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Reviews

(85)
(56)
(41)
(53)
(276)
  • Product Quality
    2.4 (244)
  • Return Claim MadeYes (77) · No (201)
  • Sizing True to size (92) · Very small (63) · Slightly small (34) · Slightly large (25) · Very large (14)
  • Product Appearance As advertised (53%) · Not as advertised (47%)
  • Shipping
    2.7 (236)

Reviewer Photos & Videos

  • More

Renee

ReneeSydney Surrounds, NSW

Not happy

published

I placed an order over a month ago. Order # ZBL102661, Tracking # 32886500990 it says there was an attempted delivery/No one home/Not able to be contacted. This is not true I was home and not contacted. Where is my order i purchased please?

1 comment
SheIn Australia
Alice L.SheIn Australia

Hello, Renee. Our team has sent an email from [email protected] regarding your order. Please check your email for updates regarding your order. We hope to hear from you. :)


Lina

LinaSydney, NSW

  • 2 reviews

Ref 4029357733 is looking for my delivery

published

No email no anything except a parcel connect courier card with a fake reference. Bought 3 items I will never see as can't contact Shein for order no. Money scam.

Shipping
Return Claim MadeNo
Product Appearance Not as advertised
1 comment
SheIn Australia
Alice L.SheIn Australia
Dijana

DijanaCanberra Central 2601, ACT

Don't waste ur money,

published

Poor customer service, no interest when I've told them that my parcel is lost, saying that my parcel is delivered. I've explained them that toll leave me msg to pick up a parcel, but they never give me the location from where. I've call them 3 times, once they give me wrong address saying that they are not sure, but psrcel might be there. Such a waste of time Becouse when I went there they told me that they have never receive parcel on my name . I've contact shein so many times and always same answer "please wait" . Poor poor poor customer service. I didn't spent much money, but I will never spent cent again and hopefully no one else will order from their website.
Don't waste ur time and money ppl .

Product Quality
Shipping
Return Claim MadeYes
1 comment
SheIn Australia
Alice L.SheIn Australia
Snazzie

SnazzieSouth East Queensland, QLD

  • 16 reviews
  • Verified customer

Avoid this company it’s a disaster to send anything back

published

After about 30 emails to try and send items back that do t fit I’m getting annoyed. It says EASY RETURNS. There is nothing easy about returning anything to this company.

I am still trying to correspond imagine what it’s like to get a refund. I’ll make sure it’s sent registered post.

Product Quality
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
1 comment
SheIn Australia
Alice L.SheIn Australia

Annoyed

AnnoyedPerth, WA

  • 2 reviews

dont get your refund for returns

published

I returned 2 dresses nearly 5 weeks ago and still have not revieved my refund... shocking company, do not waste your money, delivery also takes forever... no customer service line so no one to speak to

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
4 comments
SheIn Australia
Alice L.SheIn Australia
Annoyed
Annoyed

how do i contact you other than on here

Annoyed
Annoyed

its literally impossible to speak to someone via your website


Leonie E.

Leonie E.Perth, WA

Love this store

published

The site is easy to navigate, but most importantly for me was the accuracy of their sizing guides for each of the garments.
So refreshing to receive an order and find the items actually exceed expectations

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Latoya

LatoyaSouth-Eastern Region, NSW

Still waiting on order

published

Hey so I made a order Jan 29th 2020 I've made other orders as well and they all come on time accept my daughter's clothes I've had no email nothing of some one could get in touch with me thanks

Return Claim MadeNo
Product Appearance Not as advertised
3 comments
SheIn Australia
Alice L.SheIn Australia

Hi dear Latoya, this is John from SHEIN customer service group and i would be glad to assist you to track your order status here. Would you mind sending us your order number or your registered email address firstly? Look forward to your replying!

Latoya
Latoya

Please send me a phone number to contact please as I've just recieved a refund of one of my orders thank you

SheIn Australia
Alice L.SheIn Australia

Hello. We are sorry that we have no hotline service in Australia. Could you please let us know your order number? We will contact you to solve the issue asap.


Norah

NorahSydney, NSW

  • 2 reviews

Poor Quality

published

Poor quality and poor customer service never buy anything from this online store. The pics on the website is completely different to the received parcel. Waste of money so avoid

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers
1 comment
SheIn Australia
Alice L.SheIn Australia
Jodie

Jodie

  • 2 reviews

Heard nothing

published

I placed an order on 29/1/20. I have not received an email from them with any tracking information, nor have i received the items. I have emailed them and waiting to hear back but it looks like they are notorious for doing this. I will be contacting PayPal to get my money back!

Product Quality
Return Claim MadeNo
1 comment
SheIn Australia
Alice L.SheIn Australia

Hello, Jodie. We will follow up this issue if you can provide me the order number. Thanks for your kind help.

Shani

ShaniSydney, NSW

Love it!

published

I Purchased 5 dresses from SHEIN. all of them are perfect and looks exactly same as shown on their app. Highly satisfied
Only negative thing is delivery.
Thank you SHEIN

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers

Need tracking number

published

Hi there, I placed an order on the 30th of January. I have also placed orders two days after. The first order didn’t receive a a tracking number and the others did. My order number is YKZ106854. Why are the other orders coming earlier than the first?

1 comment
SheIn Australia
Alice L.SheIn Australia

Hello, Our team has sent an email from [email protected] regarding your order. Please check your email for updates regarding your order. We hope to hear from you. :)


  • Verified customer

No update about my order

published

So I ordered a bag from SHEIN a couple days ago and I know it’s still early but I have no update on my order, it says it’s cancelled when it’s already taken money out of my account ! So I have no clue about where the bag is or if it’s even coming, since it should be on the way because it’s taken money out of my account

3 comments
SheIn Australia
Alice L.SheIn Australia

Hello, Cassie. We will follow up this issue if you can provide me the order number. Thanks for your kind help.

