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Reviews

4.0

31 reviews
5
(23)
4
(0)
3
(0)
2
(1)
1
(7)
  • Product Quality
    5.0 (8)
  • Return Claim MadeYes (0) · No (10)
  • Customer Service
    4.5 (10)
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Annemarie

AnnemarieGreater Melbourne (Inner), VIC

Service was excellent

published

I was looking for a spare part of a fridge model that did not exist. Called 2 other companies, haven't heard a thing from them. Statewide followed up and managed to find it. Excellent service, highly recommend!!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationUnsure
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Steve

StevePerth, WA

  • 8 reviews

Awesome service

published

Great service ordered from Perth on Sunday, received goods Wednesday!!! Would highly recommend these guys. Also the product was cheaper than anything local and they didn’t charge for express freight.

Customer Service
Product Quality
Return Claim MadeNo
FoxBearSydney

FoxBearSydneySydney, NSW

  • 49 reviews
  • Verified customer

Fast delivery, good packaging, original parts

published

I ordered a replacement for my broken fridge shelf. I got the part in 10 daya which is good in current covid 19 environment. The glass shelf was packed really good and arrived safe. I got original part as well. Price was $10 more than another provider but this company had better reviews so i tried this one. I will recommend this company.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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kevz62

kevz62Greater Melbourne (Outer), VIC

  • 3 reviews

Excellent service

published

I ordered a shelf for our fridge at around 2.00 pm from interstate, it arrived next morning and the part is exactly what I required. Fantastic service will use them again for sure



Customer Service
Product Quality
Return Claim MadeNo
Maxc5

Maxc5Melbourne

  • 32 reviews
  • Verified customer

Quick as

published

Ordered some old model washing machine parts on Friday, and received them interstate by the next Tuesday! Emails kept me informed of tracking for the parcel. Impressed and happy with the quick service.

Customer Service
Fellicia W.

Fellicia W.Sydney, NSW

About washing machine parts that been 1 week ago and hasnt come yet.

published

A week ago, i ordered front door which part from washing machine that took so long time to arrive. They promised me 4th - 6th will be in stock, but it didn't. In the other side, i need them urgently. They did not replied my email about the refund, i asked for a refund just because i can't wait for a long time. Not only that, i did paid for delivery express i expected it will be arrived very soon. But it didnt. Such a bad service while during phone calls they just dont care. Just waste money and time guys, seriously.
I hope this review can help others too.

The reviewer stated that an incentive was offered for this review

Klara

Klara

  • 2 reviews

Impressed

published

Ordered a part for my washing machine on Tuesday night, arrived on Friday. Company kept me informed of dispatch, tracking etc. The valve didnt exactly match, even though the website said it fits all Electrolux, but handy husband made it fit. Works like a dream. Overall, saved hundreds for dollars, so thank you Statewide Appliance Spares.

Shane

Shane

  • 6 reviews
  • 1 like
  • Verified customer

No parts, no service and now, no purchase money.

published

Ordered parts almost 3 weeks ago. Followed up with 3 emails and to this day, Statewide have not responded once. No spares and looks like I've lost my money. Buyer beware here.

Customer Service
Return Claim MadeNo
Store Locationonline
BDA

BDAMurray Region, NSW

  • Verified customer

Very Quick Service

published

I ordered the part midmorning on Thursday and the part was delivered at my door step by 12 noon the following day. Never had this type of service from any online store. Very satisfied.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFrom Adelaide, SA.
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Shingo Yano

Shingo YanoSydney, NSW

Great response

published

We are very happy to have those spares available in Australia, ours was a little refrigerator shelf. It was a little piece but was important. They had great responses, nothing to complain.

Customer Service
Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Emme

EmmeSydney

  • 29 reviews

Got my part quickly

published

I like how you can enter the model of your appliance and the website comes up with the related parts.

I ordered a tray for my convection oven. It arrived promptly and fit perfectly.

I also found out from this website that a dodgy tradie had charged me $135 for a part that only cost $45. (And he likely provided the wrong part too, but at least now I know how much the right one costs.) But that's another story for another time.

Customer Service
Product Quality
Susie

SusieSydney, NSW

  • 2 reviews

Quick delivery

published

Ordered my part on Wednesday afternoon and the part was delivered by Thursday afternoon prior to the Easter holiday weekend. I was very impressed with their service as I live in Sydney.

Customer Service
Product Quality
Return Claim MadeNo

Happy customer

published

I was able to find the parts I needed to repair my washing machine online. Then to top things off after phoning was able to pick up the parts because I live in Adelaide. A very happy customer. Thanks Statewide Appliance Spares.

Return Claim MadeNo
Josh26

Josh26Greater Melbourne (Metropolitan), VIC

  • 28 reviews

Super quick delivery

published

I ordered my goods on a Monday afternoon and they were delivered by 9am the next day - interstate as well. Can't ask for better service than that. I'm sure if I need anything in the future, I will be ordering from here. Thanks

Return Claim MadeNo

lg remote hand piece

published

I am very happy .I ordered a LG remote hand piece, for LG TV, and the very next day it arrived, it is almost the same as my old 2013 remote, works excellenty .I could not be, more happy, I am very happy wiith state wide appliance. thanks state wide appliance I highly recommend them.. roy victoria

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Steve S

Steve SBathurst, NSW

Amazing service.

published

Amazing service! I ordered a microwave globe assy on Monday and received it first thing on Tuesday. Statewide is in Adelaide and I'm in Bathurst (Country New South Wales).

Very disappointing. No service

published

Still hadn’t received my order three weeks after ordering. Courier didn’t follow instructions . Wrote to company who said they would follow up & correct. Still nothing. Eventually canceled the order & told that I would be refunded. Still waiting for refund.
Ordered goods from another company. Arrived & delivered within 3 days.

FJA

FJAcairns

These guys were great: fast, efficient

published

Very good service. Ordered replacement and it was shipped immediately, arrived safely and is 100% correct part. Happily recommend them to other customers looking for replacement parts

Barry S

Barry SMetropolitan Adelaide, SA

  • 20 reviews
  • Verified customer

Extremely satisfied with Statewide!

published

Sourced on line a replacement Panasonic remote control from Statewide Appliances. Within a week the parcel arrived, couldn't be happier with the entire process, and more importantly a remote control that now actually works!

Shocking service..salesman gave himself early minute.

published

Shocking customer service..needed filter for refrigerator and after speaking with technician over the phone, went to collect filter at exactly 12:30 which was store closing time...was not able to provide any service as he had closed up and gave himself an early minute.. he stood there with a smirk on his face shaking his head and saying " we are now closed"..terrible customer service...will never go there again..

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Questions & Answers

Fellicia W.

Fellicia W.asked

How long is it take normally for the parts that not in stock

2 answers
Shane
Shane

Order was paid for on the 17th Sept 19. Their website did not say if the part was in stock or not, so I emailed them 4 times for info without reply on the 25th Sept, 26th Sept, 4th Oct, 8th Oct. I finally got a refund after 3 weeks because I complained to the Director. Be very careful with this company.

Fellicia W.
Fellicia W.

Good Job Shane
I did complaint as well

Cherie G.

Cherie G.asked

I purchased Lg remote control transmitter and it doesn't work on my LG magic tv.
Any idea why?
[email protected]

1 answer
Fired Up
Fired Up

What was the outcome when you contacted LG?

Get an answer from our members

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