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Sharp SJFP624V / SJFB624V / SJFP676V
SJFB624VWH (624L, White), SJFP676VSL (676L, Stainless Steel), SJFP624VBK (624L, Black Stainless Steel), etc...CharlesSydney Surrounds, NSW
This product is has problems with after sale services
I have purchased this fridge Five years ago and now electric motor fan has collapsed and parts is not available in the country. I have call Sharp Customer Services and lodge complain regarding parts availability they sorry but parts is not available and they told me that particular fridge is not made anymore and parts has to come from overseas and they cannot do anything about it, runaway from Sharp appliance because they don’t keep anything for it. They still making this kind of fridges I was forced into buying this fridge because of the height of the unit, after sale services and Customer Services doesn’t exist and they don’t care.
Purchased in September 2021 for $3,200.00.
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PamelaWestern Australia
- 7 reviews
- 2 likes
Perfect fridge for us
Recently purchased this fridge for my new home. Its a very basic fridge in that it doesnt have all the bells and whistles of some of the other models out there - no water dispenser/tv in door - that sort of thing. Which was GREAT! I wanted a fridge freezer that was exactly that. I didnt want half the fridge space taken up with an ice and water dispenser. There is heaps of door space and inside space. I've gone from needing a spare freezer in the garage to not needing it at all!!
The fridge itself looks great, temperature seems good throughou...Read more
t and is easy to set/change. Fridge is easy to open and close. Have to make sure that you do actually properly push it to close it, but if you dont, it beeps after a short time to alert you of it. So far, loving this fridge!!1 comment
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Anthony Smackay
Door alarm issue
Have had the fridge for about 4 years and for at least 3 of those years the alarm for the door goes of when the fridge is more then half full. The doors look closed but we have to apply additional pressure to both doors for the alarm to stop sounding. I can put up with the broken plastic shelves in the fridge but the door alarm is annoying. It may be the plastic hinge issue that other people have had.
1 comment
Sharp A.Sharp
Hi Anthony,
We are concerned to hear about your experience. Could you please send us your contact details through to [email protected], referencing this CRN 533131? Our customer care team will investigate and assist you accordingly.... Read more
Kind regards, Sharp AustraliaSimilar opinion? Write a review on ieatwords.com.au!
PkooAdelaide
- 4 reviews
Great fridge, spatious, well built, economical
This fridge maintains the temperature quite well. There is ample space in both the fridge and freezer. The one downfall is that it is not very streamline. The fridge seems to be active most the time with a small hum in the background. The fridge is also easy to clean
1 comment
Sharp A.Sharp
Hi Pkoo,
Thank you for the wonderful feedback, it is always great to get feedback from customers. We hope you continue to enjoy using your Sharp Refrigerator.... Read more
Kind regards, Sharp AustraliaSimilar opinion? Write a review on ieatwords.com.au!
NoriMelbourne
accessories quality is no good and very bad service
Purchased Sharp fridge 2 years ago. We had a issue with this product when we purchased. Took a few month to solved issue due to no response from Sharp.
Now bottle Pocket came off when open the door for several times and end up it broken and we can't use it anymore, so we ordered through supplier and paid. It was a begging of this year. The supplier told me that I'll received in 2-3 weeks. Item didn't arrive so I contacted them a more than month later I ordered. They said they will chase up. They called me yesterday and said it will be in late June 2017 because goods comes from USA.
Get replacement parts from Sharp is so difficult.We wouldn't purchase if we knew their service is like that.
1 comment
Sharp A.Sharp
Hi Nori,
We appreciate the feedback and will pass it on to the relevant managers.. If you still require any assistance, please send your contact details to [email protected] referencing this review,... Read more
our customer care team will contact you to assist accordingly.Similar opinion? Write a review on ieatwords.com.au!
Poor quality accessories
Like the space of this fridge however the quality of the plastic compartments and drawers are flimsy. Despite my gentle handling the hinges pivot point of the vegetable crispier lid/cover broke. Disappointed of the quality of the product for a fridge of this pricing. Hesitant to replace due to poor durability of the accessories. Maintaining quality veg and fruit without the lid would probably be compromised.
1 comment
Sharp A.Sharp
Hi Aggie,
We appreciate the feedback and would like to assist. If you could please send your contact details to [email protected] referencing this review and CRN 520550, our customer care team will contact you to assist accordingly.... Read more
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N BellBellingen
- 2 reviews
- 1 like
And, here we go again: a broken door hinge
We had a similar experience. First the dairy compartment hinge broke. Then, again within the first 18 months the crisper drawer hinge broke. Sharp was responsive and replaced both parts quickly.
