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AmySydney, NSW
Started off with great offer, but too good to be true at the end
It's difficult to rate, as my case was handled by 4 specialists. Hence rated in the middle with the goods and bads.
Would like to highly recommend "Justin & Tony" for going above and beyond at the end to help me as much as possible in obtaining the final approval in such short amount of time with all the missing info & documents. Hoping other people can start off with the caring experts at State Custodians to manage thru the entire process.
Unfortunately in my case, the foundation was so poorly handled and managed by the initial specialist i...Read more
n the beginning of the process, made it extremely difficult for me to proceed with State Custodians at the end, due to time constraint on an off-the-plan property with the developer and the "way-off/not so ideal" final offer compared to the initial offer. Had my initial enquires and submitted my off-the-plan investment loan application with Sam in Sep-19 to start off with. Was offered 10 years interest only on great rates, with no changes to my current loans, except cutting the 1 out of the 2 credit cards. Since then I have been actively contacting Sam on a monthly basis till late Jan-20 (5 weeks prior to settlement), to ensure the offer was still valid and still able to meet settlement date. However later learnt that Sam left the company, and then learnt more surprises ever since within the weeks of settlement. From disappointing valuation report ($30K down for a 1-bedroom); missing documents on applications that were already provided months ago; to missing investment loan expenses on the initial application, which meant my original loan offer/terms was no where near where it should be with these missing pieces. With these surprises, the final offer ended up: an extra $30K cash out of pocket due to the disappointing valuation (no dispute) + reduction on my current home loan to no redraw ($150K available funds/savings gone) + to cancel all of credit cards + 5 years interest only + late settlement fee charged by the developer + many sleepless nights for weeks.1 comment
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The reviewer stated that an incentive was offered for this review
pabloGreater Melbourne (Outer), VIC
- 4 reviews
Worst experience I have ever had
Do not go within a bulls roar of this company.
This company is a wholly owned subsidiary off resimac who are just as bad or worse
My ex and I borrowed $321889 from state custodians in approx 2013. In January 2022 my ex and I separated. I am the primary borrower on the account. We had never missed a payment or made a late payment. indeed at separation there was $60,000 plus in the offset account. Due to legal costs this was run down quite quickly. My wife was able to transfer $20,000 into the offset account, repayment of a loan until we could s...Read more
ort out property settlement. She then said it was a mistaken transaction and asked her bank to reverse the payment. Due to legal costs there was only a couple of hundred dollars left in the account. In Oct 2022 State custodians simply reversed the payment without my knowledge or even a phone call leaving the mortgage $19700+ in arrears. The first I knew off it was when I received a letter from a collection agency stating that your mortgage was $19700+ in arrears and plus hefty fees if the arrears are not cleared with 30 days we will be exercising our power of sale. I rang them to find out what was going on they refused to talk to me, the gave me no information were extremely evasive then refused to even talk to me. I was forced to sell share at a loss to cover the arrears. I made a complaint to A.F.C.A but as a result of their evasions and frankly lies the matter has still not been settled. Trust me DO NOT Borrow a penny from this company their customer service is disgusting. EVEN if a broker recommends them DO NOT borrow from this company, there are better companies with cheaper rates available. Plenty of them. Make absolutely no mistake I can not empress upon you enough how toxic this company is.Similar opinion? Write a review on ieatwords.com.au!
Montly payment
Hi ..I have a question for you guys . My rate droppped to 2.80 last month and when I calculate my monthly repayment on different apps, I get 2424 figure wheras State Custodians is charging me 2440. Does anyone know why ?
Ebi
1 comment
Customer Feedback T.State Custodians
Hi Ebi,
Thank you for your comments and we hope to be able to clear this up for you. ... Read more
Depending on which day each month that your interest is charged, the repayment amount for this month is calculated on a pro-rata basis, considering both the previous interest rate and the new interest rate. The new rate took effect from 26 March, while the interest is charged on the ‘anniversary’ date (for example if your loan settled on the 3rd of January, the interest would be charged on the 3rd of each month). When a full month is charged at the new rate the amount should correspond with your calculation, but we will be happy to review this for you and confirm that the amounts are correct. If you’d like, we can arrange for a customer care representative to get in touch with you and answer this and any other questions you may have. Can you please email your name, best contact number and the email address on your loan to [email protected] and we’ll be in touch. We hope to hear from you soon and thank you for the review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
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Gold_MemberAU
- 5 reviews
Great Rates. Terrible Application Process
All banks have policies for their due diligence, but State Custodians are beyond reproach; it is so excessive in comparison to other lenders. I keep wondering what the costs of these procedures must be.