Cassie
Cassie

My order came in today and I’m so happy with it ! Thank you so much

SheIn Australia
Alice L.SheIn Australia

The reviewer stated that an incentive was offered for this review


Dorothy

Dorothy

  • 2 reviews

Great experience

published

Shoes were as described, arrived very quickly. I am a size 38, would advise u to go for a size bigger. Would recommend. Shoes fashionable and of very decent quality

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers

Awesome

published

Was super scared looking at the reviews and took a chance! Oh my gosh honestly came within a week and my stuff is awesome! Really happy obviously there cheap but the swim wear is perfect especially travelling! Definitely ordering off you guys again!!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
See all answers
Pina

PinaFar North Queensland, QLD

Very affordable prices. Clothes quality ok for the price.

published

I was nervous to order from Shein as I read lots of poor reviews, however I was very happy with my experience with Shein. Clothes were very affordable. A huge range to chose from. My order was here in 7 days. Order a size bigger than you normally would purchase in Australia (which I did). Will definitely use this online store again.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance As advertised
See all answers
Z H.

Z H.Greater Melbourne (Inner), VIC

Good service in regards to returns

published

When I first asked for a return the shein agent replied by asking for photo evidence that the item was larger than what was suggested on the size chart. However, after replying back that I wasn’t sure how to measure some areas of it, she sent me a return ID. I really appreciate how they were able to work around the issue.

Product Quality
Sizing Slightly large
Product Appearance As advertised

Never again will I shop here

published

I don't even want to give one star will never shop with shein ever again I paid and didn't even get a order number no co confirmation been 3 weeks they just took my money and didn't even bother sending a email. Worse place to shop.

Product Appearance Not as advertised
4 comments
SheIn Australia
Alice L.SheIn Australia

Hello, could you send me your order number (in ABC12345 format)? thus, I will help you in the best way possible.

Laila
Laila

I said I didn't even receive a order number

SheIn Australia
Alice L.SheIn Australia

Hello. Would you please send us an email at [email protected] with ieatwords -Laila on the title? We will help you check the order asap.


Tracking Is Impossible!!!!!

published

Ordered 3 tops. Cannot track my order it keeps saying that I haven't ordered anything. I paid $60 plus using paypal.
Got the order confirmation. Nothing since.
Bitterly disappointed. First and last time customer.

Product Quality
Shipping
Return Claim MadeNo
2 comments
SheIn Australia
Alice L.SheIn Australia
SheIn Australia
Alice L.SheIn Australia

Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.


Mey

MeySydney, NSW

Worst ever experience

published

Worst ever experience, they are hoax, they said that they have delivered my order but i never received anything.. i am never ever going to buy from shein they are really worst

Product Quality
Shipping
Return Claim MadeNo
3 comments
SheIn Australia
Alice L.SheIn Australia

Hello, Mey, glad to help. Please send me your order number, we'll help you with it. Waiting for your reply.

Mey
Mey

Hi Alice,
My tracking number is 555926704502
Regards,
Mey

SheIn Australia
Alice L.SheIn Australia

Hello Meyyammai Valliappan, a staff from SHEIN customer service group has contacted you from email address [email protected] Please check the message in your email inbox or spam later. Hope your issue can be well solved soon.


Skye T.

Skye T.Canberra Central 2601, ACT

  • 3 reviews

Terrible quality and customer service. clothing arrived wasn’t clothing material. Was going to cost $80 to do a return.

published

Too cheap to be good. Terrible quality clothing. A shirt has fishing rope in it. Dress and shirt were made out of tarp material???? Not true to size at all, sizing all over the place.

Product Quality
Shipping
Return Claim MadeNo
2 comments
SheIn Australia
Alice L.SheIn Australia

Hello, Skye. Sorry for any inconvenience. Would you please provide us with the order number if there is any issue with our products? We'll offer a proper solution for you asap.

SheIn Australia
Alice L.SheIn Australia

Hello, Hope you are doing great. I was wondering if you got a chance to review my previous message. Please suggest if there is any update for us.


Page 1 of 26

Questions & Answers

Peter

Peterasked

Hello I have ordered on the 27/1 and still not received my package. My order number is AXX106396 and my tracking number is 555927009595. Can you please tell me when my package will arrive? it also says my package has been in transit in China for 10 days?

1 answer
SheIn Australia
Alice L.SheIn Australia

Hello, Peter. We are sorry for the delay. Our logistics center will check the package status and urge the shipping for you asap. Would you please wait another 2-4 days for the updates?


Lauren N.

Lauren N.asked

Hello! I was wondering if you could make Order number: YCP108840 urgent? Would love it before the weekend :)

1 answer
SheIn Australia
Alice L.SheIn Australia

Hello. Thanks for your message. We would like to urge the shipping for you. The shipping time is 5-8 working days. I hope you could receive it early.


Breanha

Breanhaasked

Hi I’d like to know when my package should arrive? Has been in transit Botany - Australia to destination 07/02/2020 I was wondering if this package will be here by this Friday? Online says 2-3 days order placed confirmed and submitted 03rd Shipped 04th collected In China 05th, tracking number 555927175510 order# PAB107628 would really appreciate receiving by this Friday if possible

2 answers
SheIn Australia
Alice L.SheIn Australia

Hello. We are sorry for the no updates in Botany. I will contact our logistics center to keep an eye on expediting the shipping for you. I hope the package can arrive by this Friday.

Breanha
Breanha

Thankyou Any news? (:


Get an answer from our members and SheIn Australia representatives

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