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ChristieBrisbane
- Large Square S113
- Verified purchase
Exceptional customer service to match an exceptional product
We have had our Springfree tramp for 7 years now and have been super happy with it, and mostly that our kids still love jumping on it. We really researched the options at the time and felt Springfree's innovative and safe design, combined with their strong Australian presence, gave them the edge. We bought the large square and haven't looked back. Given the 3 kids and constant flow of friends over, who fight the adults seem to love it just as much too, we couldn't imagine going with a smaller one than the large square. ;)
Though we love the...Read more
trampoline, what we have been most impressed by is their exceptional customer service. Every step of the way, from our pre-sales inquiry calls (we made a few) to our sale and then follow up support and a warranty claim, Springfree's customer service has been genuine and personable. The staff are knowledgeable and empowered to support with any query we've had (there was no 'dealing with 50 different people' to get an answer or help). We never have to wait long to talk to someone and the staff genuinely love what they do. Though we did have a warranty claim, Springfree were absolutely wonderful at following through with prompt and efficient customer service, never making us feel like we had done something wrong or were a waste of their time (ie the sale has been and gone). Sadly this is rare nowadays. They really supported us to source a solution in no time and our kids didn't have to miss out on their much-loved trampoline. We've never once regretted our investment (and it is just that), especially when you consider the injuries which can be sustained on more inferior products (run the stats, it's scary). It simply wasn't worth the risk to us to NOT invest in quality! When you consider how many years we've had it and that it's still used and still going strong, it's actually good value. So many fall apart quickly! Lastly, props to Springfree for their great customer support team - they've answered all our questions and been a great support to our family. 7 years on we still love our Springfree and as parents what we love most is that our kids actually want to stay active! Our top tips - go for the big one (it's worth it - gives kids space from one another, they say you shouldn't have more on at once but who ever follows that???), invest in the clean/care pack and clean it regularly (it helps to look after the zip too) and get your kids off ipads and jumping. It's fantastic fitness!1 comment
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Live our spring free
We first bought our spring free in 2009.
Having 2 boys with special needs we needed something that was not only going to ‘do the job’ due to their sensory issues but something that was going to last, with this product we have.
Thank you Springfree you have saved us!
1 comment
Springfree T.Springfree
We are so happy to hear you have had so many wonderful years on your Springfree! Thank you for taking the time for providing such a wonderful review Belinda! Kind Regards, Springfree Team
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Love our trampoline!
Hours of outdoor fun with the kids with the hidden benefit of exercise. Tgoma is also a hit with the kids. Springfree equals squeak free.
1 comment
Springfree T.Springfree
So great to hear your love for Springfree Boc :) We know you will continue to make more and more memories on it ! Kind Regards, Springfree Team
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Find out how Springfree Large Square S113 compares to other Trampolines
Know better, choose better.
EmmaJTownsville
Years of fun for the kids!
Don’t look anywhere else for a trampoline. Our children (and all their friends) have created memories on the trampoline that will last forever.
Super safe and durable.
We’ve had our large square trampoline for 8 years and it’s still going well; whilst our neighbours have gone through 3 (other brand trampoline’s) in that many years.
The investment is well worth it!
1 comment
Springfree T.Springfree
We love ensure kids are safe during their outdoor play! We are so happy your kids have been able to have so many years of bouncing fun Emma! Kind Regards, Springfree Team
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Fabulous customer service
We have loved our springfree & kids getting active. All the kids love coming to our place and using the tramp!!! Even dad loves having a turn
1 comment
Springfree T.Springfree
Hi Amber, it is wonderful to hear your house if the neighborhood hit with your Springfree Trampoline :) Happy bouncing to your family and all the neighbors as well! Kind Regards, Springfree Team
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HaylewPerth, WA
- 2 reviews
Has given us so much fun over so many years
We got our large square spring free almost 7 years ago . Our family of 5 ( and countless family and friends) have had a ball on it ever since . We have needed to change the net, mat and some rods recently, but, given the amount of use it has had, this is expected . In fact, given the amount of use and that it sits in the sun/rain etc. All the time, it has worn remarkably well . The addition of the basketball net has added to the fun .
1 comment
Springfree T.Springfree
Woohoo! We love getting such positive feedback from our customers! Thanks for the great review and 5-star rating and comments! Happy bouncing! Kind Regards, Springfree Team
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Long-lasting and extra bouncy!
Springfree has been the best choice. After trying other trampolines when our kids were little that only lasted a year or two before mats/nets disintegrated, Springfree has been the only one to last so well...over 7 years and just starting to show some tears in the net and wear in the mat! We have ‘adult’ friends even who can’t get over how bouncy and smooth it feels to jump on...so much fun! I know the kids (now older) have been safe and are still having so much fun. They are teenagers and still use the trampoline heaps. The accessories are very cool as well! Also we experience very strong winds. Others have had their trampolines blown up our hill, but our Springfree stays grounded!
1 comment
Springfree T.Springfree
Wow Ange! Thank you so much for taking the time to share your experience with us :) We love our products and we love even more hearing that our customers do too! We know you will have many years of mo... Read more
re bouncing fun on your Springfree. Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
HarrisSouth East Queensland, QLD
- 2 reviews
- Large Square S113
- Verified purchase
Perfect entertainer for the kids !
We bought our first spring free trampoline as soon as our first son could walk and now our daughter loves bouncing on the springfree trampoline for they feel safe and are able to bounce as high as they can. Then when thought they had lost interest we bought the hoop and ball which has given the trampoline a new lease of life. We are now upgrading to the largest jumbo square due to a change in property that permits its size and the kids can’t wait to use the new game Togoma under the new shade cover!
