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Reviews

(2,162)
(291)
(63)
(65)
(437)
  • Customer Service
    4.4 (250)
  • Timeliness
    4.6 (245)
  • Job Satisfaction
    4.4 (229)
  • Rates and Fees
    3.7 (238)

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Callout service

published

good customer service and friendly staff which explained the process and provided a solution that worked for both parties. Would consider for future work. Thanks for the assistance and timeliness.

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Sandra L.

Sandra L.Sydney, NSW

Fantastic service

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Googled for an electrician. These guys came with excellent reviews. The electrician came promptly and worked very efficiently. Will definitely use them again and would not hesitate to refer them to my friends and family.

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Responsive and excellent communication

published

Called 4.30pm the day before to arrange a CCTV inspection for the next day and they were able to book in straight away.
Plumber called to advise they were 10mins away on the day. Called to clarify information needed (exploration and identification of where stormwater was discharging to)
Carried out work and within 30 minutes, emailed across photos, investigation results and called across to advise and take payment.

Extremely efficient, friendly, responsive and fast!



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3 comments
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Job No: 369831

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Jenni

JenniGreater Melbourne (Outer), VIC

Work great, time management issue.

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extremely happy with the work performed. What soured my experience is that my job was booked for 7am and they sent them to another job first nearly 2 hours late.

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Beilbs

BeilbsSouth Australia

  • 9 reviews

Sooooo amazing

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I googled these guys, live chat came up and OMG they are fantastic I had a huge problem with stormwater off our tennis court. They gave me two times that day I took the between 10 -12 option they came at 10.30 spend over an hour used cameras to go up my pipes explained the problem clearly, charged $49.00 which I have since received back as they came the next day, dug trenches we needed 50 meters of 150mm storm water pipe laying and attaching to a culvert, the whole job was completed in 2 days they cleared away any mess, they where so professional I can not praise these guys enough. The service was amazing. Steve and his team where very professional the huge job was done in 2 days!!!
I can't thank them enough .

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3 comments
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Beilbs
Beilbs

JOB NO 368419

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Thank you, I have passed this feedback.

Natalie


Sung Lee

Sung LeeGreater Melbourne (Outer), VIC

Amazing job

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Quick sercice.
Fast reply and response
Amazingly quick job done
Thank you so much for hard work with a great outcome.
I really appreciate that you came on right time and good services!!!
Thank you

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Prompt and professional

published

Service Today staff are prompt and dedicated to their work. Above all they are client centred. We are impressed by their professionalism and quality of work and are happy to use them any day.

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Greg Clark

Greg ClarkGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Buyer Beware

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Greg Clark
Greg Clark

Natalie...that is incorrect...I am frustrated that Service Today people have zero interest

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Greg Clark
Greg Clark

Liz

LizSydney, NSW

Best service

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Best service I've had from a trade. On time, polite and very helpful. Also support service in terms of booking was so easy. Well done on all counts. I'd recommend to others.

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Prompt service, professional staff.

published

I find this company easy and professional to deal with. The staff are experienced, knowledgeable about their field of expertise and respectful of your home. They ring before they arrive and clean up before they leave. This company presents itself in a way that gives me utmost confidence in their advise and the quality of their work.

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3 comments
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Caroline M.
Caroline M.

Job No: 366156

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Thanks again Caroline. I will pass the feedback onto the team of technicians that completed the work.

Joanne

The reviewer stated that an incentive was offered for this review


Candace

CandaceSydney, NSW

Respectful and courteous

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Ben urgently came to help my disabled friend - he listened to the issue patiently - was efficient and helpful - fully explained the service and even mopped up after himself. Great service. We have used them before on a big drain job and will use them again if the need arises!

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Anup Bansal

Anup BansalSydney, NSW

Very efficient work

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Very efficient, professional and nicely explained in detail about the problem and the required job needed to fix it .I like to call Steve again for any electric work if needed in future

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James

JamesMetropolitan Adelaide, SA

  • 2 reviews

Hot Water

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From the time of my initial inquiry to the completion of the job the services provided by the office and tradespeople was excellent. The initial visit to assess the work required was extremely fast, within two hours of my call, and I was presented with a clear and concise description of the work required and cost. The installation of the water heater commenced the next day and the phases of the job, electricians first followed by the plumber was seamless. The installation was completed with very little disruption to our household, in a very professional, courteous and caring manner. When the work was completed all of the unwanted items were removed and the area was left clean and tidy. Thank you for a great customer service experience.

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3 comments
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James
James

Hi Natalie,
The job number is 368421. The installation team were: Tom who did the original job assessment, Chris and Aaron electricians and Dino the plumber. All of them did a great job and represented Service Today extremely well.

