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Mark A went above and beyond
I recently got a replacement sliding patio door handle and managed to damage it when installing it myself. Rang and spoke to Mark A who said bring it back and we will see what we can do. Mark very kindly replaced the bit I broke for no charge. What a legend
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AdrianMetropolitan Adelaide, SA
Customer Service
The sales team at Stegbar were very professional and assisted me with an installation of a shower screen in a very timely, cost effective and professional manner. From the sales manager to the Screen installer, ALL staff were very friendly and no problem seemed to difficult. I would definitely use their product again.
1 comment
Alexis P.Stegbar
Hi Adrian,
Thank you for taking the time to provide this positive review and feedback on the Stegbar Team. We are so glad to hear you received great service and we hope you enjoy your new Stegbar product.... Read more
Warm regards, The Stegbar TeamSimilar opinion? Write a review on ieatwords.com.au!
TCM CarpentryMetropolitan Adelaide, SA
Been using Stegbar for over 10 years
As an Adelaide carpenter I have been using Stegbar for a long time and have always been reliable and easy to deal with. Cathy and Irene at Unley and Tracy at the factory are always a pleasure to do business with and a great product.
1 comment
Alexis P.Stegbar
Hi TCM Carpentry,
Thank you for taking the time to provide this positive review and for your continued business over the years. We are so delighted to hear you have always been happy with the service... Read more
and products Stegbar has provided to you and we look forward to working with you in the future.Similar opinion? Write a review on ieatwords.com.au!
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RenovatorMetropolitan Adelaide, SA
Quality Product (Alumiere) but poor service, inexperienced and sales people
1. Requested a dog door to be installed in a hinged door that had already been ordered. Emailed to confirm the request. Followed up with sales person and she claimed she never received the email. Sent a screen shot of her inbox ... Then tried to charge 4 times the price for late inclusion.
2. Ordered x2 stacker sliding doors. Reviewed the order and it seemed that only 1 door was noted. Sent x2 requests to include the other door. Received the amended order and signed assuming the amendment was made. Delivery occurred with only 1 stacke...Read more
r door 3 weeks from occupation of renovation. 3. Sent section detail of Alumiere product. Sales person claimed it wasn't a Stegbar product. She had no experience with installation details. Recommendation - Use Rylock in SA or another company with experienced, responsible and ethical sales people.1 comment
Alexis P.Stegbar
Hi,
Thank you for taking the time to provide this feedback. We are disappointed to hear that your experience did not meet your expectations. We will investigate this to determine the best way forward.... Read more
Warm regards, The Stegbar TeamSimilar opinion? Write a review on ieatwords.com.au!
JosMetropolitan Adelaide, SA
Customer service
We have recently obtained a quote for a window installation and wish to commend Irene from the Unley Showroom on her excellent service. Irene was very friendly, providing prompt and knowledgeable service.
Jos
1 comment
Alexis P.Stegbar
Hi Jos,
We really appreciate you taking the time to leave such positive feedback. We will ensure we pass this on to Irene and the team at Unley.... Read more
Warm regards, The Stegbar TeamSimilar opinion? Write a review on ieatwords.com.au!
Karen Nangle
- 2 reviews
Did not turn up as requested
Arranged for a Stegbar shower screen to be delivered and installed today between 11:00 am and 1:00 pm. Took the time off work (unpaid) to be home. They did not turn up. Rang and was advised that the screen had smashed this morning and that a message had been left on a number that was not mine. Told it will now be another week but they cannot specify a time as “the installer has children!!!!” More financial loss for me to take more time off work next week. Very poor service with no regard for customers.
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George GAdelaide
Stegbar in South Australia
Seems Stegbar is excellent interstate but not in SA. Attempted to obtain quotes for windows in both of their ranges. They offered a price on a single window in one range but refused to provide pre-sale comparative prices for both ranges, either for single window or the entire contemplated order. Complaint to SA management was to no avail and and to avoid further waste of time we erected two new builds without Stegbar products.
Now on another project we sought a quote for one of their premier doors, provided all the detail but the quote promised for later the same day has never been provided.
If you are considering Stegbar in South Australia, moving interstate may be a reasonable alternative.
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Neddy
- 2 reviews
Excellent Customer Service
AJ Peirawan in Adelaide was extremely helpful and very prompt in handling our order for a new door. AJ new his product and what information we needed to provide. A good communicator
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Best in the business
Nick & Myles are the best to deal with. They always return quotes quickly and the product is awesome.
THE whole process from quoting to delivery is very clear and the communication is great
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DVN
- 2 reviews
- 1 like
Stay away!
Had very bad experience installing wardrobes in Adelaide.
Quality of doors are OK, but shelves have scratches. Installer was terrible.
Installer installed shelves on different level, damaged existing walls (new house), tried to "fix" issues using gap filler etc.
Installer coordinator sent the same installer to fix issues after our complaints. Made things even worse.
Finally another installer fixed major issues. Had whole story for about month.
Paid 100% before installation (my mistake). Asked for any compensation from StegBar (could not us...Read more
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ArthurAdelaide
- 2 reviews
Shocking and almost criminal service
Stegbar were contracted to supply and install our mirrors and shower screens. On installation they noted the power point cut outs were completely wrong and wanted our electrician to move the power points. I couldnt see why the electrician had to rectify their error so I had them do the glass splashback again. Also left a gap around the mirrors which would allow water to enter and create structural damage. They indicated it was their policy not to silicone ( I'm waiting to see their policy document) Came around to install and requested payme...Read more
nt then and there. I advised that I will forward the cheque once I have inspected the works after I finish work. Not good enough for them, they removed a shower screen door and took it with them for non-payment. I was advised by many not to use them - I now see why. My error for no listening. very bad service and bully boy tacticsSimilar opinion? Write a review on ieatwords.com.au!
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Alexis P.Stegbar
Hi Neil,
Thank you for taking the time to provide this positive review and feedback on Mark and Stegbar. ... Read more
Warm regards, The Stegbar Team