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Very friendly staff and good service!
The staff were very friendly and helpful with all my questions and the service was great! Got a picture of the 3D image of my teeth as well! Cant wait to get started with my aligners
1 comment
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So easy and life changing!!
The smile team at Chadstone were so friendly and put me at ease, going through in detail the smile plane and the 3D scan. It was very easy and straightforward. I was very impressed and cant wait to receive my aligners!!
1 comment
Emily W.SmileDirectClub
This is why we do what we do. Thank you for the feedback!
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Ronniel A.Central Highlands and Goldfields, VIC
Great first contact service and marketing but poor ongoing customer service
I was so excited in the beginning to get my aligners and get that perfect smile because my first consultation was an amazing experience. However, 3-months down the track, still 4 more months to go through my program, I am not happy because the customer service number that you call are just amateurs that send you an email if they cannot answer your question. Some of the aligners that I got were a bit rough, have long bases and protruding so they were too wide. It's happened 3 times now. Which shows they don't refine the digital print. This ...Read more
has caused me painful and some almost sleepless nights. Oral health affected. I've complained on the phone a couple of times and asked for my specialist to contact me but no reply. Until I found out 2 weeks later after calling again that there was a note there that I just need to go to their shop and have new scans! WTF! I am sticking into it only because I've already invested $$$$ and my gaps are getting narrower. However, I will not recommend it to my friends because of poor ongoing service and after care unless you're into pain or your tolerance is strong!1 comment
Joy S.SmileDirectClub
Hey Ronniel. Thanks for taking the time to leave us this review. As we take great pride in the service that we provide, we are concerned to see your feedback and we'd love to assist you further. I wil... Read more
l be reaching out via private message for more information. Best, ThomSimilar opinion? Write a review on ieatwords.com.au!
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Exceptional Service
Had my first consultation which exceeded all my expectations. The whole procedure was simple and the staff very friendly. They answered all my questions and were equally as enthusiastic about my future smile as I was.
1 comment
Joy S.SmileDirectClub
James, your wonderful feedback and rating mean a lot to us.
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Ticks all the boxes
Easy and painless 3D scan completed and I am looking forward to receiving the smile solutions kit delivered to my home. Recommend to anyone looking to fix their teeth easily.
1 comment
Joy S.SmileDirectClub
Hi George, thank you so much for your positive comments about SmileDirectClub!
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Great help, very friendly staff!
William was very welcoming and made the experience comfortable. The examination and consultation was quick and simple, he explained everything thoroughly. The atmosphere was very positive, promoting the self esteem of clients ridding any intimidation upon coming in.
1 comment
Emily W.SmileDirectClub
Sarah, reviews like this give us motivation and help us ensure we provide high-quality care.
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Heather-Jeanne W.Greater Melbourne (Metropolitan), VIC
So far, so good
Priyanka at the Chadsto,e branch was very friendly, patient and helpful. She clearly has a good understanding of dentistry as well, which put my mind at rest as this is for my 16 year old son. Looking forward to great results.
1 comment
Emily W.SmileDirectClub
Heather-Jeanne, thanks for your kind comments about our team!
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RachaelGreater Melbourne (Inner), VIC
Great consult, very friendly staff
Very friendly staff, took me through the entire process and answered any questions I had. Silvia was super friendly and helpful and very thorough in explaining the process. I was a little unsure about SmileDirect but I'm excited now to start treatment.
1 comment
Emily W.SmileDirectClub
Thanks, Rachael! We're so excited to read this review.
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ShazGreater Melbourne (Inner), VIC
Super friendly and helpful
Super friendly staff, answered all my questions and explained the full process in detail to me. I was a bit skeptical about tele-dentistry, but felt at ease after discussing everything with them. Highly recommend.
1 comment
Emily W.SmileDirectClub
We're thrilled to read such an amazing review!
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AshleighGreater Melbourne (Outer), VIC
really excited to receive my package!
