Spectra S2 Hospital Grade Double Electric Questions & Answers (page 5 of 7)

Hi there,

Thanks for your question! This is actually a common thing and nothing at all to worry about :-) What it means is that there is a bit of air being mixed with the milk as it travels through the valve. It will all drop into the bottle and the bubbles will settle after a little while. If it affects the suction at all please let us know, but don't worry - its really quite normal :-)

Kind regards
Alli
Spectra Team

Hi Kristin,

Oh my goodness - I'm very sorry to hear you are not getting replies to your messages! We always reply very promptly, so I wonder if you have the correct address? Are you messaging us via Facebook or our website? I have searched our email records and cant find anything with your name or details about tubing replacement either. Are you based in Australia?

Our email address is [email protected] and this is the link to our Facebook Page where you can also PM us - https://www.facebook.com/spectrababyaustralia/ Otherwise you can also call our Customer Support line on (07) 3053 8669.

Please get in touch again via here if necessary (if the above doesn't work) and we will certainly help you!

Kind regards,
Alli
Spectra Australia Team

Hey Jackie,

If you have the white duck valves (single piece) please ensure they are working well. When you clean them, make sure to flush the warm soapy water right through the valve so as to prevent any milk fat "sticking" the edges together. You may find you might need to replace them. Generally we recommend replacing them every 3 months or so (sooner if exclusively expressing or with heavy use). If you are still having issues, feel free to contact us via our Facebook or website contacts and we can help further.

Kind regards
Alli
Spectra Team

Hi Valerie,

Thanks for your question. Do you have the blue valves with the white membranes attached to them? If you do, the white membranes should move when the milk pressure behind them is strong enough to push through. It may be that they are a bit stuck fast. Just give them a wash in warm soapy water, dry them and pop them back on. That should help.

If not, what position are you pumping in? Sometimes you might need to lean forward a little to encourage the milk to flow downwards. If you are leaning back it can collect in the flange a little.

Let us know if you need more help. We have a few videos here that shows how to assemble everything and cleaning tips too:https://www.youtube.com/channel/UCHd0pbLlW6GtJCEkEyFpSYg

Kind regards,
Alli
Spectra Team

Hi there,

Thanks for your question. I am sorry to hear you are having trouble with your pump. :-( It sounds as though you have tried the correct troubleshooting with the charger, as we would advise. Thanks for doing that.

Could you shoot through an email to our support team and we can look into the problem a little further for you. Our support address is support@spectra-baby,com.au or you can use our Facebook page to message us, or call us on the phone too. Please include details such as your order number or email address and we will be able to find your order easily so as to quickly assist.

Kind regards,
Alli
Spectra Team

Hi Tee!

Hmm I would just check that the power adaptor is fully connected - there is a video here that will help you make sure - https://spectra-baby.com.au/faq-assembling-power-adapter

Can you please have a look, and then shoot us an email at [email protected] if this doesn't resolve your problem?

Thanks :)

Claire
Spectra Team

Hi Kash,

Thanks for your question. Often when you have trouble with suction or getting milk out, it can be a simple shield set up issue. You can check out our video which shows correct set up here: https://www.youtube.com/watch?v=LbAEIWa0P6I

It sounds as though you may be based in the US by what you mention about getting the pump via your insurance company. If that's the case,and you are still having trouble, I would advise you get in contact with Spectra USA - as we are Spectra Baby Australia and as such the pumps are the slightly different when purchased from us.

Kind regards
Alli
Spectra Team

Hi Julie,

Thanks for your question. It is absolutely normal to need to hold the shields in place while pumping. In order to double pump one handed, many Mums use their right upper arm to hold the right shield in place, then use their right hand to hold the left shield in place. So the right arm ends up across the body holding both shields in place. Does that make sense? That then gives you the left hand free to stop and start the pump, drink your water etc :-)

Give it a try, it does take a little practice to feel comfortable. If you still have trouble, you can always email or Facebook our customer support team and we can help you further.

Kind regards,
Alli
Spectra Team

Hi Kellee,

Thanks for your question. The S2 pump needs to be plugged in to use it. It doesn't have a rechargeable battery. If you are referring to the S1 pump (its blue) with the rechargeable battery - then the most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Sometimes you may need to push the adaptor right off and click it on again.

Here's a video to describe further

https://spectra-baby.com.au/faq-assembling-power-adapter/

If that doesn't solve your problem, then please get in touch with our Customer Service Team via Facebook, our website or email and we can help you further.

Kind regards,
Alli
Spectra Team

Hi Rachmarie,

Thanks for getting in touch. This question is in the S2 section - but it sounds like you are talking about the S1 - the hospital grade pump with rechargeable battery?

The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way. Sometimes you might need to take it off and push it back on again.

Here's a video to describe further

https://spectra-baby.com.au/faq-assembling-power-adapter/

If that doesnt help, then please get in touch with our Customer Service Team via Facebook or our website or email and we can do some more troubleshooting with you.

Kind regards,
Alli
Spectra Team

Hi Wei Wei,

Thanks for your question - its a good one!

Often if the membrane inside the backflow protector is starting to stick to the outside shell, it can be an indication that it has some moisture in it and needs a clean. Give it wash in warm soapy water, rinse and allow it air dry. If the problem still persists then it may be time to replace the protector - as that could indicate the membrane is worn. If the membrane is worn, then that will start to affect your suction.

