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SGIO Comprehensive Car Insurance
DisappointedPerth, WA
UnAustralian!
During COVID 19, with widespread, loss of household income, approached SGIO asking if they were prepared to offer any reduction or change to payments, ie 3 or 6monthly. I am a Registered nurse and many major businesses are offering assistance.....SGIO is NOT one of them! After MANY years as a loyal customer, I am extremely disappointed in their unwillingness to help their fellow Australian in this time of need....not to mention that I needed to EXPLAIN to the representative what the 'current situation' actually meant for us all here on the ground....i was however, wished All-the-Best... CHEERS!
1 comment
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KarleyGreat Southern, WA
- 3 reviews
No Service
Over two weeks since I have lodged a claim online. Several phones call for which I had to wait over half an hour to be answered, and still no information. SGIO used to be so good, sadly claims gone offshore and so has service
1 comment
Care TeamSGIO Insurance
Hi Karley, thanks for your review.
Unfortunately we are busier than usual after we had multiple weather events sweep the country in the last 3 months. Our claims team are working extremely hard to g... Read more
et to everyone and regardless if your call is answered onshore or offshore we do aim to provide the best possible experience.Similar opinion? Write a review on ieatwords.com.au!
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3.8(5,555)Ann KayPerth, WA
Wonderful Service
Hello SGIO Customer Experience Team
Re: Claim Number [Number Removed]
I am writing to express my total and complete satisfaction with the service SGIO has given me. We have been with SGIO for over 20 years and I have never had any cause to complain about the service it has afforded us. I am very happy with the service we get from SGIO and would not hesitate to recommend it to anyone who asks.
Kind regards
Ann Kay
Policy Number: [Number Removed]
PS I am writing this way because the feedback form has expired while I was away.
1 comment
Care TeamSGIO Insurance
Hi Ann Kay, thank you kindly for your great feedback. We are proud to be able to help you so well. ~ Jono
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Find out how SGIO Comprehensive Car Insurance compares to other Car Insurance
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Apex
- 2 reviews
- 2 likes
Avoid like the plague
I had a car accident, unfortunately it was wet and the car slide from underneath me and hit a barrier. Not much I could of done but glad no one was hurt.
Anyhow had market value on my rare skyline r34 and they just took the car and didnt even get a quote to fix. They claimed it was an instant write off. Got a call from [name removed], the assessor who said cars only worth 12k and tried to force me to take it. I refused and said its worth more than that. I showed proof from local prices that the car is worth 20k+ in similar condition.
[name r...Read more
4 comments
Care TeamSGIO Insurance
Hi Apex, we offer the ability to choose the amount your car is insured for. This can help prevent disagreements with a cars Market Value. It can be a bit more expensive then Agreed Value because we do... Read more
all treasure our car, but what we value our car isn't always what the market is willing to pay. Is there any reason you chose to insure your car for Market Value instead of Agreed Value? When it comes to the salvage rights to the car. The PDS clearly states what happens to your vehicle when it is written off. In terms of being able to keep the wreck, this is normally only offered for specialty car insurance products like our Vintage, Veteran & Classic insurance. This is usually the same for other insurers where normal comprehensive doesn't include that unless you are with a speciality insurer. If keeping the wreck was something important to you is there a particular reason you chose the comprehensive level of cover? ~ JonoOther insurers give you the choice to keep the car, I wasnt given the pds statement when I signed up.
As far as market v agreed, the price of these cars is only going up in value..... plus when I di... Read more
I am giving my review. If I have to argue with assessors when Ive clearly stated the facts then I dont think its a good product or experience. You want to feel good about insuring.
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Questions & Answers
Sorry, there are no questions about SGIO Comprehensive Car Insurance but you can read 2 questions about SGIO Car Insurance.
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Care TeamSGIO Insurance
Hi there, we are here to assist customers where needed however each case is different and we will discuss the customers needs individually. If you still have a policy with SGIO and would like to discu... Read more
ss what we can do further, please send us a PM on Facebook. ~Natalie