Reviewer Photos & Videos
Don't waste ur money,
Poor customer service, no interest when I've told them that my parcel is lost, saying that my parcel is delivered. I've explained them that toll leave me msg to pick up a parcel, but they never give me the location from where. I've call them 3 times, once they give me wrong address saying that they are not sure, but psrcel might be there. Such a waste of time Becouse when I went there they told me that they have never receive parcel on my name . I've contact shein so many times and always same answer "please wait" . Poor poor poor customer service. I didn't spent much money, but I will never spent cent again and hopefully no one else will order from their website.
Don't waste ur time and money ppl .
- Verified customer
Avoid this company it’s a disaster to send anything back
After about 30 emails to try and send items back that do t fit I’m getting annoyed. It says EASY RETURNS. There is nothing easy about returning anything to this company.
I am still trying to correspond imagine what it’s like to get a refund. I’ll make sure it’s sent registered post.
dont get your refund for returns
I returned 2 dresses nearly 5 weeks ago and still have not revieved my refund... shocking company, do not waste your money, delivery also takes forever... no customer service line so no one to speak to
Love this store
The site is easy to navigate, but most importantly for me was the accuracy of their sizing guides for each of the garments.
So refreshing to receive an order and find the items actually exceed expectations
Poor quality and poor customer service never buy anything from this online store. The pics on the website is completely different to the received parcel. Waste of money so avoid
I placed an order on 29/1/20. I have not received an email from them with any tracking information, nor have i received the items. I have emailed them and waiting to hear back but it looks like they are notorious for doing this. I will be contacting PayPal to get my money back!
- Verified customer
No update about my order
So I ordered a bag from SHEIN a couple days ago and I know it’s still early but I have no update on my order, it says it’s cancelled when it’s already taken money out of my account ! So I have no clue about where the bag is or if it’s even coming, since it should be on the way because it’s taken money out of my account
The reviewer stated that an incentive was offered for this review
Was super scared looking at the reviews and took a chance! Oh my gosh honestly came within a week and my stuff is awesome! Really happy obviously there cheap but the swim wear is perfect especially travelling! Definitely ordering off you guys again!!
Very affordable prices. Clothes quality ok for the price.
I was nervous to order from Shein as I read lots of poor reviews, however I was very happy with my experience with Shein. Clothes were very affordable. A huge range to chose from. My order was here in 7 days. Order a size bigger than you normally would purchase in Australia (which I did). Will definitely use this online store again.
Good service in regards to returns
When I first asked for a return the shein agent replied by asking for photo evidence that the item was larger than what was suggested on the size chart. However, after replying back that I wasn’t sure how to measure some areas of it, she sent me a return ID. I really appreciate how they were able to work around the issue.
Never again will I shop here
I don't even want to give one star will never shop with shein ever again I paid and didn't even get a order number no co confirmation been 3 weeks they just took my money and didn't even bother sending a email. Worse place to shop.
Terrible quality and customer service. clothing arrived wasn’t clothing material. Was going to cost $80 to do a return.
Too cheap to be good. Terrible quality clothing. A shirt has fishing rope in it. Dress and shirt were made out of tarp material???? Not true to size at all, sizing all over the place.
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Questions & Answers
Hello I have ordered on the 27/1 and still not received my package. My order number is AXX106396 and my tracking number is 555927009595. Can you please tell me when my package will arrive? it also says my package has been in transit in China for 10 days?
Alice L.SheIn Australia
Hello, Peter. We are sorry for the delay. Our logistics center will check the package status and urge the shipping for you asap. Would you please wait another 2-4 days for the updates?
Hello! I was wondering if you could make Order number: YCP108840 urgent? Would love it before the weekend :)
Alice L.SheIn Australia
Hello. Thanks for your message. We would like to urge the shipping for you. The shipping time is 5-8 working days. I hope you could receive it early.
Hi I’d like to know when my package should arrive? Has been in transit Botany - Australia to destination 07/02/2020 I was wondering if this package will be here by this Friday? Online says 2-3 days order placed confirmed and submitted 03rd Shipped 04th collected In China 05th, tracking number 555927175510 order# PAB107628 would really appreciate receiving by this Friday if possible
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