SmileDirectClub SmileShop VIC, Chadstone

It only took six months and I have the best smile. Only downside is I couldn't claim the cost through my health fund extras. They don't recognise smile direct. This was not made clear at the first appointment.

Silvia was very helpful with all questions asked. Both staff were very professional and polite. Would recommend to friends that were looking around for fixing their teeth. I'm very keen to see all progress and to hopefully fix my teeth!

Monika was very informative and made me feel comfortable throughout the whole consultation. I loved the 3D scanning and thought it was really interesting to see how my teeth are aligned
I am excited to how my smile progress through this journey.

All workers at smile direct made me feel very comfortable. Monika was a great help. She made the visit very enjoyable. The 3D scan was easy and quick. I would highly recommend them. Can’t wait to see my progress.

Amazing service.Was so nervous to show my teeth as I haven’t done in years but Noma was fantastic and made me feel so relaxed.The whole experience was amazing & I will recommend to anyone.

Both ladies that took care of us were really nice and kind, person who scanned my teeth was really helpful and knew lots. Monica was really really nice and made me reassured that this was the correct choice

Silvia was great during the whole discussion period. I did not feel pressured into answering/ feeling a certain way during the interview process. Silvia made it very easy to understand the whole teeth-straightening process. Overall a very comforting experience and a great alternative to traditional teeth-straightening methods.

The process was fully explained and the 3D scan easy! William was very informative so we left knowing exactly what happens next!
Relaxed, informative, professional and great value for money.
Looking forward to seeing my new smile and getting going with the treatment plan.

Thank you to monkia for your fantastic service! Great location, easy to find, Can’t wait to see my results and start this new journey with smile direct! Thank you smile direct

Monika was very informative and made the process seem easy. Can't wait to see how this all goes..my son is super excited. Looking forward to receiving everything in the mail to get him started.

Great experience and really easy to follow procedures. Very friendly staff and the whole thing makes you feel like you’re in safe hands! I would definitely recommend this to my friends and family.

The marketing and ease of appointment making was amazing. Was expecting to have a fun and dynamic experience. Not really the case. Staff has their spiel down pat but it was all the important detail around it that dulled the interest. Getting into the office was weird, waited for 10 minutes for someone to come down stairs and open the door, only to need to sneak in when someone else left. When i didn't sign up on the day the feeling was one of rudeness, make your own way out...and a few other small bits and pieces that all make up client confidence.

Amazing service by everyone at smileclub chadstone. Made the whole process smooth and easy. Needles to say spectacular customer service. Going to recommend this to everyone. Keep up the good work

had my image scans done at chadstone with William was really happy with the customer service. Explained the treatment clearly step by step and gave me a rundown of the company

Where are all the ‘real’ reviews?! Reviews from people who have FINISHED their treatment and are happy?!? Clearly the majority of the 5 star reviews are fake. It’s obvious in the wording. All way too similar. How can ALL the reviews be just about the initial consult?
I’ve just started my second week aligners and after reading the ‘reviews’ I’m now concerned this could all be a scam. I want to read about people who this has worked for!!!
Ps the Chadstone branch is an absolute nightmare to find. I had the same troubles as I’ve read others here have.

The team at Smile direct club were very friendly from greet to finish . Monika briefed us in detail about the entire process. Very impressed with the knowledge we gained in regards to clear aligners.
We look forward to start the process really soon

The staff were very friendly and helpful with all my questions and the service was great! Got a picture of the 3D image of my teeth as well! Cant wait to get started with my aligners

The smile team at Chadstone were so friendly and put me at ease, going through in detail the smile plane and the 3D scan. It was very easy and straightforward. I was very impressed and cant wait to receive my aligners!!

Had my first consultation which exceeded all my expectations. The whole procedure was simple and the staff very friendly. They answered all my questions and were equally as enthusiastic about my future smile as I was.