Terrible online service, lady on the phone had no phone etiquette either.
I ordered items online that were dispatched late from the store, when I question why they couldn’t give me a proper answer and was told to lodge a complaint instead if I’m not happy.
How will lodging a complaint get me my items on time???
Won’t be shopping on spotlight online store ever again!

Told A maximum of 6 weeks for Curtin’s, now 10 weeks later and have paid in full but still no confirmed date. Ask for updates but still no response, shocking customer service.

I have ordered several times from Spotlight and each time had prompt service. Goods arrived within the 3 days advised.I can thoroughly recommend shopping online from Spotlight.I will be shopping online again.

Just took delivery of an order. Ordered 2 bath sheets, 3 hand towels and 1 bath mat. 1 bath sheet was missing and the bath mat was incorrect. Not sure who is picking their orders, maybe they need to learn to read first, can’t see it being a hard job?? Contacted customer care, they are not overly polite or apologetic. Their online business must be bleeding money given the other reviews on this site. Maybe they need to look at employing competent team members as a first step, and even better get afterpay in store.

I’ve been a long time customer of spotlights brick and mortar stores up until recently when I used their online store to make what I thought would’ve been a hassle free purchase. Contacted customer service to no real help and I’m still waiting to hear back after many days. Really disappointed.

Was told they had to source order
I wrote asking where was rest
Out of stock
You managed to offload products at my expense
I will never ever ever ever order from you again

I made an online order 3 months ago. i am still waiting for all of the items from my order. Multiple phone calls every time i call it's like it's the first time that i have. Once they finally acknowledged that they hadn't sent all of my items, i thought this would be rectified, however they have now sent me the wrong items and although they advised they will now send out the correct one, they expect me to visit one of their stores to return the incorrect item. Emailed them a few times to make a complaint, no response. It's like they simply do not care that their service is terrible. Waste of time purchasing online which i thought would save me some hassle, just go to a store.

Ordered 4 towels online and initially was charged for 4. Then received notification that I was being refunded for three. Why was I not asked if 1 towel was what I wanted when I ordered 4. I was also charged the full postage which is the same for 4 towels as 1? I should have been given the option of cancelling the complete order. Sent a message to the online site and am still waiting for an answer from them. Dreadful communication issues!!!!

Had to talk customer service rep through the issue (product was missing parts) 3 times after which she was unable even offer a suggestion of how to resolve the problem...dead air on the line till I prompted by asking how the defective product would be replaced or refunded. Rep suggested going instore...but when I pressed further for stock check to ensure I wasn't travelling for no reason she couldn't even conform availability. Also was unable to process a refund or organise sending a replacement product. Will NEVER shop spotlight again. So many better options out there that are cheaper, better quality, and employ people who are not dimwitted.

Half my curtain order was sent to the wrong customer and I received his order. Contacted spotlight and was told that they’d heard from the customer who received my curtains and spotlight would send them in to me. In the meantime, they’ve cancelled my order, sent me one pair of curtains instead of 4 and don’t have the other 3 pair to send to me because they’ve obviously sold them to someone else. Will never shop with spotlight again

Paid spotlight online through afterpay for a sewing machine week a machine 22/12 and told 2-5 delivery. 9 days later no contact from them machine fully paid by afterpay and payments still having to be made understandably to afterpay. Tried to call left waiting over half an hour. At an absolute dead end. VIP will not use again.

So i ordered a bean bag and 4 bags of bean bag fill. Took a while to arrive. Bean bag cover ripped zip doesnt work clearly opened packaging ripped and stuffed back in. Opened today on xmas day to find zip doesnt work. Fill bags were tapped to packaging so holes all through them. No response by spotlight to message. Will return tommorrow for refund will never order from them again.

I love spotlight stores and their online stores, I recently bought curtains for my bedroom and a sewing machine, cant live without this sewing machine, it was on special, they have great deals sometimes, I'm always looking for a bargain so beat time to shop there is when they have big sales each year. Only downfall is postage when buying online and in stores they can be expensive.

The customer service was disrespectful and rude. After sizing it incorrectly, twice, and sending it to the wrong store they finally arrived three months after ordering.
The installer was rude and refused to take his shoes off after being asked to. He was also disrespectful when moving things aside to install. He had to take one back and cut it down in size as it was still the wrong size.
The blinds were meant to sit against the wall but didn't so he just rolled them the other way. Not very professional.
The whole experience was horrible and I would definitely not recommend them at all.

I would not shop with spotlight again. I would say it shouldnt be a problem as the way they treat customers they wont be around for a long time. No customer service.

I never write a positive review for anyone because I am normally angry with stores online and write bad reviews. But spotlight done the right thing without even asking. A dinner set came & 2 plates were damaged, I politely emailed them to let them know of the damage and without asking they automatically sent out another dinner set without me even having to return the other. I have been shopping with them for years and I have bought various items and done most of my house with their products! They deserve a good review because they are customer focused in the online store!! Thanks spotlight!!! Xx

It's been two weeks and haven't yet recieved one of three items i ordered. The other two items, both very low value, arrived in separate packages, all of which need a signature, meaning multiple post office trips. Just not worth the trouble or the wait.