But, now a hinge on one of the doors broke, just out of warranty period. We contacted Sharp customer care (CRN 496521). Sharp say that it ‘might’ fall under some manufacturer warranty and to call a Sharp designated service person to inspect the unit. Problem is, if it isn’t covered we will have to pay for the service call and then the part and then ano...Read more
1 comment
Sharp A.Sharp
Hi N Bell,
We are sorry about your situation and have passed your feedback on to our customer care team. They will contact you to assist accordingly.... Read more
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KurtSydney
Here we go again: another broken hinge
Again, the vegetable crisper drawer lid hinge broke-in the same place as all the other breakages. This was the third replacement in 15 months. This time, I tried to mend it with super glue. It lasted two days and I will mend it again. Getting a replacement part from Sharpe is very difficult. One part, the lid seals, was collected from a Bankstown Airport depot. The lid from a Lidcome transport depot. I am sorry we bought this fridge with its ongoing plastic parts braking (yes, the dairy compartmemt lid hinge also broke-same design as the crispe...Read more
r lid hinge.) Sharp have been good to replace all these parts under warranty. The lid costs about $90 and I am really worried that we will have to put up with these poorly designed lids for a long time when the warranty runs out. In all other respects, we are very happy with this fridge. I hope not to have to go through all the paperwork (invoices and photos) for another warranty claim.10 comments
Sharp A.Sharp
Hi Kurt,
We are sorry to hear about the situation and have passed your feedback on to the relevant managers. However, due to limited personal data availability on this website, we were unable to conf... Read more
irm your contact details. If you could please send us your contact details through to [email protected], referencing this CRN 497476, we will contact you to assist accordingly.Thank you Sharpe for responding promptly. I emailed a photo of the mended hinge which I reinforced with a piece of Perspex as the first glue line broke. I expect the hook to fail as the glue is quite ... Read more
brittle from the cold temperature. It will do in the meantime.Sharp A.Sharp
Hi Kurt,
Thank you for emailing the photo through, Customer care will be in contact shortly. ... Read more
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Love it, pleanty of room.
This fridge is awesome, I find it really easy to clean. The temperature is constant and the French doors for the freezer makes really easy access and heaps more room than the draw type freezers. And I didn't realize that it was magnetic so can keep important information on there
1 comment
Sharp A.Sharp
Hi kimlj69,
Thank you for the wonderful feedback, it is always great to get feedback from customers. We hope you continue to enjoy using your Sharp refrigerator.... Read more
Kind Regards, Sharp AustraliaSimilar opinion? Write a review on ieatwords.com.au!
IreneMelbourne
Stopped working at 10 months!!!
Love the fridge/freezer until it suddenly stopped working and Sharp customer/technical support is hopeless! Firstly, when I rang the support number to report that it has stopped working, I was asked why?! Duh! I wouldn't call if I knew. We are a family of four with the new 624L refrigerator...and we have been without a working refrigerator for now 2 weeks and counting. The tech guy came 4 times (I had to take time off work) and he still can't get it to work or figure out what's wrong. Not only I had to throw out all the food in the refrigerato...Read more
r and had the added costs of feeding the family with takeaways, I couldn't get a loan fridge nor a timeline of when it is going to be fixed or replaced though it has another 14 months worth of warranty. Really poor Support Service.1 comment
Sharp A.Sharp
Hi Irene,
Thank you for your review. We need to confirm contact details so that we can follow up - could you please email us your contact details to [email protected] alongside referencing this revi... Read more
ew so we can work towards a satisfactory resolution for you.Similar opinion? Write a review on ieatwords.com.au!
RobynPerth
Love it
Have had it since January and absolutely love it. Open fridge door and whatever you want is right there. Don't waste so much vegetables as it is at right height to see when opening door. Love that the freezer has two doors with separate drawers, so easy to use. First time ever had a top mount fridge and will never go back to standard bottom mount fridge. Very very happy. As a bonus got Raco pots and pans set, also very happy with that, have never had such expensive pots and pans before.
1 comment
Sharp A.Sharp
Hi Robyn,
Thank you very much for your positive feedback in regards to this product. Hope you continue to enjoy it for a very long time.... Read more
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JulesFPBrisbane
- 11 reviews
- 4 likes
Really like this Sharp fridge!
We’ve had our new Sharp fridge-freezer for a few weeks now and I am very pleased with it. I like the fact that there are drawers in the fridge to keep meat and fruit separate, as well as the large veg drawer. The other main reason for choosing it is that the freezer has two doors, rather than one large drawer, so you only need to open one door at a time to get what you want, same as the fridge. The freezer section also has drawers – five food drawers and two slim ones for ice cubes (Icy poles and ice blocks fit in there nicely too). One of t...Read more
he freezer drawers is deep enough to hold frozen pizzas on their side, which is useful. The fridge section isn’t the largest capacity (372L) of fridges this size but it is fine for our small family. The freezer (252L) has the most space of any I’ve owned; it’s great to have everything organised and easy to find (meat in separate drawers to veg etc). The fridge is practically silent, no noise, unlike our old F & P. I chose for the white finish because it is between white kitchen cupboards, so blends in better than stainless steel, and it looks good. Four doors, drawers in fridge and freezer Nothing1 comment
Sharp A.Sharp
Dear JulesFP,
Thank you so kindly for your feedback, it is always great to get feedback from customers. We hope you continue to enjoy using your Sharp product.... Read more
Regards, Sharp Social MediaSimilar opinion? Write a review on ieatwords.com.au!
