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Reviewer Photos & Videos
Lexy D.Greater Melbourne (Metropolitan), VIC
GREAT CUSTOMER SERVICE
I had all my questions answered in a way that I could understand. Monika helped me out and she was absolutely amazing and so kind and informative! Definitely worth the visit!
1 comment
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Josie KGreater Melbourne (Metropolitan), VIC
Impressive- Wish this was around 10 years ago !
Amazing technology and so easy to get an affordable permanent smile in 2022 .Great experience with Monika who was friendly, professional & answered all queries. can’t wait for my new smile!
1 comment
Emily W.SmileDirectClub
Josie, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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Simple, easy process, very well explained!
Awesome new technology to scan teeth. Free aswell. Can't wait for my aligners to arrive in the mail and start using them! Bonus teeth whitening kit freebie bag! Super exciting.
1 comment
Emily W.SmileDirectClub
We're thrilled to see this, Elle!
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Find out how SmileDirectClub SmileShop VIC, Chadstone compares to other Dental Services
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CasperGreater Melbourne (Outer), VIC
Be really careful with this system!
Be really careful with this system! despite asking if they could deal with an underbite they said yes and after viewing their recommendations they obviously could not. The US administration is almost impossible to deal with despite several times contacting them.
Don't be fooled by some pretty CGI images that show your teeth moving and no written report that means it is down to your own judgment as to whether you think it is suitable or correct.
3 comments
Emily W.SmileDirectClub
Thank you for taking the time to leave us a review. We treat mild to moderate crowding, spacing, and general alignment concerns. If our fully licensed dentists and orthodontists determine that a custo... Read more
mer can benefit from our clear aligners, we will send them a SmilePlan to view the projected results. If customers aren't happy with the treatment plan, they can always ask for a revision or choose not to move forward with treatment. We're concerned to hear about the miscommunication and the difficulty you've experienced with our customer care team, so I am sending you a private message to assist you with this. Best, EmilyHave been receiving daily pestering calls from your 1800 no please make it stop. Often no one there when I answer
Joy S.SmileDirectClub
I'm happy to help you with this. I'm sending you a private message to get some additional information from you.
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Sandie S.Greater Melbourne (Outer), VIC
So excited and feeling confident
Friendly and encouraging staff. Quick and very professional consultation. Felt comfortable and now super excited to get started on my new smile. 27 years in the waiting. Hopeful for the 1st time. Almost gave up thinking I could never fix my crooked teeth. Excited about the teeth whitening kit. The technology used was impressive. I would highly recommend this service to everyone. Thanks so much SmileDirect for the confidence boost.
1 comment
Emily W.SmileDirectClub
We're so happy to see this review. Thank you so much!
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VatsalaGreater Melbourne (Metropolitan), VIC
Was a reassuring and positive start to a long withheld dream of a perfect smile.
Priyanka my smile guide was positive and reassuring. Procedures were simple, convincing and quick. I was given detailed demonstration of the process and next steps. Amazed with the 3D technology too.
1 comment
Emily W.SmileDirectClub
Thank you again for taking the time to share a review! We truly appreciate the support.
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Completely impressed
Well explained and amazing customer experience. Felt the premium quality in the product and the service. Cannot wait to get started! Thanks for the complementary whitening kit. Highly recommended smile direct.
1 comment
Emily W.SmileDirectClub
Your feedback and input are so valuable to us and we truly take it to heart. We really appreciate it!
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Seamless process
I’ve been talking about having my smile improved for years! From the moment I saw the tv ad to my visit in-store. Loved how seamless the process was. Thank you
1 comment
Emily W.SmileDirectClub
This is why we do what we do. Thank you for the feedback, Stephen!
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Sara10Greater Melbourne (Metropolitan), VIC
Next level tele health!
Our smileShop Rep Noma was fabulous for my son who has had quite a complex about his smile for some time. Braces were a concern as he plays sports. This custom solution is excellent AND affordable! Noma was warm, bubbly and professional and most important, made the experience fun for my son so interesting by answering all the questions about the 3D imagine ect. Totally recommend this solution.
1 comment
Emily W.SmileDirectClub
Thank you for taking the time to leave a review and putting a smile on our face!
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Find out how SmileDirectClub SmileShop VIC, Chadstone compares to other Dental Services
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Happy customerGreater Melbourne (Metropolitan), VIC
April was just lovely and very informative!
I learnt a lot about how my new smile will be created and I am so very excited about it!!! Can’t wait! I am looking forward to commencing this journey.
1 comment
Emily W.SmileDirectClub
This is exactly what we're here for! Thank you so much.
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HayleyGreater Melbourne (Outer), VIC
Answered all my questions.
I was greeted by John who lead me to the waiting room. It was only a short 20 minute wait until I was in a consultation room with Monica. I was very weary on Smile Direct Club as it did seem to good to be true, which was the first thing I mentioned to Monica, after a few minutes she had answered all my questions and I felt a lot better about the whole thing. The 3D scanning began and Monica explained everything to me in a simple and understanding context. The customer service was very friendly and professional. On the day I didn’t sign anythin...Read more
g as I wanted to ensure there were no hidden fees or contracts, they didn’t pressure me to go ahead with anything. They explained my 3D scan lasts for 30 days and if I chose to go ahead to call the number listed on the email. Overall a great consultation and I will be continuing my journey with smile direct club and can not await to see my results. Also if any doubts a lot of Americans have uploaded their journeys to YouTube and they’ve all recommended it and tell you every detail!1 comment
Emily W.SmileDirectClub
Hayley, we strive for 100% satisfaction, and it's always our goal to give customers an informative and exciting experience. Thank you so much.
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Shelley A.Greater Melbourne (Outer), VIC
Happy!
The customer service was fantastic, very welcoming and friendly! They made the whole experience really enjoyable. Really looking forward to the results! Would definitely recommend to anyone that isn’t happy with their smile!
1 comment
Emily W.SmileDirectClub
Hi Shelley! We're thrilled to see this.
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DavidGreater Melbourne (Outer), VIC
- 2 reviews
Noma was excellent, had a great experience.
My appointment with Noma at SmileDirectClub in Chadstone was fantastic. She clearly explained the process and outcomes, and was very professional. I feel very confident about using SmileDirectClub for straightening my teeth.
1 comment
Emily W.SmileDirectClub
We appreciate your positive words! We're honoured.
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AlexGreater Melbourne (Metropolitan), VIC
Cannot wait to see how it all works out!
Priyanka from the Chadstone store was so incredibly lovely and really made me confident in my choice to sign up. I can’t wait to get my new smile! Still awaiting my new aligners but once that happens, I’m sure it’ll be all smooth sailing!
1 comment
Emily W.SmileDirectClub
We love seeing this, Alex!
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Emily W.SmileDirectClub
Lexy, thanks for your kind comments about our team.