Matt PGreater Melbourne (Inner), VIC
- 2 reviews
Don’t rush in and see your own orthodontist
When getting my teeth assessed the girl, although polite was very pushy and forced me to sign up then despite me asking for a cooling off period. I noticed my credit card was charged that day.
I couldn’t start using them straight away but it was too bad, I couldn’t check in with their orthodontist. Saw my dentist and he strongly recommend I do not use them and said my teeth needed to be seen by a proper orthodontist as these only superficially move your teeth.
The packets are unopened and I’ve asked for a refund but no reply...
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Alejandro A.Greater Melbourne (Metropolitan), VIC
- SmileShop VIC, Melbourne
- Verified customer
Great service and delivery of aligners, but really bad service for retainers
I'm really happy with the service and delivery they provide when it comes to the aligners. The quality of the product is great and I can definitely see the difference after I've finished the treatment. However, at the end of my initial plan, I wasn't happy with the results and they offered a re-evaluation at no cost as well as a new set of aligners.
Nevertheless, it has been really frustrating getting my retainers. I've contacted them 4 times, there are always delays (11 weeks now) and there's no guarantee you'll receive them (even though you receive an email confirming the retainers are on their way). In fact, I've been using my last set of aligners for 1 month and a half...and still waiting for another 7 weeks.
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Cherryl BGreater Melbourne (Inner), VIC
Poor online customer support
I was asking questions over the online chat regarding pricing on retainers. After clarifying some confusion on the pricing (he sent me the wrong one initially), I was gonna ask more details about what's included in the set but the agent ended the session.
1 comment
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Brett J.
- 2 reviews
Beware Terrible Customer Service and Private Health Insurers will not pay
Their customer service team takes weeks and even months to respond to inquiries, doesn't provide any help and are downright rude. Their systems aren't capable of processing the installment plans they advertise.
Furthermore 3 seperate private health insurers will not pay claims even though SDC website states most funds will pay. Their insurance team won't even answer questions from funds which could help in the processing of customers claims.
1 comment
Joy S.SmileDirectClub
Hi Brett, thank you for taking the time to leave us a review. We always want to provide quick resolutions for customers when issues arise, so this is disappointing to hear. We would be happy to help w... Read more
ith this, so I'm following up with you privately to get some additional information. Best, EmilySimilar opinion? Write a review on ieatwords.com.au!
Nataliehhhhh
- 2 reviews
Amazing
I was so doubtful walking into the appointment, but honestly Norma was so amazing. She explained everything in detail and made me feel so comfortable. So excited for my journey.
1 comment
Joy S.SmileDirectClub
We're honoured. Thank you so much!
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Service
Great - the girls are friendly and efficient and we’re sure to step me through the process / were very clear and helpful. Couldn’t really ask for more to be honest. Thanks
1 comment
Emily W.SmileDirectClub
Tenille, thanks for your kind comments about our team.
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LisaGreater Melbourne (Metropolitan), VIC
This is fantastic! I'm so excited!
I had such a good experience with Ha. She made me feel very comfortable and supportive in my decision to come in store. I feel confident in the information I was given and she explained the entire process to me in a way that I could understand. I left the clinic feeling even more excited then when I walked in!
1 comment
Emily W.SmileDirectClub
We love providing a convenient option for our customers. Thanks for taking the time to leave us a review, Lisa.
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- SmileShop VIC, Melbourne
- Verified customer
Incredibly advanced system!
Ha Lala was amazing! She was very explanatory and helpful and made my experience so easy and fun! Can’t wait to have straight teeth. This is such a great system exited to see the results :)
1 comment
Emily W.SmileDirectClub
Thank you so much for this 5-star review! We appreciate you taking the time to share. We’re here for you at any time.
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Great service
Our smile guide named Monika was super helpful and knowledgeable. The initial consultation was a great experience and didn’t take long at all (and was painless). Looking forward to seeing results.
1 comment
Emily W.SmileDirectClub
Thank you so much for your high rating!
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john l.Southwest, VIC
A modern approach to orthodontics
My smile advisor Angelina was thorough in her approach to describing what the product would offer me. The examination was painless, using modern dental equipment. I would recommend the initial consult phase to friends, family and the general public.