1 comment
Springfree T.Springfree
Hi Harris, We are so happy to hear your kids have had so many years of jumping fun and have been able to grow up on a Springfree :) It is fantastic to hear you have been able to upgrade, we know the k... Read more
ids, and even yourself, will love it! Happy jumping to you and your family! Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
ConnectfiveMOUNT MARTHA
Unbelievable. Best quality SPRINGFREE BRAND
This is the best trampoline. We have had two of these as we sold our house with the tramp included. We had our first one for 10 years and it was the same but a bit faded as the day we bought it. We were tempted to buy the vuly tramp online as my sister has one and we like the design where you can't climb under it. However 2 years later her net is shagged and one of the poles keeps popping out. It has the net where you have to pull it aside to get in it. So 2 years on it's stretched. It was about $2400. So for the extra $100 you HAVE to go the S...Read more
pringfree brand. Trust me I've had two if these and I've seen firsthand the long term quality. Also my first springfree was in country weather in a hill. So 0deg through to 50deg. Perfect still. Also we wanted it for Christmas morning so we intalled it. My husband is very handy and it took him 4 solid hours to install. (Yes he did it 10 years earlier too). Be sure to watch the YouTube videos and don't rush. It was worth it to have the surprise Xmas morning as for them to install it had to be done two weeks early. January 11th 2018 Update: Amazing tramp. Best quality. Have had two of these now and would never try another brand. Install easy if you're handy and watch the videos.1 comment
Springfree T.Springfree
We love that you have had so many jumping years from your Springfree providing so much outdoor fun! We have worked really hard to develop a product that can withstand years and years of love and keeps... Read more
jumpers safe! We know that you and your family will continue to love your Springfree for many more years to come! Kind Regards, Springfree TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Springfree Large Square S113 compares to other Trampolines
Know better, choose better.
Good but cost of ownership is rediculous!
I bought a new s113 and spent over 2 grand on a stupid trampoline, whatever it's safe and fun and has great bounce except for the fact that within a year the rod sleeves all got damaged by the sun and are chipping away, so I get in tough with springfree which was not easy at all, they say a new sleeve kit is 60 dollars, sure fine, but then when they want me to pay 85 dollars for shipping I told them off. Be aware if you buy one of these the cost of ownership is almost as much as a new standard trampoline annually just to keep it in good shape. No regrets on buying it but severely disappointed in the costumer service and the cost of shipping guy.
1 comment
Springfree T.Springfree
Hi Ben,
Thank you for taking the time to provide us with your feedback.
I have looked into the pricing for a new sleeve set and the cost would be $115.50 for all of the sleeves on your trampoline.... Read more
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Top Dollar for a poor product and terrible customer service
After 2-3 years we had to replace the mat at our cost. After 6 years the frame is rusted through and snapped. This has been replace under warranty but took over 2 months for them to organise. In hind site I would not have purchased this unsuitable product. When you pay $1700 for a trampoline you expect a minimum of 10 years with no faults
1 comment
Springfree T.Springfree
Thank-you Peter for sharing your feedback, it is very important to us. We've been in contact with you in regards to your case and your review, and will be in touch shortly to follow up further.
If yo... Read more
u have any further concerns or if there is anything else we can help you with, please don't hesitate to reach out to us by sending your preferred contact details to [email protected] and we will call you directly.Similar opinion? Write a review on ieatwords.com.au!
JeanneCanberra
Disappointed with quality of matting and net.
This is our second Springfree Trampoline and both have failed in the stitching on the matt where the children climb in and out. The same has happened with the net at this spot. I would have thought better of this product, but with the second failing the same way it is obviously a fault. we are struggling to find another $800 to replace these.
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Not worth the money
I thought that by spending $2500 on a trampoline, it would be built to last. While that maybe true for the steel frame, the mat itself looks horrible after only a few years.
The yellow banding that goes around it has become brittle and dry, and when it gets wet it is the consistency of a paper towel and is sloughing off.
Shame on Springfree for not using a material that would last at least as long as the mat itself without fading or cracking. My options at this time are to fork out $350 for an entirely new mat just because the banding is coming apart or to have this eyesore in my yard.
The parts shouldn't be nearly as expensive as they are, nor should you have to replace them as often as you do for the money spent.
1 comment
Springfree T.Springfree
Hi there Jennifer
We have come across you review and we appreciate your feedback. Our team would like to get in touch to discuss your concerns further. Can you please send you best contact details to [email protected].
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Questions & Answers
Jennyasked
Hi, just wandering how much would it cost for your team to come out and replace the trampoline net for me, I already have the new net, we live in Sylvania, NSW, thanks .
1 answer
Springfree T.Springfree
Hi there, the cost of a service to fit a new net is $320. Please call our team if you would like to proceed with an order on 1 800 586 772. Kind Regards, Springfree Team
Jennyasked
Hi, how much is it to have your team to replace the trampoline net, I have a new net already, we live in Sylvania, NSW.
1 answer
Springfree T.Springfree
Hi there, the cost of a service to fit a new net is $320. Please call our team if you would like to proceed with an order on 1 800 586 772. Kind Regards, Springfree Team
Michaelasked
Hi all, we're looking to buy a second hand Springfree trampoline listed on eBay for our daughter. It's in Eastern Suburbs in Sydney. Anyone know someone who could relocate it for us as Springfree Relocation prices are pretty high? Thanks
No answers
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Springfree T.Springfree
We strive in delivering a premium product and service at every stage of interaction with us! It is great to hear you have had your Springfree Trampoline for 7 years and it is still going strong! We re... Read more
ally appreciate the time you have taken to write us such a wonderful review! Happy bouncing to you and your family Christie :) Kind Regards, Springfree Team