It could be argued that a more thorough checking procedure is prudent, but asking for random and negligible documentation ad nauseum is a strange way to gain customers.
My documents are all signed but the requests keep coming. I feel that I have gained a master.
1 comment
Customer Feedback T.State Custodians
Hi Gold Member,
Thank you for your comments and we’re glad to read that you are happy with your new home loan rate. ... Read more
As a low-rate lender, we adhere to strict lending policy and undertake a thorough assessment of each loan. We’re sorry that you found the process to be excessive, but hope that during your time as a State Custodians customer we can turn around your experience to be a positive one. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
Jed M D.Sydney, NSW
State Custodians is our preferred Lender
We approached State Custodians for a top up of our existing mortgage. Leo was fantastic, helping us navigate the paperwork and answering all our questions as we moved through the process. His attention to detail and professionalism was exceptional. Totally satisfied with all aspects of our loan.
1 comment
Customer Feedback T.State Custodians
Hi Jed,
Thank you for your comments and we’re very pleased to read about the experience you have had with Leo. We have passed on your feedback to him.... Read more
We really appreciate the time taken to submit this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
DarleneGreater Melbourne (Outer), VIC
Great customer service
From application to end, Leo was easy to communicate with and very helpful with advice. What a great service and thanks to Leo am a very happy customer! A fast and professional service.
1 comment
Customer Feedback T.State Custodians
Hi Darlene,
Thank you for your review and it’s great to read about your experience with Leo during the entire application process. We have passed on your feedback to him.... Read more
We really appreciate the time taken to submit your comments. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
J and R OD.Greater Melbourne (Inner), VIC
Great service, excellent result!
Our State Custodian loan application process was handled professionally and timely by our Lending Specialist, Leo. Communication was detailed and accurate with the whole application process taking less than three weeks. Considering the work load of SC and the complexity of our loan, we are extremely happy with their service. We highly recommend State Custodians. Tip: Be patient and have all your documents ready - don't expect a loan to be approved in less than a week - there are rigid checks and balances that must be adhered to.
Thanks again SC and Leo!
1 comment
Customer Feedback T.State Custodians
Hi J and R,
Thank you for your review and it’s great to read about the level of service Leo delivered to complete your loan application. We have passed on your feedback to him.... Read more
We really appreciate the time taken to submit your comments and for passing on the helpful tip - you’re right about there being a thorough assessment process, but we do it as quickly as we can! Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
GreigDarwin, NT
Waste of time
After applying online, then being lead through the application process, I was made to wait over 4 weeks without any advice on the progress of my application? After eventually calling numerous times and emailing, I received a return email from my so called "loan application manager" advising me that she just noticed there were two key elements missing from my application, and could I send them through and she will forward my application for appraisal! Ofcourse I immediately responded with my feedback, also letting her know that I won't be persui...Read more
ng my application any further, to which she replied; yes I sincerely apologize that it was entirely my fault that your application has not been completed and forwarded before now" Great, thanks for wasting hours of my time that has amounted to zero!!1 comment
Customer Feedback T.State Custodians
Hi Greig,
Thank you for getting in touch with us. We are very disappointed to read about your experience as this is not the level of service that we deliver. We sincerely regret that you have been di... Read more
ssatisfied and will conduct a thorough investigation.Similar opinion? Write a review on ieatwords.com.au!
SeanMetropolitan Adelaide, SA
- 2 reviews
Terrible experience
Please think twice if you want to sign up your loan with SC.
I realised there were reoccurring unauthorised transactions from my offset account. They admitted that it was their mistake but nothing was done. I have been waiting for them to refund my money for over 2 months, despite lots of follow up emails and phone calls. Complete waste of time.
1 comment
Customer Feedback T.State Custodians
Hi Sean,
Thank you for getting in touch with us and bringing your situation to our attention as this is highly unusual and not a reflection of the service that we provide.... Read more
If you could please immediately contact us at [email protected] we will be able to review your situation and resolve this matter. We look forward to hearing from you. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
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Mahmoud A.Metropolitan Adelaide, SA
They never call when they say they will
Terrible customer service, I had to chase them up to process my loan even though they got all needed documents they requested. Called more than 4 times to find out what's happening, everytime I get promised to receive a call back but I never did. I ended up emailing them to cancel my application and I will be going with another lender, yet didn't even reply this email which was a week ago.
1 comment
Customer Feedback T.State Custodians
Hi Mahmoud,
Thank you for getting in touch and we’re disappointed to read your comments as this is not typical of the experience that we aim to deliver.... Read more
It’s unfortunate that we didn’t manage to make contact with you to progress your loan and wish you all the best for the future. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
David WSydney, NSW
Professional/ prompt service. Thanks.
