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Reviews

4.7

74 reviews
5
(63)
4
(5)
3
(2)
2
(3)
1
(1)
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Reviewer Photos & Videos

Very friendly staff and good service!

published

The staff were very friendly and helpful with all my questions and the service was great! Got a picture of the 3D image of my teeth as well! Cant wait to get started with my aligners



Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Yal, we're delighted to read your review!

So easy and life changing!!

published

The smile team at Chadstone were so friendly and put me at ease, going through in detail the smile plane and the 3D scan. It was very easy and straightforward. I was very impressed and cant wait to receive my aligners!!

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is why we do what we do. Thank you for the feedback!



Ronniel A.

Ronniel A.Central Highlands and Goldfields, VIC

Great first contact service and marketing but poor ongoing customer service

published
Customer Service
Value for Money
Product Quality
Treatment StageI am part-way through a treatment plan.
Return Claim MadeNo
Store LocationChadstone
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1 comment
SmileDirectClub
Joy S.SmileDirectClub
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Exceptional Service

published

Had my first consultation which exceeded all my expectations. The whole procedure was simple and the staff very friendly. They answered all my questions and were equally as enthusiastic about my future smile as I was.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

James, your wonderful feedback and rating mean a lot to us.

Ticks all the boxes

published

Easy and painless 3D scan completed and I am looking forward to receiving the smile solutions kit delivered to my home. Recommend to anyone looking to fix their teeth easily.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
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1 comment
SmileDirectClub
Joy S.SmileDirectClub

Hi George, thank you so much for your positive comments about SmileDirectClub!

Great help, very friendly staff!

published

William was very welcoming and made the experience comfortable. The examination and consultation was quick and simple, he explained everything thoroughly. The atmosphere was very positive, promoting the self esteem of clients ridding any intimidation upon coming in.

Customer Service
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Sarah, reviews like this give us motivation and help us ensure we provide high-quality care.

Heather-Jeanne W.

Heather-Jeanne W.Greater Melbourne (Metropolitan), VIC

So far, so good

published

Priyanka at the Chadsto,e branch was very friendly, patient and helpful. She clearly has a good understanding of dentistry as well, which put my mind at rest as this is for my 16 year old son. Looking forward to great results.

Customer Service
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Heather-Jeanne, thanks for your kind comments about our team!

Rachael

RachaelGreater Melbourne (Inner), VIC

Great consult, very friendly staff

published

Very friendly staff, took me through the entire process and answered any questions I had. Silvia was super friendly and helpful and very thorough in explaining the process. I was a little unsure about SmileDirect but I'm excited now to start treatment.

Customer Service
Treatment StageI have had an initial consultation.
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thanks, Rachael! We're so excited to read this review.

Shaz

ShazGreater Melbourne (Inner), VIC

Super friendly and helpful

published

Super friendly staff, answered all my questions and explained the full process in detail to me. I was a bit skeptical about tele-dentistry, but felt at ease after discussing everything with them. Highly recommend.

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Store LocationChadstone
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're thrilled to read such an amazing review!

Dental Services

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Ashleigh

AshleighGreater Melbourne (Outer), VIC

really excited to receive my package!

published

Silvia at the Chadstone, vic location was lovely! She was so friendly and answered all my questions! Really recommend already :) Its very affordable with great payment options aswell. Looking forward to receiving my order

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone Victoria Melbourne
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Ashleigh, we really appreciate your feedback!

Fantastic!

published

Lots of information, very clear. Answered all my questions and made me comfortable with what was going to happen. Very happy with the consultation and so excited for my new smile!! Thanks Priyanka!!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone - Priyanka
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to hear this, Emily!

Great experience

published

Great experience! Happy staff and very informative and helpful. The girls were great and made me laugh the whole time. Made me feel comfortable and made sure I could ask them anything

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

Nat, thank you so much for taking the time to share! We truly appreciate seeing this on our page.

Candice

CandiceVictoria

Good experience

published

Informative and friendly consultant, all my questions were answered. Scan of my teeth was very easy and comfortable. Good experience overall. Looking forward to receiving my aligners and getting started!

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone
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2 comments
SmileDirectClub
Emily W.SmileDirectClub

We want all customers to have a comfortable and informative appointment, so we're happy to see this!

SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Tania K

Tania KGreater Melbourne (Inner), VIC

Too good not to get.

published

Noma explain the procedure thoroughly and results are guaranteed so why wouldn’t you pay less for the same results as braces in less time and look better while it is getting done!

Customer Service
Value for Money
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to see this!

Erika R.

Erika R.Greater Melbourne (Outer), VIC

Excited to find an inexpensive solution to an expensive problem

published

Easy, straight forward and not humiliating like consultations for braces can be elsewhere. Excited to find an affordable solution to something that has been bothering me almost my entire life.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone
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1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is why we do what we do! Thank you so much for the kind words, Erika.

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Robert

RobertGreater Melbourne (Metropolitan), VIC

  • 2 reviews

I’m exciting to see the progress unfold

published

Very easy session, everything about the process was explained, this also including the patient been 100% happy after the program with the results. The scanner system was easy and so accurate. Just waiting for the delivery to arrive !

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.

Hannah Derome

Hannah DeromeGreater Melbourne (Metropolitan), VIC

Fantastic!

published

Priyanka and Noma were fantastic! Explained the in’s and out’s of the procedure and what to expect. They both were lovely and made me feel very welcomed, I couldn’t wait to start my smile journey.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

Allan C.

Allan C.Greater Melbourne (Outer), VIC

Great scan experience!

published

Jasmine and John were very welcoming and professional, put me at ease and answered any questions I had. A great experience all round, and looking forward to the next steps!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone VIC
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Allan, thanks so much!

Ranjanie W

Ranjanie WGreater Melbourne (Metropolitan), VIC

  • 2 reviews

I AM SO EXCITED TO CHANGE MY SMILE

published

The staff were friendly and explained the process very well. Compare to braises this will be a better way to straighten your teeth. I am really looking forward to get my teeth change to better.

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadston
See all answers
3 comments
SmileDirectClub
Emily W.SmileDirectClub

We are grinning from ear to ear. Thank you for the support, Ranjanie. We are always here for you!

Ranjanie W
Ranjanie W

Hi I am sorry to inform you I have not got the new smile on yet as they promised it will be available soon.

SmileDirectClub
Emily W.SmileDirectClub

I'm sending you a message, so I can look into this for you.

Super friendly and informative!!

published

Felt very welcomed from the second I walked in, process was fast and simple. Nama and Jasmine were able to answer all my questions with confidence, I’m super excited to start my new smile journey! Can’t wait to receive my aligners!

Customer Service
Value for Money
Product Quality
Treatment StageI have had an initial consultation.
Return Claim MadeNo
Store LocationChadstone VIC
See all answers
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hi David, we appreciate you taking the time to leave us this feedback.

The reviewer stated that an incentive was offered for this review

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