. I have passed this feedback to Alim and Baz so they can receive the recognition they deserve.... Read more
Welcome to the Service Today Family ! Kind Regards, NatalieSimilar opinion? Write a review on ieatwords.com.au!
Nigam VGreater Melbourne (Metropolitan), VIC
- Melbourne Plumbing
- Verified customer
Exorbitant costs. Scammed
For replacing a plastic white cistern $581.77, for replacement of Pan Collar $533.09, supply and install boundary pressure limiting valve $679.27 plus $143.00 membership fee (what) total cost $1847.82. Really got taken or rather scammed by Service Today. I hope karma pays a visit soon.
2 comments
Service TodayService Today
Good Morning Nigam,
I am sorry you feel this way. I have lodged a complaint for you and our Complaints Liaisons Officer will contact you within 24-72 business hours to discuss your concerns.... Read more
Kind Regards, NatalieNatalie a rep called Jonna rang and offered me $143 refund if I removed this review. Not sure if that is called bribery?
Similar opinion? Write a review on ieatwords.com.au!
Satisfied RickGreater Melbourne (Metropolitan), VIC
Toilet Seat Replacement
The cost estimate was initially high, however, they negotiated a more acceptable price . The job was completed to my satisfaction. I have used this contractor a number of times, there service is friendly & prompt .
3 comments
Service TodayService Today
Good Morning,
Thank you for your 5 star review. We are very pleased that you are happy with our services. ... Read more
Can you please provide a job number so I can pass this feedback. Kind Regards, NatalieJob No: 377159
Service TodayService Today
Thank you Rick, I have passed this feedback so Simone the plumber can receive the recognition he deserves.
Kind Regards, ... Read more
NatalieSimilar opinion? Write a review on ieatwords.com.au!
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Anna LattanzioGreater Melbourne (Inner), VIC
- Melbourne Plumbing
- Verified customer
They are the biggest rip offs i have ever experienced in my whole Life. Never use them!!!!
They charged us $480.00 to check a leaking roof and then wanted an additional $560.00 to repair it. Very dodgy and charge way too much. I was told that price is ridiculous when i got a 2nd quote from another company.
Similar opinion? Write a review on ieatwords.com.au!
- Melbourne Electrician
- Verified customer
Do not use them
We had an electrical board replaced. We had to wait six weeks for the Certificate of Electrical Safety to be given to us, i.e. the inspector signed it on 14 Feb, we were given it today (31/3). Your electrician arrived at our house today. He had not contacted us to tell us he was coming. Her handed the Certificate to my partner and then refused to leave unless she used his phone to payment payment. My partner refused as she did not think it was reasonable to risk her health (COVID-19) to pay a bill. He refused to leave our house unless payment was made. Are there stand over tactics normal and what would Energy Safe Victoria think of them being used to extract payment (on the spot) for the Certificate that took six week to be given to us.
1 comment
Service TodayService Today
Hi Kelvin,
I have spoken with Yvonne about the concerns raised and do hope to provide explanation should she wish to call call me back.... Read more
JoanneSimilar opinion? Write a review on ieatwords.com.au!
JudiGreater Melbourne (Metropolitan), VIC
- 4 reviews
- Melbourne Plumbing
- Verified customer
Friendly, fast & efficient
Gas plumber installed new oven perfectly. No mess, no fuss and extremely polite. Very happy to highly recommend this service #374849. Thank you very much gentleman. Once again take care.
1 comment
Service TodayService Today
Hi Judi,
Thank you very much for taking the time to share your experience and for entrusting Service Today yet again.... Read more
We are so pleased to assist you yet again. JoanneSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
J LGreater Melbourne (Metropolitan), VIC
- 6 reviews
- Melbourne Electrician
- Verified customer
Exorbitant price
The first electrician came by to assess the installation of bathroom heat lamps, then he said our switchboard 8 switches needed to be changed, that would cost total of $2500+. Then he said there’s complimentary assessment of smoke detectors included in the call out fee, upon checking, he said our smoke detectors were out dated and required replacement, that would cost another almost $1000 for 2 smoke detectors. I was hesitant but seeing eventually that will need to be replaced, so reluctantly agreed to the price. However, I reckoned he jacked u...Read more
p all the price, seeing this Covid-19 crisis, getting desperate and taking advantage of every single job. I asked for the itemized invoice to show me the breakdown of the work and cost, but nothing was provided. The job has been competed by another electrician from the same company today, he did a great job. However, the whole pricing was ridiculous and ripped off. I haven’t received a single invoice listing each work item cost, only an electrical certificate. Job no: 374137. This would be my first and last using them.2 comments
Service TodayService Today
Hi John,
Thank you for your feedback. I am sorry you will not use Service Today again. I have looked into the job and can see that the correct price has been issued. Service Today has not increased the prices due to the current crisis.... Read more
I can request a itemized account to be emailed. JoanneThe balance has been paid immediately after the job via Bpay. As the EFTPOS machine from the electrician wasn’t working on the day, I was asked to pay via Bpay online. I wonder the electrician should ... Read more
have recorded the Bpay payment detail and should have already uploaded payment screenshot in your system, why wasn’t it reflected in your system?Similar opinion? Write a review on ieatwords.com.au!
- Melbourne Electrician
- Verified customer
Ripped off
I would advise not to use this company. We had [name removed] come out to fix our ducted heating unit. Replaced two parts on it and charged my wife $3000. Have since found out the parts are worth around $400 each and could have had the job done for around $1000. Trust is a word I rate highly, they have destroyed this for me. My wife was inconsolable! Waiting to hear back from them with justification. Job no 373830. By the way 1 star was generous, and that’s me being honest. Honesty there’s another word they could look up
1 comment
Service TodayService Today
Good Afternoon Paul,
I am sorry you feel this way. I can see that you spoke with one of colleagues yesterday. This job is currently under investigation, someone from my team will be in touch shortly.... Read more
Kind Regards, NatalieSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
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Service TodayService Today
Hi Robyn,
Thank you so much for taking the time to leave this 5 star review. It fantastic that Shane and Michael provided great services and solved your issue. I will definitely pass this feedback so they can be recognised for their work. ... Read more
We look forward to assisting you in the future! Kind Regards, Natalie