Michael WardOrchard Hills
- 3 reviews
- 1 like
Promotion lies
Was looking at a replacement Fridge/Freezer and was choosing between the Sharp SJFP676SL and the Mitsubishi MR-L710, very close but picked the sharp because of promotion gift of pots and pans valued at $545 which i thought was good but tried to claim redemption and was only offered a cheap looking juicer. Hope the fridge is better than there bonus but would advise on the Mitsubishi, better quality.
Large lots of room
A lot of plastic
5 comments
Sharp A.Sharp
Hi Michael,
Thank you for providing feedback in regards to your purchase, and we thank you for choosing Sharp. Our Customer Care team would like to discuss your post with you and encourage you to ema... Read more
il us at [email protected], providing contact details so that we can give you a call back if required. When emailing, please also quote CRN 457867 so we can track your case.My wife phoned the Sharp customer care and after a long discussion was put onto the supervisor and after a long discussion again the supervisor hung up the phone on her, so much for customer care. We ... Read more
have now taken our complaint to Fair Trading who say we have a case.Sharp A.Sharp
Hi Michael,
Customer Care have advised that they have since been in contact with your wife and a satisfactory resolution has been achieved in regards to the above. We thank you again for purchasing Sharp - have a great day.... Read more
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ashley101Victoria, Australia
- 3 reviews
- 4 likes
pathetic service
Purchased Sharp 4 door fridge model no SJFP624VBK from one of their preferred retailer in Victoria more than 2 and 1/2 weeks ago..Despite the best efforts from the retailer (Betta Electrical and their helpful staff) Sharp hasn't been able to deliver the fridge as yet. As per sharp customer service member on the phone they have "plenty of stock" but can't deliver because of sales software ordering issues. Haven't provided any time frame when this "software issue" will be fixed. What I can't understand is why is their software issue delaying de...Read more
livery of the fridge that I have already paid for. Seriously its not the software that delivers the fridge its the bloody delivery van. Way to treat end consumer sharp glossy finish. 4 doors plenty of room advanced technology customer service and delivery reliability. not recommended unless you see the product is available is retail floor,Similar opinion? Write a review on ieatwords.com.au!
Jethro99AU
- 2 reviews
- 1 like
Disappointed
After waiting almost 3 weeks for fridge to be delivered from online store,how disappointing to discover that our brand new fridge had some small dents.Also after initially working the interior lights don't work and the door open alarm beeps when the door is closed, fortunately this function can be turned off.
Great size,good looking
Overpriced,draw guides not smooth,need remove bottle compartments to remove shelves
3 comments
Don't buy this fridge.You'll be lucky to get 3 years out of this product.
Sharp A.Sharp
Hi Jethro99,
We are concerned to hear of your experience with Sharp and we would like to investigate further details about this matter. However, due to limited personal data availability on this webs... Read more
ite we were unable to confirm your contact details. If you could please send us your contact details through to [email protected], referencing this CRN 480267, a member of our team can assist and work towards a satisfactory resolution for you.I've contacted Sharp but getting the usual runaround. Why am I not surprised.
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Questions & Answers
STEPHENasked
Hi I am looking for a replacement for the hinged rhs door top shelf cover on my 3 year old sj-fb624v-wh. .Can you help?
1 answer
Sharp A.Sharp
Hi Stephen, thank you for your interest. We have been advised by our customer care team that you can contact a spare part distributor near you via the following link ->
https://www.sharp.net.au/support/customer-support/spare-parts-outlets
If you still require further assistance, please feel free to contact us.
Marianneasked
We have recently purchased this fridge but need to remove the doors to get it into its place...any ideas?
1 answer
Sharp A.Sharp
Hi Marianne,
Thank you for your question. If you could please send us your contact details through to [email protected], and referencing this CRN - 531979, a member of our team can assist and answer your question accordingly.
Kind regards,
Sharp Australia
Sandyasked
Hi, which model of sharp refrigerator is end of the line?
1 answer
Sharp A.Sharp
Hi Sandy,
These French Door models are discontinued models - SJFP624V / SJFB624V / SJFP676V. Our current range is available on our website - https://www.sharp.net.au/home-products/refrigerators.
If you still require any assistance, please send your contact details through to [email protected], a member of our team can assist with your question accordingly.
Kind Regards,
Sharp Australia
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Sharp A.Sharp
Hi Pamela, Thank you for your purchase and review of the product. Have a lovely day.