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Reviews

4.7

74 reviews
5
(63)
4
(5)
3
(2)
2
(3)
1
(1)
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Reviewer Photos & Videos

Lexy D.

Lexy D.Greater Melbourne (Metropolitan), VIC

GREAT CUSTOMER SERVICE

published

I had all my questions answered in a way that I could understand. Monika helped me out and she was absolutely amazing and so kind and informative! Definitely worth the visit!



1 comment
SmileDirectClub
Emily W.SmileDirectClub

Lexy, thanks for your kind comments about our team.

Josie K

Josie KGreater Melbourne (Metropolitan), VIC

Impressive- Wish this was around 10 years ago !

published

Amazing technology and so easy to get an affordable permanent smile in 2022 .Great experience with Monika who was friendly, professional & answered all queries. can’t wait for my new smile!

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Josie, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.



Simple, easy process, very well explained!

published

Awesome new technology to scan teeth. Free aswell. Can't wait for my aligners to arrive in the mail and start using them! Bonus teeth whitening kit freebie bag! Super exciting.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're thrilled to see this, Elle!

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Casper

CasperGreater Melbourne (Outer), VIC

Be really careful with this system!

published

Be really careful with this system! despite asking if they could deal with an underbite they said yes and after viewing their recommendations they obviously could not. The US administration is almost impossible to deal with despite several times contacting them.
Don't be fooled by some pretty CGI images that show your teeth moving and no written report that means it is down to your own judgment as to whether you think it is suitable or correct.

3 comments
SmileDirectClub
Emily W.SmileDirectClub
Casper
Casper

Have been receiving daily pestering calls from your 1800 no please make it stop. Often no one there when I answer

SmileDirectClub
Joy S.SmileDirectClub

I'm happy to help you with this. I'm sending you a private message to get some additional information from you.

Sandie S.

Sandie S.Greater Melbourne (Outer), VIC

So excited and feeling confident

published

Friendly and encouraging staff. Quick and very professional consultation. Felt comfortable and now super excited to get started on my new smile. 27 years in the waiting. Hopeful for the 1st time. Almost gave up thinking I could never fix my crooked teeth. Excited about the teeth whitening kit. The technology used was impressive. I would highly recommend this service to everyone. Thanks so much SmileDirect for the confidence boost.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

We're so happy to see this review. Thank you so much!

Vatsala

VatsalaGreater Melbourne (Metropolitan), VIC

Was a reassuring and positive start to a long withheld dream of a perfect smile.

published

Priyanka my smile guide was positive and reassuring. Procedures were simple, convincing and quick. I was given detailed demonstration of the process and next steps. Amazed with the 3D technology too.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you again for taking the time to share a review! We truly appreciate the support.

Completely impressed

published

Well explained and amazing customer experience. Felt the premium quality in the product and the service. Cannot wait to get started! Thanks for the complementary whitening kit. Highly recommended smile direct.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Your feedback and input are so valuable to us and we truly take it to heart. We really appreciate it!

Seamless process

published

I’ve been talking about having my smile improved for years! From the moment I saw the tv ad to my visit in-store. Loved how seamless the process was. Thank you

1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is why we do what we do. Thank you for the feedback, Stephen!

Sara10

Sara10Greater Melbourne (Metropolitan), VIC

Next level tele health!

published

Our smileShop Rep Noma was fabulous for my son who has had quite a complex about his smile for some time. Braces were a concern as he plays sports. This custom solution is excellent AND affordable! Noma was warm, bubbly and professional and most important, made the experience fun for my son so interesting by answering all the questions about the 3D imagine ect. Totally recommend this solution.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Thank you for taking the time to leave a review and putting a smile on our face!

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Happy customer

Happy customerGreater Melbourne (Metropolitan), VIC

April was just lovely and very informative!

published

I learnt a lot about how my new smile will be created and I am so very excited about it!!! Can’t wait! I am looking forward to commencing this journey.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

This is exactly what we're here for! Thank you so much.

Hayley

HayleyGreater Melbourne (Outer), VIC

Answered all my questions.

published
1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hayley, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.

Shelley A.

Shelley A.Greater Melbourne (Outer), VIC

Happy!

published

The customer service was fantastic, very welcoming and friendly! They made the whole experience really enjoyable. Really looking forward to the results! Would definitely recommend to anyone that isn’t happy with their smile!

1 comment
SmileDirectClub
Emily W.SmileDirectClub

Hi Shelley! We're thrilled to see this.

David

DavidGreater Melbourne (Outer), VIC

  • 2 reviews

Noma was excellent, had a great experience.

published

My appointment with Noma at SmileDirectClub in Chadstone was fantastic. She clearly explained the process and outcomes, and was very professional. I feel very confident about using SmileDirectClub for straightening my teeth.

1 comment
SmileDirectClub
Emily W.SmileDirectClub

We appreciate your positive words! We're honoured.

Alex

AlexGreater Melbourne (Metropolitan), VIC

Cannot wait to see how it all works out!

published

Priyanka from the Chadstone store was so incredibly lovely and really made me confident in my choice to sign up. I can’t wait to get my new smile! Still awaiting my new aligners but once that happens, I’m sure it’ll be all smooth sailing!

1 comment
SmileDirectClub
Emily W.SmileDirectClub

We love seeing this, Alex!

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