Stratco occasionally offers incentives to their customers. Between the 12th of November until the 19th of November, 2022, Stratco offered reviewers a $10 Super Saver Voucher to customers encouraging either a positive or negative review based on their experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers. Previous incentive period included 12/08/2019 until 21/08/2019
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NathanPerth, WA
- WA, Malaga
- Verified customer
Multiple parts missing poor customer service
Found 2 Beams missing half way through a shed build. Took 3 days to get the beams installed them then opened up the packaging on the sheets started installing them the next weekend got to the 3rd side and there where 2 sheets missing. They couldn’t get them till the following Monday after noon nobody in the Malaga store wanted to put any effort in to helping me get the sheets any sooner as I had to fly back to work. I received the sheets on the Monday afternoon and flew out to work on the Tuesday leaving the shed not complete with a large storm...Read more
coming this Sunday so hopefully it’s still there when I get home. On top of that the instructions provided with pin to concrete sheds are shocking. The bloke in the store I originally purchased it from was good to deal with and lots of help.1 comment
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Brad WPerth, WA
- 2 reviews
Although were very busy when I called in, the staff member attended to my request promptly
I think I dealt with Doug at Malaga. He was very helpful in organising my purchase of a shed. I picked up the shed a little later and was happy with my time there
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DarrenPerth, WA
Good service and product
Received good customer service in getting what i needed for the project i was doing at home.
I was also pleased with the help I was given picking up my order.
Staff are generally helpful and friendly.
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JackiePerth, WA
Friendly Customer Service
We were very pleased with the customer service we received. The staff member was very helpful searching for a particular item and advising us on the time frame of delivery. We were also pleased with the help we were provided picking up our item.
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Good service and product
Very happy. Was served straight away and received the product I was after. The staff member was very knowledgeable and researched the price thoroughly. A text message was sent when the product was ready for pickup
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Great service
I wanted a product that was out of stock. He was able to order it in and I received a phone call and text message when it arrived quicker that expected.
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IvorPerth, WA
great customer service
While in store I nearly bought the wrong product. The very attentive staff member advised me of my error and pointed towards the item I required. Couldn't ask for better customer service
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Neville27Perth, WA
- 2 reviews
Great service
Totally seamless experience for my purchase of patio materials. Staff were very helpful and knowledgeable. They even offered assistance with loading and also advice on how to stack them on the roof rack.
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JamoPerth, WA
Customer Experience WOW
Went to purchase a shed at Stratco in Malaga. I was thrilled with the positive energy from the team. Customer experience was amazing from the service to good quality products & competitive price was perfect! Thank you Stratco Malaga team we will be back.
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Great service
Doug from Stratco was frendly with good product knowledge re the installation of downpipes i had purchased - Followed up with a phone call on info and availability of table and chair setting i had enquired about
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RGMPerth
- 2 reviews
- 1 like
Great Service
I really appreciate the service I received at Malaga store. Staff was very informed and very helpful. Gave me good advice on the products I was looking at, great sale price too!
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PaulPerth, WA
Excellent knowledgeable and honest service.
Doug was so helpful and mentioned all facets of the custom made gate we were ordering. We noted the friendly helpful nature of all staff. Will definately return to Stratco.
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KayePerth, WA
Crates
I purchased some plastic crates from the Malaga store, unavailable elsewhere and exactly what I needed. They have the most knowledgable and friendly staff and easiest parking in my area.
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Norman BradleyPerth, WA
Slat fencing success
I received excellent support from the staff (Adrian) at the Malaga store. He appeared to be very interested in understanding the way I needed to use slat fencing and posts to secure our laundry area. Adrian made some suggestions that were very useful towards completing the job. Very happy with the outcome.
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Samsam311Perth, WA
Great item
Very happy with the staff at Malaga Straco especially Doug he went above and beyond to get us another ceiling fan from another store. 10/10 will definitely use them again.
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Knowledgeable staff
Recently went with a friend to purchase a 5m Length of Guttering. After putting it on a SUV roof rack(with attached trailer)..were advised that it was an illegal carry by WA law(exceeded vehicle by 1M...and use of Trailer superfluous). Had to settle for a 3.6 different gutter profile to comply with Road Rules.. If seen by the Police...could have been an expensive 'gutter'
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Great service
We recently bought a gable roofed garden shed and the staff were great at listening to what we were after and meeting our requirements and making suggestions on what we needed, would definitely shop here again
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CableroPerth, WA
- 2 reviews
Great Shopping Experience!
The staff are friendly and very knowledgeable, helping out as much as they can. Made some good suggestions which we followed with no regrets :) They even helped me to load my
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JigarPerth, WA
Staff is very supportive n helpful.
I was went for some home stuff and had worry about products. One of the staff member help me in such great manner plus give me stratco membership card.
Thank you
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JoemeiPerth, WA
Met our expectations
Doug at the Malaga store was very helpful and knowledgable with our requirement of a garden shed. The installers were on time and all went nice and smooth. I'm really happy with the finish and sturdiness of the product, thanks.
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Stratco A.Stratco
Hi Nathan, I am sorry to hear you have had this experience with Stratco. I will be passing this feedback onto the store. Please email me at [email protected] if you would like to discuss this further. Regards, Annabelle