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Reviews

2.2

51 reviews
5
(5)
4
(4)
3
(6)
2
(16)
1
(20)
  • Build Quality
    3.4 (17)
  • Value for Money
    2.2 (18)
  • Cleaning & Maintenance
    3.8 (18)
  • Even Toasting Yes (7) · No (13)
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Victoria

Victoriansw

  • 2 reviews

Beautiful looking toaster, thats about it.

published

Was my birthday gift, pink toaster.
Unfortunately didnt last long.
When it was working it was great but then one side of the element stopped working.
Replaced with 2nd new Smeg and less than 6 months later same thing. My pink Smeg kettle had the “S” come off so it became “MEG”.
It was a joke. Im suprised my Smeg oven is still going.
Maybe I just got a lemon but wasnt meant to be.



Date PurchasedJul 2016
1 comment
Smeg
Rodney M.Smeg
Amy

AmyMelbourne

Very disappointing, not what I expected of a smeg appliance

published

I only brought this toaster on the 19th November this year and whilst it looks very impressive it fails on its primary function to toast bread. From the beginning it’s toasted one side more then the other, no matter what settings I press and how much I play around with it. I’m so disappointed as this is my first smeg purchase and I thought it was such a reliable brand and I would have this toaster for many many years. It’s not an investment, and it’s not worth the $179 price tag. I would prefer to go back to my $20 Kmart toaster.

Date PurchasedNov 2017
3 comments
Smeg
Steve C.Smeg
Amy
Amy

Hi there Steve,

My best contact number is 0421445373, I live at 1/32 Kitchener grove, Preston 3072. I’ve taken a picture of the bottom of the toaster, is there an email I could send this too as it won’t let me attach to this response to you.

Smeg
Steve C.Smeg

Dear Amy, Yes my email address is [email protected]

MaryG

MaryGMelbourne

Disappointing

published

I bought this toaster just over 2 years ago. I loved the styling and like Smeg as a brand so I was prepared to pay the exorbitant price seeing you can get a toaster for a quarter of the price. I wouldn't say it was a great toaster from the start as it always tended to toast the bread on one side more than the other. Now however the internal elements have both stopped working. I am very disappointed to say the least after spending that amount of money I would expect the quality to be so much better.

Date PurchasedNov 2015
2 comments
Smeg
Steve C.Smeg
MaryG
MaryG

My replacement toaster arrived today. Thanks Smeg for such great customer service.

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Sillyme

Sillyme

  • 2 reviews

Waste of money

published

We purchased Smeg toaster and kettle a few months ago, what a disappointment,the jug is so heavy you need two hands to fill it and as for the toaster, have not had a decent piece of toast, it is either toasted on one side only or more often than not burnt, no matter his many times you turn it down. Don,t wsste your money we would have been better off buying a $20/30 toaster and jug as we have in the past, they worked much better and never wore out.

Date PurchasedApr 2017
2 comments
Smeg
Rodney M.Smeg
Sillyme
Sillyme

Once Smeg were aware of my,problems they did contact me and rectified the matter with a replacement so I am now a veryhappy customer. Thank you Smeg for turning a negative into a positive.

Broken in less than a year

published

Bought Smeg toaster and kettle and the toaster is now only toasting on one side. Very disappointing and I see it's not the only person who has experience this with the Sneg toaster. The kettle is heavy and pretty slow to come to boil. All in all very disappointing, what has happened to quality of Smeg????

Date PurchasedMar 2017
1 comment
Smeg
Steve C.Smeg

2 slice toaster only toasts on one side

published

We bought a Smeg Kettle and toaster in July last year as loved the look and the reputation of Smeg. Unfortunately the toaster now only toasts on one side, worked really up until the warranty ran out . Would love to get it fixed but probably not cost effective. The Kettle had to be replaced as the lid was faulty after a few months use . What's happening to Smeg reliability ?

Date PurchasedJul 2016
1 comment
Smeg
Rodney M.Smeg

Two years RIP :(

published

I bought this toaster to go with all my other Pink Smeg kitchen stuff. Adore the styling and colour! The toaster not brilliant, very uneven from day one and it has just quietly died, I can see only one element now lighting up and the lever won't keep it down at all. I am super disappointed wth the longevity having paid $179.00 my expectation would have been it lasting many years longer. Too much money for too little time!!
Signed Sad Face :(

Date PurchasedApr 2015
1 comment
Smeg
Steve C.Smeg
Rod W

Rod WBrisbane

Pretty box filled with low quality garbage

published

This toaster is our second Smeg purchase and we have finally learnt our lesson. Smeg make pretty boxes and then fill them with low quality garbage. Each side of the toast browns a different rates, so you have to pop it half way through and turn it over. It is not even consistent. Put a second lot of bread in to toast on the same setting and it burns. Nor is the browning even over the slice of toast. $200 is a total rip off. A $20 toaster from K-Mart will give better results. Never again. Oh, if your wondering about the first purchase, it was a microwave oven whose internal light bulb blew every few months. Another pretty box filled with low quality garbage.