After having a disappointing (unsuccessful) experience with my local Mortgage Broker I cautiously (I’m a boomer who prefers face to face communication) commenced an online home loan refinance application with State Custodians.
After commencing the online application process I was impressed when I promptly received a phone call (email acknowledgement already received) to discuss my application. Throughout the process I was guided by emails, some after hours & phone calls during working hours. Excellent client relations, thanks Leonardo G.
p.s. the loan / refinance process was prompt & should be completed within the next 10 days.
Happy customer. Thanks all.
David W
1 comment
Customer Feedback T.State Custodians
Hi David,
Thank you for your comments and we’re very happy to read about your experience with Leonardo as this is the service that we strive to deliver. We have passed on your feedback to him.... Read more
We really appreciate the time taken to complete this review and for giving us the opportunity to refinance your loan. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
sgkumar78Sydney, NSW
- 5 reviews
- Verified customer
Good rates and seemless process
I approached SC for a new investment loan. My Lending Specialist is Leonardo. The rates were good and process was relatively straight forward and fewer bureaucracy compared to a bank. I commend Leo for providing robust update on the progress. When needed he escalated matters and resolved to my satisfaction. He has been very helpful.
1 comment
Customer Feedback T.State Custodians
Hello Sgkumar78,
Thank you for your comments and were pleased to read about your experience with your new investment loan and with the level of service provided by Leo. We have passed on your feedback to him.... Read more
We really appreciate the time taken to submit this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
Poor performance on every level
I was given a minefield of hoops to go through, delays and excessive red tape to get through which ultimately discourages any success in reducing my interest rate. Very dissatisfied with service on all levels.
1 comment
Customer Feedback T.State Custodians
Hi Terese,
Thanks for passing on your feedback. We are very disappointed to read your comments as this is not reflective of the service that we aim to deliver.... Read more
We would appreciate the opportunity to review your experience if you could send us a private message with your details, or email us directly at [email protected]. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
Easy Process
Helpful staff. Easy and straightforward process. Right rate. No complaints here.happy to recommend Justin. Whole process took only few weeks from start to finish with everything explained well and in a timely fashion. Cheers
1 comment
Customer Feedback T.State Custodians
Hi SandJ,
Thank you for your comments and were very happy to read about your experience through the entire process and how helpful Justin was. We've passed on your feedback to him.... Read more
We really appreciate the time taken to complete this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
VictorGreater Melbourne (Outer), VIC
Exceptional service by Charlotte and the State Custodians team
Refinancing process was made so simple and not at all difficult.
Great communication by Charlotte our lending specialist and we were kept updated throughout the entire process. Highly reccomend them to anybody thinking about refinanacing.
1 comment
Customer Feedback T.State Custodians
Hi Victor,
Thank you for your comments and were very happy to read about your experience refinancing your home loan with Charlottes help. We have passed on your feedback to her.... Read more
We really appreciate the time taken to submit this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
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Fantastic Service from Leo
I had a split loan with one of the big 4 banks and was looking to refinance it all into one. Leo was very knowledgeable and was able to explain how to get it all done. He has excellent customer service skills and responded to my queries in a timely manner
1 comment
Customer Feedback T.State Custodians
Hi Shane,
Thank you for your review and its great to read that Leo delivered the service and help that we pride ourselves on. We have passed on your comments to Leo.... Read more
We really appreciate the time taken to complete this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
ttkpkhGreater Melbourne (Metropolitan), VIC
- 3 reviews
- 3 likes
Excellent customer service From Justin
I applied to refinance my investment loans with State Custodian online, Justin from State Custodians contacted me. I have several loans to refinance, there are a lot of documents to process. Justin guided and helped me go through the whole process smoothly from the application to the formal approval.
Thank you very much Justin.
I am very happy with the loans and services provided by State Custodians.
1 comment
Customer Feedback T.State Custodians
Hi Ttkpkh,
Welcome to State Custodians and thank you for taking the time to submit your review. ... Read more
Its great to read about your experience refinancing and that Justin was able to make the process as smooth as possible. We have passed on your feedback to him. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
KTMSydney Surrounds, NSW
- Verified customer
The BEST Customer Service!