1 comment
Emily W.SmileDirectClub
Hello John, thank you; we appreciate your feedback!
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The reviewer stated that an incentive was offered for this review
Kate AGreater Melbourne (Inner), VIC
The product seems awesome
Monika was helpful and friendly. The whole experience was positive and I look forward to getting started. Monika explained everything very clearly and it seems like a fab product and such a short time compared to other methods. Thanks a mill.
1 comment
Emily W.SmileDirectClub
We truly appreciate you taking the time to leave us this feedback!
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Minhphuong T.Greater Melbourne (Metropolitan), VIC
Great experience
I had great experience with Brie today. She’s nice and pro on capturing 3D images. Also, consultancy was provided very specifically.
Just one thing that should be improved if possible is the chair I sat on for 3D scanning. It should have neck holder to give more pleasant feeling.
Thanks for everything
1 comment
Emily W.SmileDirectClub
Thank you so much for taking the time to share! We truly appreciate seeing this on our page.
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Excellent!
Efficient and professional team. Good service, quick and informative. Manny was helpful and answered all my questions/concerns. He managed my expectations and was friendly throughout the consultation. I am very much looking forward to getting my retainers!
1 comment
Emily W.SmileDirectClub
Thank you; we appreciate your feedback!
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Kanika OuGreater Melbourne (Outer), VIC
Can’t wait to have a confidence smile
She was Very friendly and easy to talk to. She is so sweet and professional And she explained everything clearly and easy to understand . I had a great experience with her
1 comment
Emily W.SmileDirectClub
Kanika, we love seeing this!
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Such a lovely experience
I was greeted by Priyanka
She was so super friendly and professional and went through everything with me step by step and answered any questions I had. I had a lovely experience and cannot wait to see what my new smile will be like.
1 comment
Emily W.SmileDirectClub
We're so happy to see this review. Thank you so much!
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NaomiGippsland, VIC
- SmileShop VIC, Chadstone
- Verified customer
Good nice
I got there early, they did their job n helped me. I did feel like I was being pushed a little into doing it when I wasn’t ready yet but all good n done now
1 comment
Emily W.SmileDirectClub
Thank you so much for the feedback, Naomi.
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Michael J.Greater Melbourne (Metropolitan), VIC
- 2 reviews
Very professional, so easy!
Friendly, fast, and professional service! Was made to feel at ease as soon as I walked in, everything was explained to me, and I know know everything to expect from the course of aligners! Although, in hindsight, it would have been better to have someone there who could tell me straight up that i wasn't eligible, instead of getting my hopes up.
1 comment
Emily W.SmileDirectClub
Michael, thanks for your kind comments about our team.
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The reviewer stated that an incentive was offered for this review
Amazing people
Super friendly and easy to talk to. They were very helpful and clear in communication. I felt at ease and understood everything that was going on. They seemed just as exited for me as I am. Definitely would recommend to others as well.
1 comment
Emily W.SmileDirectClub
Hello Julie, thank you; we appreciate your feedback!
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DMONT1Greater Melbourne (Inner), VIC
- 2 reviews
Look forward to the new smile
I went in for my 3D scan last weekend at the Collins St clinic in the city, Jodie was the smile guide assigned to me, she was simply amazing, very informative and very professional. I was shown the results of the scan immediately after it was completed. I am extremely excited to embark on my journey towards a brand new smile.
Thank You Smile Direct Club for creating an amazing product!
1 comment
Emily W.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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MikaelaGreater Melbourne (Metropolitan), VIC
HAPPY !
The lovely lady I saw today ‘Noma’ was absolutely amazing and so sweet. She made me feel so comfortable and relaxed!
I have a phobia of lifts and beautiful Noma came and got me to travel up the lifts with me ! So impressed with the overall experience so easy & professional and I am so excited to start my journey with smiles direct ! So far so good !
I highly recommend!
1 comment
Emily W.SmileDirectClub
Thank you so much for the kind words, Mikaela!
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Emily W.SmileDirectClub
Hi Cherryl, thanks for taking the time to leave us a review. We're disappointed to hear about this and would be happy to help. I'm following up with you privately to get some additional information. Best, Emily