If you'd like any help with troubleshooting please feel free to email our customer support team, or message us on our Facebook page, or even give us a call. We are always happy to help.

Kind regards,
Alli
Spectra Team

Hi Angie,

Ooops! Us sleep deprived Mums do stuff like that all the time hey? :-) When you say the valve piece, do you mean the blue valve with the white membrane attached to it? Or do you mean the backflow protector? If its the blue valve head and membrane, then no harm will be done, I just doubt you will have gotten any suction at all! LOL

If it was the backflow protector then that is a little more of a worry. It protects the tubing (and pump) from milk or condensation getting into it - making it a closed hygienic system. If no milk or condensation got back into the tubing or pump, then it is likely ok. Did you notice any liquid in the tubing?

If you'd like to contact our Customer Support team we can give you some further advice if I haven't managed to answer your questions here. You can find us on Facebook, our website or email.

Kind regards,
Alli
Spectra Team

Hi Katiana,

Thanks for sending through your questions :-) It sounds as though there might be some issues in the setup of the pump, which should be easily rectified for you. You have contacted Spectra Baby Australia via Product Review, however we don't sell our pumps via Amazon, so I suspect you are based in the US?

There are a few subtle differences between the pumps made for different markets, so you would be best directing your questions to Spectra USA, or whoever you purchased from, as I would not like to give you the wrong advice.

Kind regards,
Alli
Spectra Team

Hi Frederick!

Thanks for getting in contact! I'm sorry you are having trouble with the pump - that's no good. We can help you with this, not a worry.

The most common issue we have experienced with pumps not switching on or charging is that the Australian adapter isn't fully pushed into the charger. It does require a little bit of elbow grease the first time, but you will hear a loud click when it has been pushed down all the way.

Here's a video to describe further

https://spectra-baby.com.au/faq-assembling-power-adapter/

If it's not that, then I'll need to get some more details regarding when and where you purchased your pump, and the Serial Number so we can look into it. If that's the case, would you please shoot us though a warranty claim form and we can go from there?

The link is here:
https://spectra-baby.com.au/warranty/

Kind regards,
Alli
Spectra Team

Hi Sasha,

Thanks for your question. This sounds very much like an accessory issue, which is very easily solved through some basic troubleshooting, as it's quite often either the assembly or one of the components that are the culprit.

The first thing to double check is that the valve heads and membranes are working correctly, as this is usually the first thing to impact suction.

Can you please make sure that the membrane is laying flat against the valve head, and place it into your mouth and suck on it firmly? What we are trying to work out by doing this is whether any air is coming through. If there is air coming through, please remove the membrane and then reseat it onto the valve, making sure it is completely flat against the valve head with no holes visible. Please try again and see if any air is coming through. If air is still coming through, we would recommend you replace the membranes.

Sometimes you might need to reseat the small white silicone membrane a few times to get a good seal.

If you continue to have trouble after trying this, please feel free to contact us via Facebook, or our Customer Service email [email protected] and we'll help more.

Kind regards,
Alli
Spectra Team

Hi Jennifer,

Thanks for your question. We have two types of valves available. There are white duck valves, which are a single piece. These have an opening that appears closed (like a ducks bill) and it opens up when there is milk inside it. If you squeeze it on the sides it will also open.

The 2nd type of valve we have is a blue valve head with a white disc shaped membrane. The white membrane goes onto the blue valve, and the milk is pushed through the silicone membrane during pumping. When it is first attached it appears sealed, but when pumping that's where the milk comes out.

I'm unsure which valve you have, but hopefully that clears it up for you. If you need more help, please feel free to contact us again.

Kind regards
Alli
Spectra Team

Hi Nipa,

I'm sorry to hear you are having trouble with the suction on your S2. You'll be pleased to know its quite often a problem with the shield set up or parts, and that is easily fixed :-) Could you shoot through an email to our Customer Support team and the girls will be able to narrow down the issue for you super fast. The email address is [email protected]

Kind Regards,
Alli
Spectra Team

Hi Jen Jen,

Thanks for your question. It sounds to me like you should pop onto our webiste and put in a warranty claim. One of our Customer Support team will then contact you and we work out whats going on for you. The link is here https://spectra-baby.com.au/warranty/

Kind regards,
Alli
Spectra Team

Hi Desiree,

Thanks for your question. I think you are talking about the membrane inside the back flow protector? is that right? That can be an indicator of an assembly problem, or a bit of condensation in the protector. Could you shoot through an email to our Customer Support Team [email protected] or Facebook message us, and we can go into some more detailed troubleshooting with you? You'll be pleased to know it should be a pretty easy fix :-)

Kind regards,
Alli
Spectra Team

Hi Erica,

Thanks so much for your question. This can be a common issue when your parts (especially the membranes) are beginning to wear. We recommend the valves and backflow protectors be replaced cyclically.

The valves about every 3-4 months
https://spectra-baby.com.au/product/spectra-valve-head-membranes-set-2/
or
https://spectra-baby.com.au/shop/accessories/replacement-valve-premium/

The backflow protectors about 6 monthly.
http://spectra-baby.com.au/product/backflow-filter-premium/

If you pump more frequently, such as exclusively expressing, you may need to replace the valves about every 6 to 8 weeks.

If you have had your pump less than 3 months, or have other questions, please get in contact with our Support Team and we'll be able to troubleshoot more specifically for you. Please email [email protected] or PM us on Facebook and the girls will be happy to help out further :-)

Kind regards,
Alli
Spectra Team!