Date PurchasedDec 2016
2 comments
Smeg
Steve C.Smeg
Rod W
Rod W

Regarding the response from Smeg, they kindly replaced the toaster, so I'll give them 5 stars for customer support.

Disappointing....twice

published

Beautiful to look at but the performance is very disappointing for a product of this price. I'm onto my second toaster. The first had to go back as an element stopped working after about 8 months. It was easily replaced at my place of purchase.
We are now having problems with the second, with bread burning on the first heat setting. I hate to think how toasty it would get on the highest setting! I'll be checking the warranty to see if this one can go back - for a refund.

Date PurchasedMay 2016
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Liz

LizGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 4 likes

Stylish pity it can't cook toast

published

Looks are deceiving with this Smeg toaster and I fell for it. It looks great it's just a pity it can't do what it was purchased to do and that is TOAST BREAD. I bought the toaster and the kettle - silly me. The dial on the toaster implies that one could dial up the amount of TOASTING you like. No. No No. In facet not sure what the dial does as no matter what number I dial it to it makes little difference. My advice don't buy this toaster.

Date PurchasedMar 2016
DWSURF

DWSURFSydney

  • 3 reviews
  • 4 likes

Expensive Dud

published

This Smeg toaster looks great which is why we chose it with matching Kettle. Potentially one of the most expensive toasters you can buy. The few reviews we could find online all commented that looked great in kitchen (agree) and worked fine (disagree). I feel other reviews potentially written by SMEG PR. The toaster is very basic in controls yet can't get basic needs right. Toast is often burnt one side yet not done on other. For nearly $200 you expect a toaster that can at least toast consistently! Back to Harvey Norman with this and search continues. AVOID!

Page 3 of 3
See all Smeg TSF01 reviews

Questions & Answers

ella

ellaasked

TSF01RDAU (Red)

I have the above red toaster - hardly used and the middle section of the toaster does not work so toasts one side of the bread only. I received this toaster as a gift and it still looks brand new.

2 answers
Julian
Julian

Hi Ella, I had the same problem. I contacted SMEG and included a pic of the serial number. They were amazing!! Sent me a replacement! My toaster was about 3-4 years old and not used that often. email is [email protected]

Smeg
Steve C.Smeg

Dear Ella, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at [email protected] with your address, telephone contact details and also if you can scan me a photograph of the rating plate from the base of the appliance. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen

Richard r.

Richard r.asked

TSF01

Why does my 2 slice smeg only toast the outside of bread very disappointed?

4 answers
Smeg
Lesley R.Smeg

Hi Richard R - Thanks for your question, however, Can you kindly check that the bagel function has not been selected accidently, as it is easily done. If you are unsure, please refer to page 7 of your instruction booklet.
If this is not the case, can you please email me your full name, address and a contact telephone number along with a picture of the toaster and the base of the toaster which shows the serial number on it. My email address is: [email protected] please mark to the attention of Lesley. Kind Regards Smeg Australia.

Sad Kas
Sad Kas

I did all the above, got a new toaster and the same problem has occured. And NO the bagel function is not selected. It is just a design fault I think :(

Richard r.
Richard r.

Correct no bagel function selected even with without anytime I use mine no toast on inside

Tania216

Tania216asked

TSF01PKAU (Pink)

My beautiful pink Smeg toaster is not even 2 years old, has been in storage for 18 months, and wont even start up now. Completely dead. Very very dissapointed.
Hope my matching kettle doesnt give up so easily.

3 answers
Smeg
Lesley R.Smeg

Hi Tania216 thank you for your review. Have you contacted us to discuss this further? We would like to be given an opportunity to discuss this issue with you and make things right! Can you please email me direct with your full name address and contact telephone number along with a picture of the appliance and a picture of the base of the appliance that shows the serial number on it. Once we have this information we will contact you direct- our email address is [email protected] and please mark to the attention of Lesley- Kind Regards Smeg Australia

Sad Kas
Sad Kas

Good luck Tania, we got a replacement for our toaster as it was only cooking on one side and lo and behold the new one does the same thing! Hope you get a solution. They are all style and no substance :(

Smeg
Lesley R.Smeg

Hi Sad Kas - sorry to hear about your toaster. Have you checked that you havent accidently pressed the bagel function, as it is easily done. ( refer to page 7 of your instruction manual ) It is near the stop button. If this is not the case, can you kindly contact us direct with your full name, address and a contact telephone number along with a picture of the toaster and the base showing the serial number. Our email address is [email protected] and please mark to the attention of Lesley. Kind Regards, Smeg Australia.

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