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Smeg FS61XNG8 Questions & Answers
15 questions from our users
Janet Jasked
I have been baking cakes for over 40 years and when I finally got a new kitchen I chose the smeg FS61XNG8 free standing electric oven and gas cooktop. Love the gas cooktop but I have been trying to bake cakes for the past year and have not had any success. Have read the manual over & over also went online for tips but trial and error hasn't worked either, so terribly disappointed, so is the family!
1 answer
Steve C.Smeg
Dear Janet, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
Alan Lasked
does this unit require 20Amp or is 10Amp ok?
1 answer
Lesley R.Smeg
Hi Alan. It is actually recomended to be 15amps. If you have any further queries, please do not heistate to contact us to discuss further. Our email is [email protected] - Thank you - Lesley from Smeg Australia.
MAX ECHOasked
Oven worked fine for a year. Now the timer is flashing A and a key symbol appears. I can't find reference to key symbol. In manual
No answers
Janeasked
I was considering getting this stove but am alarmed at the number of bad reviews.
SMEG used to have a great name but wondering if this is still the case.
I'm a food technology teacher and cook a lot so want an excellent product with reliability and long term satisfaction.
3 answers
My previous stove was Smeg but over 15 years old and was great. Stove very difficult to clean oven. It’s as if residue from cooking gets into the enamel and cannot be cleaned. They are unfortunately made very cheap.
Lesley R.Smeg
Hi Jane. thank you for your question, we would love to have the opportunity to discuss your concerns and also talk you through the various functions and features of our beautiful appliances. Can you kindly email: [email protected] with your full name, address and a contact telephone number please mark this information to the attention of Kylie. Kind regards, Smeg Australia.
We were also considering purchasing an FS61XNG8 but concerned at the bad reviews. Has the quality that SMEG was known for dropped? Are they still made in Italy?
Jan92asked
Trying to remove the door for cleaning. Inserted a 'pintle' into the hinge but it actually prevents you lifting the door off. Any suggestions?
Jan
1 answer
Rodney M.Smeg
Hi Jan,
Please call our technical support team on 02 8667 4888 and they will be able to assist you
Regards
Smeg
Xerxesasked
re replacement decals available for the markings on this oven? We have only had it for 5 months and all the markings for temperature and function are rubbing off. Not impressed! Only used damp sponge to wipe over the panel.
1 answer
Steve C.Smeg
Dear XerXes, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, contact details, also scan me a photograph of the rating plate with the actual model number showing. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
Mike Wasked
Can the oven for this appliance be connected to a standard 10 amp power point or is a larger e.g. 15 amp power circuit required?
2 answers
The plug won't actually fit. You need a sparkie to chop the end off and hard wire it. I found this confusing as well.
Lesley R.Smeg
Hi Mike I would like to advise that the plug MUST be 15amp - kind regards Lesley @ Smeg
Melasked
Has anyone had trouble with their oven not turning on? Ive just tried doing all these tips and read the instruction manual but nothing is working.
We had it installed just before Christmas and only used it for a couple weeks before its stopped working.
Gas cooktop still works fine.
thanks :-)
mel
Melasked
Hi,
Does this freestanding cooker come with an LPG conversion kit?
Thanks
1 answer
Lesley R.Smeg
Hi Mel, Yes you can you can convert this to LPG, if you need a kit, please give our Spare Parts a ring and order a LPG Conversion kit - our phone number is 028667 4875. Have a great day. SMEG AUSTRALIA
RDBasked
We purchased our smeg free standing electric oven and 4 burner gas top in September 2015. We have rarely used the oven, to be exact 4 times in three years. This evening I turned on the oven to roast a chicken and it kept short circuiting our power, and then stopped working altogether no heat and no fan working. Do we require an electrician or a smeg appliance repair person, to fix the problem? Also like many other reviewers we have had no success setting the clock. Instructions in the manual do not work.
1 answer
Lesley R.Smeg
HI RDB, thanks for your question. My name is Steve Cullen and I am the National Service and Spare Parts Manager for Smeg Australia. You will need an Authorised Smeg Repairer to have a look at your Oven. Can you please email me direct with your full name, address and a contact telephone number. I will also organise for the Technician to show you how to set the clock when he is at the premises. My email address is: [email protected] - I await your email. Kind Regards, Steve.
Libbyasked
I have just purchased the Smeg FS61XNG8 Free Standing Cooker.
I find the user manual pretty useless.
How do you turn the oven on?
1 answer
Steve C.Smeg
Hi Libby, set the clock by pushing buttons 2 & 3 together. Then use plus or minus to get right time. Oven should now turn on
Regards,
SMEG Tech Support
Jack Basked
What is the Kilowatt rating of this appliance?
1 answer
Steve C.Smeg
Hi Jack B,
The total KW of this appliance is 2.9KW.
Regards,
Smeg Tech Support.
lizzyatwatsonsasked
How do you reset the time? Please advise as the instruction manual is incorrect
1 answer
Steve C.Smeg
Lizzyawatsons
Thank you for your enquiry.
To change the time of day you need to press the 2nd & 3rd buttons from the left under the clock together then release them straight away and press the plus + sign to get to the right time.
If you go over the time press the 2nd & 3rd buttons again then the minus – sign.
Sheilaasked
how do I clean the flame spreader crown without scratching it please? I only have this cooker a month and alreadythey need cleaning, the instruction manual says use a non-abrasive detergent but I am not sure what to use and I dont want scratchs on it
4 answers
Hi Shelia use Gumption and a green scourer, the oil marks are baked on at high temperature and will take a bit of scrumming to get clean.
Regards Chris
Steve C.Smeg
Hello Shelia,
The best way to clean the burner skirts to first soak them in hot soapy water, then you can use some Jiff and a soft scourer.
This method of cleaning will not damage the burner skirts.
Just make sure the detergent that you are using does not have any bleach added.
Thank you but do you not think jiff or gumption will scratch them. I want to clean them wuthout scratching
JayBeeasked
Are replacement decals available for the markings on this oven? We have only had it for 5 months and all the markings for temperature and function are rubbing off. Not impressed! Only used damp sponge to wipe over the panel.
1 answer
Steve C.Smeg
Dear JayBee, please email me at [email protected] with your details and I will arrange a call to have the part replaced.
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