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stephen

stephen

  • 2 reviews

Quick response

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Quick response from the the technician was sorted within a couple of hours, professional service, Very happy to recommend and use this company again . It was easy to navigate through

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stephen
stephen

368399

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Great team of professional staff

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I originally engaged Service Today to service my evaporative airconditioner. The guy who came out to my place was very professional and respectful. He explained the range of services provided by Service Today. Because of the great experience I’d had I then engaged Service Today to do a range of worms around my second property, including plumbing and electrical work. Each of the staff who came out were thorough and respectful, as well as personable and just generally good people. I’ve since recommended Service Today to several family members and friends.

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Kate
Kate
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Warilla Family

Warilla FamilyIllawarra, NSW

Amazing service and very friendly and helpful

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Had a ceiling fan and stove installed. It was a hassle free process and I would definitely book through these guys again. Steve called before he arrived and was even helpful in recommending an exhaust system to install and how to do it. Lovely guy.

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Adelaide - amazing experience from start to finish

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Rang the team at Service Today to provide a quote for a commercial room which I was entering a lease on. The land lord demanded an in depth description on the work that was needing to be done. Service Today went above and beyond, even taking photos and showing the land lord where new piping would go also mentioning all work would be removable with no damage to the building. As soon as approval was sent, Service Today had to work completed within 24 hours. Thank you again to Ben and the team for even fitting new lights and power points without hesitation on the same day. Would highly recommend to anyone for any job, big or small.
Daniel

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Lisa

LisaMetropolitan Adelaide, SA

Fantastic techs

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Over 2 visits I saw 3 techs, each of the techs were punctual, polite and clear when explaining what needed to be done. They were very respectful of me and my property. Thank you Sam 367383

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Kevin

KevinMetropolitan Adelaide, SA

  • 4 reviews

ABSOLUTE RIP OFF.

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I had a quote to disconnect an old gas stove and connect a new one. A 30 to 40 minute job with also supplying a new hose ($20 value) and an isolation ballcock. (just a tap)"
I waited (quoted a time between 12.00 pm and 4.00 pm and it was not until 3.15 pm I was contacted.
I was quoted $600 - I told him to get out. I rang another gas fitter - $200. He has quoted me a between time of one hour.
He did the job and even re-lit the hot water service pilot light.
They are way over priced, stay right away from them - they have too many layers of bureaucracy who all get paid. Use a small private licensed gas fitter.

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Kevin
Kevin

Your office provided the costing to the gas fitter - you have my details so look it up.


Lou

LouSydney, NSW

  • 2 reviews

Fantastic and excellent job!!!

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Dave the plumber gave me a courtesy call to confirm time of arrival - and he was on time. He was super polite, clearly explained the job and costs front up. He replaced the taps and fixed the toilet with no fuss - I'm more than happy to recommend his services to anyone. Thank you Dave and appreciate your Service.

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5 comments
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Lou
Lou

Hi Natalie, the number is 34185.
Cheers Lou

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Questions & Answers

Rajan P.

Rajan P.asked

We had bad experience with your service. So disappointed, your so called electrician left air condition main circuit board cable disconnected while investigation. As a result, Samsung air con. tech didn't attempt to fix the air con issue. Because of your electrician's negligence, we have to pay price for that.

I had good 45 minutes chat with your receptionist at Adelaide. I asked her to book an electrician to connect the cable at circuit board, which he had disconnected without any reason. He should be liable to fix the issue rather creating another issue on top. She kept on asking for call out fee of $49.00 even though that was not our fault. Its all your electrician's fault. Why should we be responsible for that. She also mentioned its in our terms and condition. You guys are worst ever i encounter of. i never ever recommend to other people.

2 answers
Stunned Mullet.
Stunned Mullet.

Remember the Australian Consumer Law Guarantees: under s 54, all services must be provided with reasonable care and skill. The guarantees cannot be waived by their exemption clauses, even if you sign on the dotted line. So when they cite their 'terms and conditions' just ignore it as in most cases you get way more protection under statute law ie the Australian Consumer Law.

Rajan P.
Rajan P.

Hi Stunned,

So, can authority ask the provider to hook up disconnected wire in Switch Box asap. Until now we don't have air conditioner working / air conditioning specialist could not fix the issue without power to the circuit.

Thank you,

Rajan


Pommie

Pommieasked

As well as gutter cleaning, is there anyone to do small roof repairs - such as pointing work to ridges?

1 answer
Don
Don

Yes, in Sydney try Matt Garratt at Roofs Above and Beyond 0416 041 678. Don't bother with Action Roofing.


Stacie K

Stacie Kasked

Hi there,

Are you able to give a quote on how much it will cost to replace taps in two showers, two basins and a bath? (We Already have the taps to install)

Thanks

No answers

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