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Smeg ECF01BLAU (Black) Questions & Answers (page 2 of 2)
25 questions from our users
Philasked
Coffee is not flowing out at all.Have tried varying the amount of coffee and the level of compression onto the coffee, but there is no effect, any help?
1 answer
Steve C.Smeg
Hi Phil,
We suggest taking it back to your retailer and having it changed for a new one.
Regards,
Smeg Tech Support.
Kelly Fasked
Hi.
Can the stream arm outer be replaced or adjusted so that it doesn't automatically incorporate air into the milk while steaming? It almost doubles the volume even when fully immersed.
1 answer
Steve C.Smeg
Hi Kelly it can not be removed or replaced it is supposed to double the volume of the milk.
Regards Smeg tech support
JoLasked
When I turned the machine on this morning, all three lights continually flashing. Tried turning off & back on. Refilled & reinserted tank. Descaling performed 3 days ago. Machine is 2 months old. Any ideas?
1 answer
Rodney M.Smeg
Hi JoL,
There is a fault with the coffee machine. Your coffee machine has a 2 year warranty with the first year being a replacement warranty. Could you please return it to your retailer to exchange the coffee machine for a new one.
Regards
Smeg
Tim Sasked
Hi we bought the coffee machine in black, first use the on/off switch is stuck in the on position. We can’t get it out. Any help is appreciated
4 answers
Steve C.Smeg
Hi Tim.
Can you please email the following information to [email protected]
1. Full Name
2. Your Full Address
3. Contact Phone Number
4. Copy of your receipt where you purchased your appliance
5. A picture of the serial number (see underneath the appliance)
6. A picture of the appliance explaining the reason for return
Thank you - SMEG AUSTRALIA
Hi Smeg Official.
I just got the same problem to Tim with my new Smeg Coffee machine but I live in Canada so where should I contact?
Thanks
I have the same problem with the switch being stuck, is there any way to fix this or does it need to be replaced?
Raquelasked
I have this machine. It's new - only attempted making 4 cups of coffee. Each time, we barely get two tablespoons of coffee to come out. The frothed works fine, but no matter if we press for one cup or two, we only get a couple of spoonfuls worth of coffee. This is very frustrating as we are waiting for the lights to stop flashing before selecting and it is still doing this. Not sure what is going wrong. Super frustrating for the cost of the machine. Would really appreciate a response from the manufacturer to: [email removed]
4 answers
I read in the manual that you can customize the amount of pour for each button so it will pour that amount each time. Dont have the manual handy at the moment to explain how to do it but if you are able to look it up, it might help
Thanks so much JoJo. I have the manual and will look that up and report back how I go.
Have you read the instructions carefully and set the water temperature, water hardness and coffee (liquid) quantities. Most important is "Setting the quantity of coffee". Remember to hold the 1-cup button until the required amount of liquid is dispensed for the first time, this action sets the level for future cups. Then do the same with the 2-cup button to set the required level. Good luck.
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