The entire experience is quite daunting for a first home buyer however I cannot fault the support and assistance received from our lending specialist, Charlotte, from the initial enquiry right through to the settlement. She was understanding and empathetic to our fears and concerns. She provided us with the best advice and support we could ever have hoped for. We were guided through each step with the utmost professional nature, and not once were we confronted with anything unexpected. She was patient with my frequent nervous questions, and con...Read more
tinued to reassure me at every step! The entire process was so simple! The interest rate was incredible, and very competitive, and for our situation the rate was 1.6% lower then the next financial institution willing to consider our application. State Custodians helped us realise our dream and we are forever grateful. Highly recommended!1 comment
Customer Feedback T.State Custodians
Hi KTM,
Thank you so much for your review and it’s great to read about how Charlotte was able to help you through the process to buy your first home! We’re glad to read about how happy you are with ... Read more
the rate you have and simple you found the process in the end.Similar opinion? Write a review on ieatwords.com.au!
Juliet L.Sydney, NSW
Excellent customer service and guidance during my loan process!
My first encounter with State Custodians was a simple enquiry on how to refinance and what products they have to offer. I was guided by Charlotte Morgan through the enquiry. Charlotte was very patient, professional, and did not push me to sign up for a loan. A few days after considering their products, and comparing it with others - I knew that I wanted to speak to Charlotte again and have her guide me through the whole process! Every time I had a small question, clarification, or anything that was worrying me during the process, Charlotte was ...Read more
a breath of fresh air and gave me a sense of security and calm. I even called through the general number and asked for her directly - the team was more than happy to assist me, transfer me through or get Charlotte to give me a callback. Overall it was a very pleasant experience, very professional, and very patient throughout the process. I'm very thankful for the world-class service and to Charlotte for being my guiding light in the whole process!1 comment
Customer Feedback T.State Custodians
Hi Juliet,
Thank you for your kinds words and it’s great to read about how much Charlotte was able to help and guide you through the loan process. We have passed on your feedback to her and the team.... Read more
We really appreciate the time taken to submit this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
Interest Only Refinance
- 2 reviews
Good company to deal with and great rates
I engaged State Custodians to refinance my existing mortgage. The existing interest only mortgage was reaching the end of its 5 year term and was no longer at a competitive rate. I was attracted to State Custodians on the rates offered and reputation. I consider mortgage finance to be a commodity product. In order to offer such good rates and keep their cost low an organisation such as State Custodians will not dazzle you with service and rapid turn around on execution. Pre-approval was quick and, as it turns out, accurate and honoured through provision of subsequent finance.
Progress on the execution was predictable and the staff at State Custodians courteous and helpful.
Very happy with the experience.
1 comment
Customer Feedback T.State Custodians
Hello,
Thank you for the feedback and we’re happy to read that we were able to help you with your refinance.... Read more
We really appreciate the time taken to complete this review. Kind regards, The team at State CustodiansSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
John N.asked
Has anyone had their interest rate increased above what they are offering new client. Eg Mortgage rate now is 2.58%
Anyone paying more than this rate.
let me know
thanks
1 answer
Hi John I would urge you to read my last review about this company. They have admitted that they made an error in reversing a payment my ex partner made and put my mortgage in arrears to the tune of $19,700.00 plus Without notifying myself as the primary borrower. The matter has been with A.F.C.A for over 6 months and both State Custodians and A.F.C.A have delayed, evaded etc etc. If you don't have a loan with them Make Absolutely no mistake. STAY WELL CLEAR.. by the way State Custodians is a wholly owned subsidiary of Resimac. You need only look at the reviews people have posted about Resimac to see who you are/will be dealing with. Plus there are better rates available elsewhere. Hope that Helps. Cheers Paul
Lynetteasked
What is State Custodians LVR on units more than 6 levels in Potts Point in Sydney. Do you lend up to 80% or 70% of the purchase price.
1 answer
Customer Feedback T.State Custodians
Dear Lynette
Thanks for your question. In general we can lend up to 70% LVR on units in metropolitan areas, however with Lender’s Mortgage Insurance we may be able to lend above 70% LVR. Please note that we would need the address of the property to provide a more definitive answer, so please call us on 13 72 62 and one of our Lending Specialists will be able to assist you.
Kind regards
The team at State Custodians
Andrew W.asked
Does state custodians do cross collateralised loans?
We want to refinance but our investment property loan is partly secured by our owner occupied house.
1 answer
Customer Feedback T.State Custodians
Hi Andrew,
Thank you for the question. Yes, we do offer this option as well as other loan structures that may be beneficial to your situation. One of our Lending Specialists will be able to help you with this.
It is best to give us a call on 13 72 62, alternatively you can send us a message through our website -
We look forward to speaking with you.
Kind regards,
The team at State Custodians
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Customer Feedback T.State Custodians
Hi Amy,
Thank you for your comments and we are pleased to read that you were happy with the service provided by Justin and Tony. We know that they put in everything they had up against a very short ... Read more
period of time to finalise the application for you. This is the standard that the entire team strives to consistently deliver.