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Reviewer Photos & Videos
SuzanneSydney, NSW
I'm so glad I made the decision!
My consultants were very friendly & I felt relaxed with them right from the initial greeting. The whole process was comfortable & every move was explained fully before beginning the next step. I really felt very confident in their ability, knowledge & experience through the consultation.
1 comment
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Kirsti K.Sydney, NSW
Amazing :D
The whole process was so easy and not painful at all :D It took about 20 minutes for everything to be done and everyone was so friendly. It was the best teeth experience ever!!
1 comment
Emily W.SmileDirectClub
Kirsti, we really appreciate your feedback!
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DinaSydney, NSW
Amazing customer service
Thanks Mayra for the great service! very sweet and professional. I had an amazing experience at the smiledirect club at parramatta. all information were useful and cant wait to start the program
1 comment
Emily W.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Dina.
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kayley hooperSydney, NSW
- 2 reviews
Very Happy Customer
I had Dr Himani who was so incredibly lovely and helpful, she made the whole process so much better. What a great asset to your team Parramatta! There were 2 girls in reception who greeted me and had amazing customer service skills. The whole process was explained to me and was better than I thought. I can't believe i booked my apointment same day, it was just so easy! Can't wait to start my treatment! Thank you all again.
1 comment
Emily W.SmileDirectClub
We are loving your enthusiasm, Kayley! This means the world to us -- thank you so much.
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GVSSydney, NSW
Happy customer
I went to smile direct club Parramatta for a consultation. Staff was very friendly and co-operative. Himani was my consultant. I was skeptic at first about the company but after being explained well i am excited for my new smile.Thanks.
1 comment
Emily W.SmileDirectClub
Reviews like this give us motivation and help us ensure we provide high-quality care.
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GashH G.
- 2 reviews
Lovely consultant
My consultant name was AJ. she was really patient and soft spoken. I asked her so many questions and she answered them all for me very honestly. It’s a shame, this was a one off appointment.
1 comment
Emily W.SmileDirectClub
We're so glad that we were able to go above and beyond your expectations!
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All good.
Had Valerie as my consultant. Easy to talk to, informative & attentive to customer needs.
No dramas at all with any of the process. The 3D scan received via e-mail afterwards showing the progression of your teeth realignment is awesome.
1 comment
Emily W.SmileDirectClub
Hi Brad, thank you for taking the time to leave a review for us at SmileDirectClub. We're so happy to read this!
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VERY HAPPY
From the moment you walked in, very professional and impressive. Staff was very helpful and friendly... made the process so much faster and better. Also helped that they sent out recommendations on where to park for free :)
1 comment
Emily W.SmileDirectClub
Gabe, we're delighted to read your review!
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AnnaSydney, NSW
Efficient
Very productive and time effective way to have your teeth straightened. The Staff were very helpful and friendly. Thank you so much, I am looking forward the the teeth straightening process!
1 comment
Emily W.SmileDirectClub
Anna, thank you so much for the positive review!
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KerrieSydney, NSW
- 3 reviews
Initial visit
The staff were friendly and enthusiastic. They explained the process and took some photos and a 3D scan. There was no discomfort and it was pretty quick. If you are putting off your visit due to anxiety, don't. I have ordered the aligners and will update this post in 4 months to let you know if they worked! Fingers crossed!
1 comment
Emily W.SmileDirectClub
Kerrie, we're delighted to see this!
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Very happy!
Mursal was very friendly, warm and informative. She made me feel very relaxed and the whole experience was very positive. So far so good, just waiting to hear about the results on my scan.
1 comment
Emily W.SmileDirectClub
Thank you for your kind words and this wonderful review!
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Monique J.Sydney Surrounds, NSW
Really lovely team of professionals
Aakriti was very profession and friendly, she made my visit pleasant and hassle free. The team worked together nicely and made me comfortable while I was there. Everything was explained simply and I got a goodie bag with a teeth whitener to take home with me!
