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Soda Octavia NE (Wagon) Style 110TSI (2015-2017)
DanielCairns
- NE (Wagon) Style 110TSI (2015-2017)
- Verified purchase
Very poor warranty support
FINAL UPDATE 06/02/2018: The car repair was finally completed on Thursday 01/02/2018. We were looked after by a new service manager named [name removed] at the Cairns warranty dealership, who was a consummate professional, keeping us up to date at all times. He arranged a loan vehicle for the duration of the repair and we are very happy with his management of the repair. However, it is still worth pointing out that it took about a month due to Skoda carrying insufficient parts inventory in Australia. This is worth bearing in mind should yo...Read more
u choose to purchase a Skoda brand vehicle. It's also worth bearing in mind that none of this happened until I placed a link to this review on the Skoda Australia Facebook page. So thank you Product Review and thank you FaceBook! UPDATE 8/1/2018: Once again the car has lost all it's air con gas. The service agent has identified the problem as a faulty TX valve and leaking condenser. The good news is that it is covered by warranty. The bad news is that it will take 3 WEEKS for the parts to get here from overseas. Anyone, who has experienced a Cairns summer will understand that this essentially puts the car off the road until it is repaired. We will not be receiving a loan car. This level of service is so substandard. We currently have 12 of these vehicles in our fleet and will be changing back to Toyota as soon as it is economically viable. So much for that experiment. This review represents the final opportunity for Skoda to delight me with their customer service before I kick this brand to the kerb forever. ORIGINAL POST: We bought a Skoda Octavia in December 2016. Guess what? The air con gas leaked and this wasn't covered by warranty! Apparently the service agent in Cairns couldn't find the leak, therefore it wasn't a warranty repair as there was no category for them to select in the warranty system and "Someone has to pay". I am left wondering what the warranty might actually cover? I'm also wondering if someone from customer relations at Skoda might take the time to contact me and discuss?Similar opinion? Write a review on ieatwords.com.au!
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