??!

Reviews

(118)
(6)
(3)
(1)
(1)
  • Value for Money
    4.7 (101)
  • Product Quality
    4.7 (75)
  • Return Claim MadeYes (1) · No (99)
  • Customer Service
    4.9 (112)
  • Treatment StageI have had an initial consultation. (117) · I am part-way through a treatment plan. (6) · I have not yet begun any treatment or had a consultation. (3) · I have completed a treatment plan. (1)

Reviewer Photos & Videos


Suzanne

SuzanneSydney, NSW

I'm so glad I made the decision!

published

My consultants were very friendly & I felt relaxed with them right from the initial greeting. The whole process was comfortable & every move was explained fully before beginning the next step. I really felt very confident in their ability, knowledge & experience through the consultation.



Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Store LocationParramatta
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

This makes us so happy. Thank you!


Kirsti K.

Kirsti K.Sydney, NSW

Amazing :D

published

The whole process was so easy and not painful at all :D It took about 20 minutes for everything to be done and everyone was so friendly. It was the best teeth experience ever!!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Kirsti, we really appreciate your feedback!



Dina

DinaSydney, NSW

Amazing customer service

published

Thanks Mayra for the great service! very sweet and professional. I had an amazing experience at the smiledirect club at parramatta. all information were useful and cant wait to start the program

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Store LocationSmiledirect club parramatta
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Dina.

kayley hooper

kayley hooperSydney, NSW

  • 2 reviews

Very Happy Customer

published

I had Dr Himani who was so incredibly lovely and helpful, she made the whole process so much better. What a great asset to your team Parramatta! There were 2 girls in reception who greeted me and had amazing customer service skills. The whole process was explained to me and was better than I thought. I can't believe i booked my apointment same day, it was just so easy! Can't wait to start my treatment! Thank you all again.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We are loving your enthusiasm, Kayley! This means the world to us -- thank you so much.


GVS

GVSSydney, NSW

Happy customer

published

I went to smile direct club Parramatta for a consultation. Staff was very friendly and co-operative. Himani was my consultant. I was skeptic at first about the company but after being explained well i am excited for my new smile.Thanks.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Reviews like this give us motivation and help us ensure we provide high-quality care.


GashH G.

GashH G.

  • 2 reviews

Lovely consultant

published

My consultant name was AJ. she was really patient and soft spoken. I asked her so many questions and she answered them all for me very honestly. It’s a shame, this was a one off appointment.

Customer Service
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so glad that we were able to go above and beyond your expectations!


All good.

published

Had Valerie as my consultant. Easy to talk to, informative & attentive to customer needs.
No dramas at all with any of the process. The 3D scan received via e-mail afterwards showing the progression of your teeth realignment is awesome.

Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hi Brad, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!


VERY HAPPY

published

From the moment you walked in, very professional and impressive. Staff was very helpful and friendly... made the process so much faster and better. Also helped that they sent out recommendations on where to park for free :)

Treatment StageI have had an initial consultation.
Store Locationparramatta
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Gabe, we're delighted to read your review!

Anna

AnnaSydney, NSW

Efficient

published

Very productive and time effective way to have your teeth straightened. The Staff were very helpful and friendly. Thank you so much, I am looking forward the the teeth straightening process!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta smile shop
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Anna, thank you so much for the positive review!

Kerrie

KerrieSydney, NSW

  • 3 reviews

Initial visit

published

The staff were friendly and enthusiastic. They explained the process and took some photos and a 3D scan. There was no discomfort and it was pretty quick. If you are putting off your visit due to anxiety, don't. I have ordered the aligners and will update this post in 4 months to let you know if they worked! Fingers crossed!

Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Kerrie, we're delighted to see this!


Very happy!

published

Mursal was very friendly, warm and informative. She made me feel very relaxed and the whole experience was very positive. So far so good, just waiting to hear about the results on my scan.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for your kind words and this wonderful review!


Monique J.

Monique J.Sydney Surrounds, NSW

Really lovely team of professionals

published

Aakriti was very profession and friendly, she made my visit pleasant and hassle free. The team worked together nicely and made me comfortable while I was there. Everything was explained simply and I got a goodie bag with a teeth whitener to take home with me!

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!


eck

eckSydney, NSW

this is perfect

published

I just want to say thank you SmileDirect - Parramatta for all your help I am so glad that I was able to get my free 3d scan of my teeth

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Now that's an honour! Thank you so much.

The reviewer stated that an incentive was offered for this review


Christine

ChristineSydney, NSW

Amazing Service

published

I just had my very first free consultations with a smile guide lady named Maya. She was so wonderful, very welcoming and answered all my concerns. She really made me feel comfortable and really knows her stuff ! I am confident with smile direct that I will have straighter looking teeth in no time! I will leave another review after 6months with these clear aligners but so far so good! I’m so excited and eager to feel more confident in my smile.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta Smile Direct
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Christine, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Happy

published

We were happy with the service provided, friendly staff and informative. We are looking forward to receiving the aligners. The correspondance between me and the clinic has been a1. Happy so far

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for this wonderful review!

Jake Sinclair

Jake SinclairSydney, NSW

  • Verified customer

Unexpectedly Amazing

published
Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationParramatta SmileShop - Deloitte Eclipse Tower
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

We truly appreciate you taking the time to leave us such a wonderful review! You made our day!


amazing best customer service

published

the ladies where so professional and polite! such a pleasure to be around! Hands down best dental experience.
Also a very hygienic office and very easy to locate. 100% would reccomend

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Gabby, thanks for your kind comments about our team.


Emily

EmilySydney, NSW

Great experience cant wait to start my treatment

published

I loved my consultation I learned so much and cant wait to start my treatment and see my results. The ladies in the smile shop were also very helpful and beautiful

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Emily, we are so happy to read such a great review about SmileDirectClub!


Csant B.

Csant B.Sydney, NSW

Amazing service! Hopeful for results.

published

Smile direct club is the future of dental aesthetics. Their implementation of new scanning technologies and modern approach makes the service tenfold efficient. Also masskve shout out to Maya who provided the best customer service I have ever received in any interaction. Hopeful for the results!

Value for Money
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Csant, we love seeing this!


Jessie T

Jessie TSydney, NSW

  • 2 reviews

Terrible company and product.

published

Didn't change anything, horrible customer service. Can't even get a call back regarding my bleeding gums. Was told a "dental expert " will call me... yeah that was 5 days ago.

Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationParramatta
See all answers
1 comment
SmileDirectClub
Joy S.SmileDirectClub

Thank you for leaving us a review, Jessie. We take concerns like this very seriously and would really like to help. I am sending you a private message so we can assist further. Best, Emily


Page 2 of 7

See all SmileDirectClub reviews

Questions & Answers

rosealba1999

rosealba1999asked

Where will I be able to get the lip balm?
Can I come into your Parramatta location and buy some?

1 answer
SmileDirectClub
Joy S.SmileDirectClub

Hi Rosealba, we currently do not sell our lip balm in Australia but it does come complimentary with each SmileShop visit as well as being included in the aligner kit.


Get an answer from our members and SmileDirectClub representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.