Silvia at the Chadstone, vic location was lovely! She was so friendly and answered all my questions! Really recommend already :) Its very affordable with great payment options aswell. Looking forward to receiving my order
1 comment
Emily W.SmileDirectClub
Ashleigh, we really appreciate your feedback!
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Fantastic!
Lots of information, very clear. Answered all my questions and made me comfortable with what was going to happen. Very happy with the consultation and so excited for my new smile!! Thanks Priyanka!!
1 comment
Emily W.SmileDirectClub
We're so happy to hear this, Emily!
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Great experience
Great experience! Happy staff and very informative and helpful. The girls were great and made me laugh the whole time. Made me feel comfortable and made sure I could ask them anything
1 comment
Emily W.SmileDirectClub
Nat, thank you so much for taking the time to share! We truly appreciate seeing this on our page.
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CandiceVictoria
Good experience
Informative and friendly consultant, all my questions were answered. Scan of my teeth was very easy and comfortable. Good experience overall. Looking forward to receiving my aligners and getting started!
2 comments
Emily W.SmileDirectClub
We want all customers to have a comfortable and informative appointment, so we're happy to see this!
Emily W.SmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Tania KGreater Melbourne (Inner), VIC
Too good not to get.
Noma explain the procedure thoroughly and results are guaranteed so why wouldn’t you pay less for the same results as braces in less time and look better while it is getting done!
1 comment
Emily W.SmileDirectClub
We're so happy to see this!
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Erika R.Greater Melbourne (Outer), VIC
Excited to find an inexpensive solution to an expensive problem
Easy, straight forward and not humiliating like consultations for braces can be elsewhere. Excited to find an affordable solution to something that has been bothering me almost my entire life.
1 comment
Emily W.SmileDirectClub
This is why we do what we do! Thank you so much for the kind words, Erika.
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Find out how SmileDirectClub SmileShop VIC, Chadstone compares to other Dental Services
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RobertGreater Melbourne (Metropolitan), VIC
- 2 reviews
I’m exciting to see the progress unfold
Very easy session, everything about the process was explained, this also including the patient been 100% happy after the program with the results. The scanner system was easy and so accurate. Just waiting for the delivery to arrive !
1 comment
Emily W.SmileDirectClub
Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.
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Hannah DeromeGreater Melbourne (Metropolitan), VIC
Fantastic!
Priyanka and Noma were fantastic! Explained the in’s and out’s of the procedure and what to expect. They both were lovely and made me feel very welcomed, I couldn’t wait to start my smile journey.
1 comment
Emily W.SmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Allan C.Greater Melbourne (Outer), VIC
Great scan experience!
Jasmine and John were very welcoming and professional, put me at ease and answered any questions I had. A great experience all round, and looking forward to the next steps!
1 comment
Emily W.SmileDirectClub
Allan, thanks so much!
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Ranjanie WGreater Melbourne (Metropolitan), VIC
- 2 reviews
I AM SO EXCITED TO CHANGE MY SMILE
The staff were friendly and explained the process very well. Compare to braises this will be a better way to straighten your teeth. I am really looking forward to get my teeth change to better.
3 comments
Emily W.SmileDirectClub
We are grinning from ear to ear. Thank you for the support, Ranjanie. We are always here for you!
Hi I am sorry to inform you I have not got the new smile on yet as they promised it will be available soon.
Emily W.SmileDirectClub
I'm sending you a message, so I can look into this for you.
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Super friendly and informative!!
Felt very welcomed from the second I walked in, process was fast and simple. Nama and Jasmine were able to answer all my questions with confidence, I’m super excited to start my new smile journey! Can’t wait to receive my aligners!
1 comment
Emily W.SmileDirectClub
Hi David, we appreciate you taking the time to leave us this feedback.
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The reviewer stated that an incentive was offered for this review
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Emily W.SmileDirectClub
Yal, we're delighted to read your review!