1 comment
Emily W.SmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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eckSydney, NSW
this is perfect
I just want to say thank you SmileDirect - Parramatta for all your help I am so glad that I was able to get my free 3d scan of my teeth
1 comment
Emily W.SmileDirectClub
Now that's an honour! Thank you so much.
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The reviewer stated that an incentive was offered for this review
ChristineSydney, NSW
Amazing Service
I just had my very first free consultations with a smile guide lady named Maya. She was so wonderful, very welcoming and answered all my concerns. She really made me feel comfortable and really knows her stuff ! I am confident with smile direct that I will have straighter looking teeth in no time! I will leave another review after 6months with these clear aligners but so far so good! I’m so excited and eager to feel more confident in my smile.
1 comment
Emily W.SmileDirectClub
Christine, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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Happy
We were happy with the service provided, friendly staff and informative. We are looking forward to receiving the aligners. The correspondance between me and the clinic has been a1. Happy so far
1 comment
Emily W.SmileDirectClub
Thank you so much for this wonderful review!
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Jake SinclairSydney, NSW
- Verified customer
Unexpectedly Amazing
Wow!
I have grown up with dental care not being the first and foremost priority in my life, and only recently as I've gotten older I have started to appreciate and respect my mouth more. Recently getting married, my partner has encouraged me (along with wanting on my own) to go and investigate getting my teeth straightened. Every dentist I had visited could only offer me traditional braces, and although I wasn't bothered by the look, the price being in excess of $8000 had made the idea unobtainable.
Then in comes SmileDirectClub. It was an ad...Read more
d on Facebook that caught my attention, and after a little research I booked in to go see the Team at Parramatta. Reception staff where fantastic, and the lovely lady at the front desk was fantastic and greeted me with a Smile (I often have anxiety going somewhere new, and she made it disappear in less than a minute with how friendly and genuine she was.) The process was stupidly simple, everything was explained in detail and all of my questions answered. The process of scanning was simple but awesome as you get to see your teeth in 3D! I have just gone through my albums over the last several years, and there is not a single photo of me showing my teeth that I look at and I like, I would like to give a Shout Out Himani (SDC Team Member) as during the entire 30 minute process she answered my questions, settled my concerns, and has put me on my smile path that I am so excited to get started on. Himani gets customer service, and her service was 5 Stars!1 comment
Joy S.SmileDirectClub
We truly appreciate you taking the time to leave us such a wonderful review! You made our day!
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amazing best customer service
the ladies where so professional and polite! such a pleasure to be around! Hands down best dental experience.
Also a very hygienic office and very easy to locate. 100% would reccomend
1 comment
Joy S.SmileDirectClub
Gabby, thanks for your kind comments about our team.
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EmilySydney, NSW
Great experience cant wait to start my treatment
I loved my consultation I learned so much and cant wait to start my treatment and see my results. The ladies in the smile shop were also very helpful and beautiful
1 comment
Joy S.SmileDirectClub
Emily, we are so happy to read such a great review about SmileDirectClub!
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Csant B.Sydney, NSW
Amazing service! Hopeful for results.
Smile direct club is the future of dental aesthetics. Their implementation of new scanning technologies and modern approach makes the service tenfold efficient. Also masskve shout out to Maya who provided the best customer service I have ever received in any interaction. Hopeful for the results!
1 comment
Joy S.SmileDirectClub
Csant, we love seeing this!
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Jessie TSydney, NSW
- 2 reviews
Terrible company and product.
Didn't change anything, horrible customer service. Can't even get a call back regarding my bleeding gums. Was told a "dental expert " will call me... yeah that was 5 days ago.
1 comment
Joy S.SmileDirectClub
Thank you for leaving us a review, Jessie. We take concerns like this very seriously and would really like to help. I am sending you a private message so we can assist further. Best, Emily
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Questions & Answers
rosealba1999asked
Where will I be able to get the lip balm?
Can I come into your Parramatta location and buy some?
1 answer
Joy S.SmileDirectClub
Hi Rosealba, we currently do not sell our lip balm in Australia but it does come complimentary with each SmileShop visit as well as being included in the aligner kit.
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Emily W.SmileDirectClub
This makes us so happy. Thank you!